Post # 1
Brides register with a company that has not lost the touch of customer satisfaction. Don’t bother calling Target with a problem because you are connected to India where they really don’t care about you. Bed, Bath and Beyond is highly recommended.
I won’t rant and rave, I am advising you to let upper management know that I will start a 365 day campaign (this is day 1)on informing as many customers as possible via the internet and wedding sites about Target’s unfair policy of not issuing a credit for items bought on my daughters gift registry. She attended a bridal shower 1500 mikes from home, and had to pay for heavy items to be shipped because guests forgot they flew in. All she wanted was to return the unopened items (2) for a gift card she would immediately repurchase back home. The store management not only refused, but was rude as well, as was your customer service when contacted by phone at the store. The items were listed on your registry as purchased so why not believe they were? We showed them the registry!
Post # 3
Thanks for letting us know. Target’s one of my fav stores to go to. That sucks.
Post # 4
I’m going to side with Target on this one. I believe the fine print of the registry registration states their policy on returns. While it sucks, I don’t see how bad mouthing their clearly stated policies is fair to them.
Buying stuff only to return it for store credit (while convenient for you) is not their responsibility. Your daughter should have told her guests to have items shipped to her house, rather than brought to the shower location if she wasn’t prepared to bring stuff home.
From Target’s registry FAQ:
Q: What if I need to return something or make an exchange?
A: Be sure to hang on to your receipts. They’re required for all returns and exchanges. All returns also require a photo ID, and your items must be new, unused and in original packaging with any accessories. To return online purchases, please visit Target.com/returns for instructions. Or visit any Target store to view our full return and exchange policy
Q: How long can I return gifts after my event date?
A: You have up to 60 days after your event date to return a gift with a valid receipt or gift receipt.
Post # 5
I can understand why you’re upset. However, most retail stores require an original receipt for a gift receipt for returns, even if it’s for a store credit. You can’t really blame the stores for protecting themselves because so many people take advantage of the system.
Even with the registry list printout, that doesn’t really prove that the item was purchased from Target. That’s like showing a copy of your credit card statement as proof of purchase.
It’s no fun to shell out extra money for shipping, but maybe focus on the wonderful, generous gifts she received to help celebrate her upcoming wedding instead.
Post # 6
Sorry your daughter was inconvenienced but I do agree with Target and Pinky – check the fine print…
Just b/c it’s a special occassion to US, doesnt obligate any retailer to change their policies
Post # 7
Yeah. My sister registered there and was warned by another bride about how bad their return policy was. I registered there anyway and had to return some stuff from my registry (engagement gifts) and had no problem.
However, I did have a problem with them not listing info on their website- mainly where the products are made.
I’m not registering for anything made in China. I don’t want to support a government that commits human rights abuses in the ‘Olympic Spirit’- not to mention all the recalls of stuff made unsafely in China. I want to grow old with my Fiance, not die of lead poisining from some cheap dishes or something.
However, Target only lists items as either being "made in the USA" (which is good- I like to buy American) or "imported" (but they don’t say from where). I called customer service to inquire and was told to Google the items manufacturers to find out! Right, like I’m going to Google all the items on my registry! I think they do that on purpose because people are afraid to buy things made in China given all the recalls (on toys, pet food, etc.).
I tried to Google some stuff, but many well regarded companies hide that their products are made in China. OXO manufacturers ALL of its products in China, but they don’t mention it on their website- I had to e-mail the company to find out. Sounds fishy to me that they would keep it a secret.
So something else to keep in mind when registering- where the products you’re asking for are actually made!
Post # 8
Yeah, I’m going to have to say that you should’ve read the fine print or done some research. On bridal websites, it’s no secret that Target has a difficult return policy. I registered there anyway, had to return one thing with a gift receipt so far, and had no problem.
I just made certain to specify to guests to please include a gift receipt with their purchase just in case we received duplicates or got a faulty item. If it is bought online off the registry, it seems to automatically come with one.
