Avoid moissaniteco- bad craftsmanship, service

posted 3 years ago in Engagement
Post # 3
Member
6397 posts
Bee Keeper

 Sorry you’ve had so many issues with them!  Hope they at least refund you the money.

Post # 4
Hostess
10350 posts
Sugar Beekeeper
  • Wedding: March 2014 - Chicago, IL

That sucks 🙁 I wouldn’t be happy either, and experienced something somewhat similar but had a better resolution than you. If it’s any consolation, their settings come from stocks/casting houses – so they don’t craft the ring, per se. I know they keep an eye on these boards, so maybe they will reach out personally and try to rectify your situation.

FWIW, after my ring with them didn’t work out I did end up going with Joseph Schubachs. Although it was twice the cost, I have never had a single issue with my ring from Schubachs.

Post # 6
Member
4501 posts
Honey bee
  • Wedding: June 2010

I hope they will work with you to resolve the issue. 

I will say that I have bought through them about 5 times and have never had a single issue, but you do get what you pay for, they are stock settings and things can and do go wrong. 

I will second Schubachs. I had my last set made by them and it is sleek perfection. Worth the extra $$.

Post # 7
Hostess
10350 posts
Sugar Beekeeper
  • Wedding: March 2014 - Chicago, IL

View original reply
omicron :  yeah, unfortunately “you get what you pay for” is a hard lesson to learn especially when it comes with such a sentimental piece of jewelry. I’ve said it in the past and I’ll say it again: for the volume of business they do they NEED TO HAVE A 1-800 NUMBER!!! 

Post # 8
Member
1183 posts
Bumble bee

View original reply
omicron :  I regret my decision to have my Fiance go to them as well. My setting wasn’t the ordinary kind and I had customize to have 6 prongs instead of 4 prongs. I REGRET IT. If anyone ever watch their Instagram videos, you see fiber hanging off their prongs 80% of the videos and that is for a reason. Crappy craftmanship. My prongs catch on everything. I shouldn’t have wasted the extra money and kept with the design they have of 4. Then maybe at least I’d have less prongs to worry about. People on here seem SOOO happy with the rings, but it’s not that great. At least not to me. I tried reaching out to them as well and they were all for replacing the stone that has a dark spot until I actually agree to replacing it then it’s silence. I honestly don’t even want their replacement and just want the refund for the ring. I’d rather take my business elsewhere. 

Post # 9
Member
53 posts
Worker bee
  • Wedding: July 2017 - Omni Bedford Springs Resort

I chose a simple MoissaniteCo ring for my engagement and it was pretty bad.  The setting was beautiful for 2 months of light wear and then the band cracked on the bottom.  The stone never did look good.  It’s an F1 colorless but has an enormous fisheye and looks dead unless in sunlight or under LEDs.  Huge disappointment.  Working with a new vendor now to have a diamond replacement ring made for our 1st anniversary.

Post # 10
Member
42 posts
Newbee
  • Wedding: August 2015

View original reply
omicron :  I hope you find a solution soon. Im sorry you had a bad experience. Both my rings are from there and I love them. I even broke two of the stones in my wedding band (completely my fault) and they were replaced for free. Makes me wonder if my experience is rare. 

Post # 11
Member
107 posts
Blushing bee

I purchased a ring from them in 2008.  The ring I received was obviously used because a prong was missing and the other three prongs were worn down.  I did receive a beautiful replacement from them that I still wear daily.  I have since purchased another mossianite but went with Charles & Colvard.

Post # 12
Member
77 posts
Worker bee

This is so sad to hear! My engagement ring came from them and i love it! I know so many people who are beyond happy with their purchase from them as wll! I hope you find a solution soon! 

Post # 13
Member
195 posts
Blushing bee
  • Wedding: August 2018

Sorry to hear! I hope they do something to fix the problem. My engagement ring is from MoissaniteCo and I’ve been wearing it for over a year and haven’t had any problems whatsoever! 

Post # 14
Member
486 posts
Helper bee

It sucks to hear some of these terrible reviews. Sounds like MoissyCo isn’t consistent with their customer service. My e-ring is from there as well, I haven’t had any issues. I actually had to get it resized and it was fairly quick even with shipping. 

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