Post # 1
I was just curious as to how long your jewelry takes to do repairs…and by repairs I mean…sizing/resetting a stone etc. That kind of stuff. I only ask because the jeweler I have used in the past was super quick…a week or less…then I made the mistake of buying something from a chain store and my “repair” has turned into a nightmare…I’m going on week 3 of not having my ring.
So anyway, I was just curious as to what other repairs times are…thanks!
Post # 3
@megan331979: My e-ring is from a non-chain jeweler and the turn around was less than a week. My wedding band is from a chain store and they estimated at least 2 weeks to have it re-sized. I haven’t actually taken it in yet so I’m not sure how accurate that is.
Post # 4
@megan331979: I actually had a problem with this! My stone was loose (and I had not even been wearing it a year). The stone is a family diamond, but the setting we purchased (along w/ our wedding bands) from a chain – that has now lost our business forever. When we purchased the setting and bands, we paid extra for warranties (paid for basically teh full warranty on the engagement ring, but sizing for life on both of my rings). Now, the store does repairs in store as well as sends them out – which was NOT explained to us ever, they simply mentioned the in store jeweler. We had problems from the start, which should have been a warning (my enagement ring took almost twice as long to come in and we heard different reasons and ETAs constantly).
Anyway. Stone was loose, right? So I head to the store, and they told us that they would send it out and it would be 4-6 weeks. And the worst part was that since we didn’t purchase the diamond from them, they wanted me to sign a waiver that if anything happened to the stone it wasn’t their fault. We could pay $150 (or so, it was around tehre, can’t recall exact number) to have the in-house jeweler do it and it’d be done in 10-14 days – and again, sign that waiver. What a joke.
I found another jeweler (whom we have since purchased another item from) who is local. Not trying to say go local, but worth a shot. Since I brought in my ring in the late afternoon, he said he couldn’t fix it that day, but coudl have it done the next morning! No waiver signed, and he wrote down all knds of details so I felt reassured that my ring was safe. He called the next day, about 2 hours before it was supposed to be done to say it was already done! It was less than $50 (I think closer to $25, but again, my head is fuzzy right now) and he shined it up.
tl;dr – depends on where you go. The store I purchased my ring from said 4-6 weeks if sent out, pay more for 10-14 days. Found a local store for significantly less that re-set my ring in less than ONE day.
Post # 5
Go to an independent place that does repairs inhouse. I was told 10 days.
Post # 6
wow!! Thanks everyone for your responses!! This has convinced me even more to stay away from chain stores (no offense to those who like them)
Post # 7
wow….so sorry you had to deal with all that!!! Honestly, to tighten a loose stone takes a couple minutes….I worked in a jewelry store years ago and our in house jeweler did it in minutes.
I won’t bore everyone with the details of my ring issues with this chain store, but yeah…same thing with the loose stone…I would have to leave it at the store until the jeweler came in ( he’s not in everyday) we paid for the warranty when we bought the ring, so we aren’t paying out of pocket for everything, but it takes sooooo long to get anything done with it! Plus, they don’t keep you updated on what’s going on…I sent out my ring to have the little bumps put in the band because my ring was spinning..it took almost 3 week to get it back that time and my dh even had to call them and ask why no one knew where my ring was, when we were getting it back etc.
They are currently making a new ring for me as the one they sold me back in May is defective…..that’s what they told me. I’m suppose to have it back in 2 weeks….but that’s up in the air. By the time I get it back (supposing I get it back when they say I will) it will be almost 6 weeks since my ring was gone. I’m done with chain stores….ugh.
Sorry, guess I ended up giving all the details anyway…LOL
Thanks again for the responses!
Post # 8
- Wedding: March 2014 - Chicago, IL
@megan331979: First time I think 2.5 weeks and the second time they came back to report that the design was flawed :*( So after the 2nd time they told me to pick a new setting and instead I just asked for his money back … now going on a month with no ring as I am having one custom made.
Post # 9
@megan331979: 1 week, 2 at the very most.
Post # 10
- Wedding: March 2014 - Chicago, IL
Just read that you are going through the same thing I went through, what with the “defective setting” and all. Did yours have a lot of small pave? Mine did – I lost a stone out of the band 19 days after receiving my e-ring and then another 3 weeks after I got it back from repairs and tightening I lost a second stone from the halo. In my case, the cut outs in the setting that hold the pave weren’t deep enough and the shared prongs weren’t long enough. The setting company recast the ring in WG but it still wasn’t enough to hold stones so I got a refund.
Post # 11
- Wedding: March 2013 - Callanwolde Fine Arts Center
My ring is from a chain store and every repair that they have needed to do was less than 4 hours. They have resized my e-ring and wedding band, fix the setting on my solitare, and re-dipped both of my rings. All of those repairs were done in house and I was able to wander around the mall next door for an hour or so.
Post # 12
- Wedding: May 2014 - Madison, WI
My ring was resized in 2 hours. Haven’t had aything else done yet but the sales woman quoted me about a week turnaround time for replatting when I need it since I got a white gold ring.
They do everything in house and are a local jeweler.
Post # 13
@megan331979: I suppose each replair is different- but honestly? I wouldn’t tolerate that.
My first ering was from a chain store- and when I got it resized, they were able to do it same day.
My current ering is NOT from a chain store- it’s from a store out of state- and I have decided to not have them do any work. When I got it resized locally- again- 1 hour!!
My band is from a chain store- and I was a bit peeved when I needed it resized and it took A WEEK- because the jeweler was out on jury duty and they had to have someone from another store pick up the jewelry and take it to another local store to have it resized (I live in a big city and there are multiples of this store)- I had to have it resized again- but this time it only took 3 days.
There are some bands that are actually tricky to resize- but most take moment!! I’ve WAITED for a ring to be resized before- and it was well done craftsmanship, too.
I don’t think I would tolerate them having my WEDDING/ERING for WEEKS like that ;(
Post # 14
Mine is from Kay. Their normal turnaround for anything is 2 weeks because they ship everything out.
Post # 15
wow…what chain store was that?
Post # 16
I’ve purchased things from Kay’s before also and have pretty satisfied with them….I agree that most things I have done from them hasn’t taken longer then 2 weeks