Post # 1
I am currently completing a professional development course with my tax company, which we get paid for doing. We could elect to receive it as a bonus at the end of tax season, otherwise it would be paid in the fortnightly pay.
The first pay went through just fine, but last week there was nothing. I checked the payment slips and the pay for each fortnight was listed at the first pay date. However I only received the amount for the fortnight at the first pay date as expected.
I did miss class last week, so next week I should only get half pay but that shouldn’t affect last pay. It should affect the pay slip already generated, which would be amended but nothing apart from that.
I could use some advice on what to do. It feels awkward because it’s payment for a course, which I am used to paying for not being paid for, not normal work.
Post # 2
Speak to the accounts department, or whoever handles salary. No need to be shy if a mistake’s been made, but polite, as in “I think there’s been a mistake here…” and explain why. There’s also no need to be shy because it’s not normal work – they made it clear that you’d be paid, so you should be paid.
Post # 3
thank you, I appreciate the advice. I think I will have to bite the bullet and ask.
Post # 4
This stuff isn’t personal, please don’t think that by querying it you are doing something wrong. Whether it be work or paid training for work, you are entitled to be paid for your time. I suspect this is a simple admin error that can be corrected quickly!
Post # 5
There’s nothing awkward about asking the payroll department about a discrepancy in pay. Be polite, explain what the issue is, and ask for them to solve it.
Post # 6
Speak to whoever deals with the accounts/ issues the pay. It is absolutely fine to question these things.
Post # 7
Just a “sorry I might be mistaken, but I thought I’d be getting some of the money for the course in my normal pay packets – is that right?”
It’s not a big deal 🙂
Post # 8
It’s only awkward if you make it awkward. Just be polite and professional. If it helps, approach it from a “Can you help me understand because this wasn’t the amount I was expecting?” standpoint. Then they can explain how they got to that amount and if it still doesn’t make sense with what you believed to be true, then you can explain what you believe it should be. It’s business – just treat it like business.
Post # 9
I’m my company’s accounting department. I WANT people to come to me if they think they weren’t paid correctly. Trust me, it’s not awkward.
Post # 10
Its not awkward. You need to learn to be more assertive! Go to payroll and kindly say you think theres been a mistake.
Post # 11
Go to HR. Not sure what payroll system your company uses but this could either be user error / a system issue (I work in payroll accounting). Definitely chase this! These sorts of errors are hardly ever intentional
Post # 12
Thanks everyone, I will ask!
Post # 13
I heard back today and it was an error that will be fixed up next week. I will get paid for the class I attended in this fortnight and the two in the previous fortnight that I didn’t get paid for last week.