- 3 years ago
My fiance purchased my engagement ring from moissaniteco in 2014- and we have had nothing but issues that the company has repeatedly refused to fix. EVERY issue I have had with this ring they have blamed me for.
The band of the ring was originally shipped with a highly visible gouge that they refused to fix (I imagine from the tools they used to hold it), and just a couple months ago, a stone fell out of the halo (an issue a ton of other people on these boards have had with moissaniteco rings).
I sent the ring in for repairs, and when I got it back, it was clear they had simply moved one of the other halo stones into the missing stone’s place, and replaced that stone with a much smaller, dead and dark looking stone. What’s more is that I discovered another one of the halo stones was visibly protruding from the halo. I immediately contacted moissaniteco to ask about the issue, and they asserted that they only replaced the missing stone, and that the stone beside the missing stone must have been previously damaged. I asked them why they didn’t fix it, since the entire reason why I had sent it in was for repairs, or why they didn’t tell me about it when they got it, and of course, it’s been total radio silence! I spoke to “Chris,” at customer service, by the way.
Their claims of warranties and quality craftsmanship are outright lies, and their cheap prices tell you everything you need to know about their products and craftsmanship- cheap, cheap, cheap. I highly suggest that if anyone wants to purchase a ring from them, that you purchase one of the simplest rings available- NO halos, NO fancy designs. They are amateur jewelers at best, and have absolutely no business doing anything other than setting simple center stones in simple settings.
I know another moissaniteco customer here said she filed a BBB claim, and if I do not have this issue rectified, I believe I will do the same. I am also considering a small claims suit, since I have basically flushed about $1,600 down the toilet with them. To be honest, I’m not even sure I trust them to even fix the problem they have recently created, as I sent it in to fix one issue, and it came back with two more! I might even have to find a local jeweler who actually knows what they’re doing to avoid spending more “repair” money that only creates additional problems.
Bottom line, spend the extra cash and go to a jeweler with a reputation for standing behind their work, and a reputation for creating QUALITY PIECES. I hear amazing things about Joseph Schubach, and I know a ton of satisfied people who repeatedly purchase from them. They cost a little more, but it seems like they definitely know what they are doing.
TLDR: Avoid moissaniteco unless you are buying a simple piece, and even then, document EVERYTHING you do with them, and take before and after photographs of your pieces!