AVOID ALL ZALES AT ALL COSTS!!!

posted 7 years ago in Rings
Post # 3
Member
3375 posts
Sugar bee
  • Wedding: October 2011

Didn’t your Fiance know what the clarity was when he bought it?

No I hate the way they try to make a sale instead of showing you quality. I hate mall jewelry stores. 

Post # 4
Member
10288 posts
Sugar Beekeeper
  • Wedding: October 2011

I’m sorry that you had a bad experience but I don’t think anyone needs to “avoid Zales at all costs”. My ring is from there and we didn’t have any problems. Infact, we had a great experience. When we initially went in there looking, everyone we spoke to were very nice and professional. Since buying the ring and taking it in a few times for the semi-annual checkup and cleanings, their customer service has seemed to only get better. 

I’m sure there are a ton of people out there who have negative things to say about every jewelry store but there are still those who had great experiences and would recommend them (like me). 

Post # 5
Member
1398 posts
Bumble bee
  • Wedding: May 2012

I’m risking your wrath here, but why didn’t you go back to Zales, to see if they would replace the stone, instead of going to a whole other jeweler first? As someone who worked in retail for years, I can tell you that most retailers will do what they can to make it right, rather than loose a sale completely. But since you already went to Jared and decided to get a second ring there, the Zales people really don’t need to go out of their way to help you at this point. It sounds like you guys were shopping on a budget and they did what they could to give you a ring you could afford, which unfortunately meant an imperfect stone. I am sure that the Jared people leaped on this imperfection when they saw it, seeing the opportunity for a sale (as a sales person, I would have done exactly the same thing) and that tactic worked. They actually could have just sold you the one stone and the mounting at a much lower cost than a whole new ring. I really am sorry that the whole ring thing was spoiled for you, but I feel you should have given Zales the chance to make this right, before you went to a different jeweler.

Post # 6
Member
3375 posts
Sugar bee
  • Wedding: October 2011

I actually have had problems with a lot of my jewelry from Jareds. The stone from my earring just fell out and my right hand ring loses stones a lot! When they fixed my pave right hand ring, it just doesn’t look right anymore, their repairmen aren’t the best.

Post # 7
Member
209 posts
Helper bee
  • Wedding: September 2010

I don’t know why you’re blaming Zales?  You should know what you’re buying before you buy it.  You or your Fiance or whomever purchased the ring should’ve looked at the diamond(s) and asked about inclusions, etc. and been well aware of what you were purchasing before buying it. 

If the store didn’t have a microscope, they should’ve had a loupe.  If they didn’t have the loupe and couldn’t tell you about any inclusions, you shouldn’t have bought the ring until you could see the diamond and any inclusions for yourself.  If the inclusion was visible to the bare eye, why didn’t your Fiance spot it when he purchased the stone and the ring?  Honestly, if I were buying something that expensive, I’m going to look it over inside out, upside down and backwards. 

While I’ve never bought jewelry at Zales, I think it’s wrong to blame Zales for what you/your Fiance didn’t do in regard to purchasing that ring. 

Post # 8
Member
3176 posts
Sugar bee
  • Wedding: May 2011

One of my BM’s has an e-ring from Jared. The second day she had it the center stone came out of the setting, my moms first wedding ring came from a well-established jeweler that had been in business 80 years. The day my parents got married the store closed. The point is you can have problems no matter where you go. Really though the main thing I see is that you and your fiance failed to inspect what you were buying. Did you ask what the specifics were? If they lied and forged a certificate you have every right to be pissed, but if you are demanding a perfect diamond for the price of a non-perfect one you really have no case.

Post # 9
Member
209 posts
Helper bee
  • Wedding: September 2010

There is NO information on-line or on the US local news regarding Zales closing.  Where are you getting that information from? 

Post # 10
Member
1815 posts
Buzzing bee

I also don’t understand how it’s Zales fault you purchased a diamond with such a large inclusion. Seem’s to me like you guys didn’t take your time/or do you research, and now you’re trying to pass the blame.

I hope it works out for you, but I don’t think ‘avoiding all zales at all costs’ is really fair.

Post # 11
Member
1729 posts
Bumble bee
  • Wedding: July 2012

Sorry but Jared’s doesn’t exactly have a spotless reputation, either… :-/

Post # 12
Member
5148 posts
Bee Keeper
  • Wedding: June 2011

Jared is still a “mall jewelry store”. They are a branch of Kay.

Post # 14
Member
4123 posts
Honey bee
  • Wedding: October 2010

We had a lot of issues with DH’s wedding band from Kay. They were the only ones who had one he liked… but we will never go there again.

My rings are from, and Helzberg’s and we have had amazing service from them! 

Post # 15
Member
181 posts
Blushing bee
  • Wedding: July 2011

We got my ring at Zales and had a great experience. 

 

If there weren’t any microscopes why did that prevent you from seeing something that you later saw with your naked eye? Sounds like you just have buyers remorse…

Post # 16
Member
3375 posts
Sugar bee
  • Wedding: October 2011

The appraisal on my diamond highlights where inclusions are. So you would know immediately when you bought it where inclusions are how big/many.

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