- 5 years ago
- Wedding: July 2012
(Sorry this is so long. I just wanted to make sure I covered everything!)
We hired a work aquaintance of my mom’s to be our wedding photographer. My mom raises money for non-profit clients, so she’s often throwing fundraising events, and this guy is someone who has photographed her events (sometimes on behalf of her clients, and sometimes on behalf of the local news media) for the last several years. We hired him because he does a beautiful job, and he sure as heck came through at our wedding. He worked what seemed like a zillion hours that day, and he got tons of wonderful shots.
Now here’s where the problem begins…
He started posting our photos to his website for us to view very soon after the wedding, and everything was awesome. He told us that he would be posting the photos little by little, so to keep checking back. We did, and after about 3-4 weeks out from the wedding we had almost everything (salon, getting ready, girls portraits, guys portraits, ceremony, family portraits/cocktail hour, first hour of reception), but we were still randomly missing shots of my dad and me walking down the aisle from the ceremony album, plus everything from the reception except the first hour or so. So the photos of the intros, first dance, father/daughter dance and mother/son dance are all there, but photos of the speeches, cake cutting, general dancing, posed table shots and stuff like that are NOT there. The wedding was July 22, so we’re talking about mid to end of August at this point, and I knew at that point in time that he was aware of what he still owed us because he asked us to not share the link to the albums with our friends and family until he had a chance to upload the remaining photos. Totally understandable, so no problem there.
Now fast forward to the end of November, and we still didn’t have any of the missing stuff, after getting all of the other photos so quickly. Nov. 30 is my parents’ anniversary and there was a specific photo I wanted to print and frame for them as their gift, so after a two-month hiatus i reached out the photog. I asked him via e-mail when we could expect the remaining photos (no rush, just curious), and I also asked him if he could send me the high res version of that one photo so I could get it printed and framed. He never answered my e-mail, so I ended up calling him a few days later. I asked him about the missing photos and his response was, “But there are 1,400 photos up there. What could you possibly be missing?” Ummm… All of the stuff we discussed two months ago! That was concerning, to say the least. So I told him I would make a list of the missing stuff and e-mail it to him. With all of that confusion and frustration I forgot to ask him about the high res image while we were on the phone, so when I sent him the list I also asked again about sending me that one image. No response again.
Another day or two go by and we’re approaching my mom’s birthday (Dec. 8), and again, I wanted to give her a framed photo of us as part of her gift. Now I start calling and emailing the photog a little more frequently to check in, and he ignores all of it. Finally, I get an e-mail from him saying that he’s really busy so I need “be more patient” with him. Fine, it’s the holiday time, I get it. And this is the craziest time for me at work too, so I can really relate. I promise him that I will respect his wish, no problem, but ask if he can just send me those two photos now, and take his time on posting the missing photos. No response.
So now I’ve missed my parents’ anniversary and my mom’s birthday (which I informed him of), and Hanukkah and Christmas were approaching. And yes, you guessed it, I was hoping to give some friends and family members framed photos from the wedding. (Funny now how we thought this was going to be an “easy” year of gift-giving!) So now I have about 30 empty frames (still) sitting in my living room two days past Christmas, and no high res files. Before the holiday I sent him one more comprehensive list and said something to the tune of, I know I promised I’d be patient, and if you want to take another week, month, year, or however long to upload the missing photos, go ahead. That is 100% fine. But I have about 30 friends and family members who are not getting holiday gifts if I don’t have these 28 high res files, so please just send them to me by Christmas Eve. Heard nothing back, so then I called and left him a VM saying the same thing, and never got a call back. I ended up just telling everyone that there was a little delay, so we didn’t end up getting the photos in time, but that their gifts would be coming soon. Of course everyone was understanding, but I’m furious! And the truth of the matter is, I don’t know if their gifts really are coming “soon” or ever, at this point!
Now I’m starting to get worried that he has lost all of our files, and the reason he’s ignoring me is because he’s putting off having to tell me that. To recap, he e-mailed me once to ask me to be more patient about him uploading the remaining photos, but has never once addressed the high res images.
As far as the high res images go, we never discussed before the wedding what the deal would be there, but when we took our e-photos we just had to put in a password and were able to DL the high res images for free. I did NOT expect free high res wedding images, I have every intention to pay him for the high res’s I’ve requested and he knows that, so it’s not like I’m asking him to send me all these photos for free! I just want him to send the 28 images, I’ll write him a check, and we’ll be good. And then he can take as long as his little heart desires to get the rest of the photos up online.
Any ideas on what to do from here?