Post # 17
@Lady_Love: I’m sure all the ladies who have rings from Zales feel TONS better after reading the comments to the obviously biased post. Saying AVOID anything at all costs is going to invite opposition, imagine if someone on here posted Avoid Maggie Sottero Dresses at all cost!
@yearns4god: I’m curious how the decision was made to no longer go with a heart shaped pink sapphire but instead a princess cut diamond? Did you end up getting money back? Maybe I missed it.
Post # 18
I’m sorry that you had bad customer service, but the number one rule of diamond buying is to examine what you are buying. You should have asked to see the ratings on the 4 Cs (cut, clarity, color and carat) before purchasing, or you would have seen in inclusion. I mean, the sales people should have told you it was there (so their bad), but you also need to make sure you do a lot of comparing and contrasting with other loose diamonds. This is an important lesson for all bees who are going to be buying diamonds.
Post # 19
@Lady_Love: And just how do you support someone who blames a store when the store did nothing wrong? They didn’t force her to buy an inferior diamond.
Post # 20
@Lady_Love: Why would I give supportive feedback when she’s urging everyone to stay away from the store that I personally had a great experience at?
Couldn’t agree more!
Post # 21
If anyone is in Philadelphia area- we have had a great experience with R.N. Diamonds, I feel like I have my own” jeweler” how princess Di of me…
Julianne and Simon are a great team. He is the jewelry designer, and craftsman
Post # 22
I’m not sure about Jared, but Kays, Gordon’s, Bailey Banks & Biddle, Zales, JB Robinson (etc etc etc, there’s a ton) are definitely all owned by the same parent company. And honestly I think they get all their rings from the same handful of suppliers, like Stuller for example. Even Jared. You really have to look at what you’re buying, no matter where you go.
Sadly I have a ring from one of the “maul” jewelry stores that looked great when I bought it 10 years ago, but now that it’s gotten some age and wear on it, I can see the diamond melee in the band are cloudy and white looking in the sunlight. This is why I hang out here though, I love the sparklies and the knowledge I get from being here!
Post # 23
FYI…Zales currently has no plans to close. They are trying to sell off Piercing Pagoda and maybe another company to try to turn the company around.
You can read about it here.
Post # 24
As someone who got her engagement ring and wedding band at Zales, I think your post is really dramatic. You are your fiance should have been responsible enough to actually LOOK at the ring you were purchasing – that’s why we have the freedom of choice (and eyes.) I have had ZERO problems with my rings, and I have had my engagement ring for almost two years now. Of course you should do a little research before making such an expensive purchase.
And you shouldn’t believe everything people say, there is no record anywhere of Zales closing. As one of the largest chain retail jewelers, it probably would have made the news. And…Jared is a chain too….
Post # 25
My engagement ring, wedding band, and my husband’s wedding band all came from Zales. They’re all beautiful, with absolutely no problems at all. I love my rings and get many compliments on them. Also, we never had any trouble with anybody there for customer service.
Post # 26
@LacrosseBride: “When we went back on Sunday to Jared that’s when the General Manager informed us that all the Zales are closing.” She got her info from the General Manager at Jareds.
I am truly sorry that you had such a horrible experience. Some people buy engagement rings on a whim, or don’t feel the need to research “everything about diamonds” before buying. That is perfectly fine.
Some people just don’t care that much about the 4 C’s, but usually those people don’t come back and blast the store they purchased from.
It is no secret that many mall stores (Zales, Kays, Jared, etc.) have markups and generally don’t carry extremely high quality jewelry. No one walks into Zales expecting a Cartier ring.. that’s why many Zales diamonds are not certified. I wouldn’t be surprised if your ring was not certified and did not include the paperwork (that many of us take for granted), which is probably why you didn’t notice the giant inclusion?
It’s easy to get wrapped up when you’re in a jewelry store and the love of your life tells you he wants to buy you a ring.. I know I was! The halogen lights and giddiness can sometimes blind us of what we’re really looking at.
Do I think anyone should avoid Zales?? No, but I also don’t think people should go into Zales expecting a top quality ring for a super great price either. I don’t think you were deceived, and I’m pretty sure if you had taken it back they would have tried their best to make things right. I wish you the best of luck, and I hope your new ring is everything you want it to be!
Post # 27
@CaliforniaLove: My engagement ring is from Jared and came with legitimate certification and is of very high quality. The ring style my fiance picked out for me was no where to be found at any other store nor anything similar. I don’t consider it a ‘mall’ jewelery store. It’s not even in the mall.
I think the issue here is that maybe they didn’t pay attention to what they were purchasing, but its not because of the quality of the store or the lack thereof. Also, the person who helped them out should of been clear of the information regarding the ring, I know that every ring/diamond I saw at any jewelers, they listed right away the 4c’s so maybe in this instance they hadn’t.
Post # 28
@LacrosseBride: We went to the mall jewlers and they did not carry the quality stone we were looking for. But when we went to Kays they told us Zales was going bankrupt and closing, but we asked the people at Zales and they said it was not true. I think competitors like to trash talk each other and try to get sales by saying the other store is closing.
While I am sad the OP had such a bad experience, the true lession is to investigate before you purchase such a large investment no matter where you purchase it from. While PP have vaild reasons to say she shouldnt tell people not to avoid Zales, it is still her opinion and she has every right to share it without being attacked.
Post # 29
Both of my rings as well as DHs band are all from Zales and we have had nothing but wonderful experiences with them. We made sure to buy a beautiful IF clarity stone for my ring and you know what we got? A diamond with no flaws. Imagine that. My e-ring is beautiful and I constantly get comments about how lovely and sparkly it is. I have had it for almost a year and a half, and the white gold hasn’t even started to yellow yet. My local Zales also fixed a sizing issue and a bent prong for me, for free. I have no complaints about them and I would absolutely do business with them again.
I would have been confused if I were the sales people too. You picked the ring out, you bought it, you didnt pay attention to what you were buying and then when you got it home you didnt like it. How is that their fault?
Post # 30
@Mrs.ice: Oh, and I wanted to add. My Zales diamond came with a “legitimate” certification as well. Of course, we didnt buy mine “off the rack” so to speak. We picked my stone seperately and then had it set into a band of my choosing. Zales considers it a “custom” ring.
Post # 31
@lisey16: I lumped Jared in with Kays since I consider Jared the “nicer version” of Kay. They sell many of the same products, but you’re right, that was ignorant and wrong, so I apologize if you were offended. Jared does sell many very unique e-rings, but they also carry a lot of lower end jewelry as well. Some of their rings are not GIA/AGS certified (look at their pre-set e-ring section), and the ones that are GIA/AGS certified carry a huge markup.
Yes, all of the “mall” stores certify their higher end pieces which are worth certifying. I was just adding this because it is likely that OP’s ring was not certified, which may be why she didn’t have a piece of paper that told her where the inclusion was.
I know when I was in HS a bf bought me a 1/4 ct. solitaire from Kays and the salespeople definitely did not explain any of the 4 Cs to me. It wasn’t a big deal because I really didn’t care. I thought my ring was beautiful and that was that.