Post # 1
I don’t know what to do at this point. She has been horrible at replying to emails ever since we put a deposit down and now with 10 days to go until the wedding I am officially fed up. It often takes her 2 weeks to respond to questions I have (and I don’t bombard her, I contacted her maybe twice in the first 6 months after we booked, it’s only in the last 3 or so months that I’ve been in more regular contact regarding set up, timelines, menus etc) and I need to remind her several times in order to hear back. Or when she does get back to me she ignores the questions I’ve asked and tells me other stuff instead. I’ve been waiting a week and a half for answers to my final questions now. I sent a follow up email reiterating the information I needed when she sent me the final invoice without answering any of my questions, I left a voicemail today asking her to please call me back as I need to print our menus etc. No response. I get excuses like ‘oh it’s wedding season’ (yes, yes it is. My wedding is one of those.) or ‘it’s been hot’ (ummm, ok) when I do hear from her as to why she’s so late getting back to me. We wanted to wait till after the wedding to complain to the owners of the business in case it made her even worse when it came to dealing with us or risk her stuffing up our reception because we said something but it’s beyond acceptable now. Fiance wants to try calling her tomorrow with the list of questions to spare me the stress but I’m worried he will lose his temper and get angry with her. Just fed up with crap service – these people have over 10k of our money, surely that deserves better than this.
Post # 2
Can you go meet her in person? It’s much harder for her to blow you off if you’re standing right in front of her.
Post # 3
abbie017: Unfortunately there just isn’t really time between now and the wedding, I’m still working full time and then as soon as my time off begins overseas guests arrive to stay at our house and we have a packed itinerary :0( I literally just need to know stuff like what are the smoking restrictions etc. so the emcee can do his housekeeping info, is their dairy in particular meals. Simple stuff that would take her five minutes to answer. I just can’t get my head around how incompetent and slack she is.
Post # 4
- Wedding: September 2014 - Stevens Estate
Lollybags: Oh man…this is one of my fears with my wedding planning…I’m getting married in 6 months. Could you possibly express your frustration (in a calm way) to her …and just be like “my wedding is comming up fast here, and your unavailability is making me uneasy”. That might make her snap out of it. You might have to express your feelings one way or another for her to realize she’s being incompetent.
And if all else fails…go to her management and express your concerns. Tell them you don’t want any issues with her and to keep your concerns private. This way she won’t purposely screw things up because you got her in trouble. Good luck…I hope something works out and congrats on your upcomming big day!
Post # 5
Call her today and leave her a direct message that your wedding is in 10 days and you need some questions answered TODAY. Tell her it is unacceptable to wait any longer and you know she is busy you have been plenty patient. Then wait and see if she calls today. If she doesn’t, go and meet with her in person tomorrow. It’s worth messing with some of your other plans to get peace of mind. Let your husband entertain guests for a couple of hours. Your guests are here for the wedding! They know you’re busy and things might come up!
Post # 6
I had some similar issues with my venue’s consultant. I found it was best to send her only a limited number of questions at a time and to number them. Like two separate emails with 2 or 3 related questions was better than one email with a bunch of questions on a number of topics.
We also did an in-person meeting about week before our wedding and that went really well for finalizing things. I suggset making time for something like that if you at all can.
Despite my annoyance here and there I did find when it came down to the event, that my consultant actually had every point I had given her noted and so forth and things went smoothly. So hopefully your consultant, like mine, is not as ditzy as she seems.
Post # 7
Lollybags: I know you said that there isn’t time to go meet with her in person, but this is important. You really should find a way to take some time to run over there and get your questions answered. It may be the only way.
Post # 8
Ugh I hate that! I can totally understand the part about asking questions and getting a reply back with NONE of the questions asked answered. That’s so frustrating and I’m sure even more so since your so close to your date and need to finalize things.
I would go see her in person. I get that it’s “wedding season” but that’s no excuse not to return emails in a timely manner.
Post # 9
Wow i wonder if we have the same person!! ha! going through the same thing and had to go above her to her boss to get her to answer me…some people must think were paying them 30k+ as a joke!!