Post # 9
Another vote for Target. As long as their return policies are clearly spelled out (which they are) there is no point in being upset with the store. They weren’t "unfair" in any way – it was unfair of you to expect the staff to be able to do something that their policy clearly prohibits. None of those people own the company – they are required to follow the rules. Possibly a bigger problem is your guests. You live 1500 miles away, and they "forgot" that you had to travel? Even if you had driven, it would have been a chore to get the presents home. Not very thoughtful. And they ask you at Target, right at the checkstand, every freakin’ time, if you want a gift receipt! So there’s really no excuse for giving a gift without one.
Now, whether you want to register with Target, based on their return policy, is another thing. We are not – partly because we don’t want to hassle with the return policy. Which as kleverkira points out is not a secret – clearly spelled out on their website, and liberally discussed on the bridal bulletin boards, so unless you just don’t pay attention, you know exactly what you’re getting into.
I also have returned items bought at Target, with no trouble at all. The staff was courteous, and helpful in finding another size if that was what we needed. I have returned both items I purchased, and items that were given to me, with a gift receipt. No problem.
Post # 10
I like to shop at Target but the return and exchange policy is not good. I would never buy a gift for someone at Target. I didn’t register there for that reason. I know Targets fine print states the policies. I just think that ppl use registries out of state and even out of the country via internet and I think the return/exchange policy should be a little more flixible when it comes to registries. I know if I was going register at a store and they explained the return policy and it was like Targets I would had them that nifty scan gun and tell them no thanks.
Post # 11
My Fiance and I were going to register at Target because we love target! Unfortunately we went into the store and when we learned what the return policy was, we quickly decided not to.
Its really a shame because Target is awesome. However, when return policies like BB&B are so AMAZING! Target really cannot justify such an awful policy. I tell everyone I know not to register there because I have heard so many horror stories. I am SO GRATEFUL we didnt register there…
Post # 12
I won’t shop at Target, but for an entirely different reason–
They allow their pharmacists to refuse to dispense emergency birth control.
If a pharmacist can’t fill ALL the precriptions that are presented to him/her due to a personal belief, then they need to change jobs. It is not their place to impose their beliefs on Target customers and Target should NOT allow it.
Post # 13
Wow beanchar – I didn’t know that. What’s next, allowing the checkout clerks to refuse to ring up customers based on their purchases (alcohol, condoms, cookies… Ma’am, I think you’re a little heavy to be eating those Oreos, so I refuse to sell them to you)? That’s just wrong. Thanks for the info!
Post # 14
Anyone who’s ever been to a bridal shower knows what a mountain of presents a bride receives. This should have been considered before hosting an out-of-town shower. At the very least, guests should have been informed ahead of time of luggage size constraints.
I live 1000 miles from my nearest wedding guests and won’t be having a bridal shower at all.
Post # 15
I’m normally a Target fan but I’m gonna have to agree that Target sucks when it comes to registries. As the bride, we may know the policy but most friends are not going to read the "fine print." If your giftee forgets to give you a gift receipt or if they forget to notify the checker that it’s a registry item, you’re screwed, even if the item is damaged.
Post # 16
Slight hijack here–beanchar and suzanno–ANY pharmacist working for ANY company has the right to refuse to fill ANY prescription.
I agree that it is total crap sometimes(i.e. what business is it of yours that I choose to take birth control), but the idea is to prevent rx abuse–I was a senior pharm tech for many years, and while the pharmacists I worked for would have never refused to fill emergency birth control, they did refuse pain meds to people who were clearly abusing the system. (People who were filling many more pain scripts from several different doctors under different name variations than would ever be needed for pain management, that sort of thing.) Also, these people were free to fill their scripts elsewhere.
While I am not discounting using that as your reasoning to not shop at Target, I just thought it might be useful for you to know that it is a standard for all pharmacists everywhere to use their judgement when filling prescriptions no matter where they work. Ok, end hijack!