(Closed) Babies R Us returns

posted 7 years ago in Babies
Post # 3
959 posts
Busy bee
  • Wedding: July 2009

I’m interested in this too. I registered there but got a lot of duplicates where the 2nd item didn’t show up on the registry. I’m not sure if it’s because BRU dropped the ball on that, or because they got items other places, but I’m going to try to make some returns without receipts this weekend. Although this is such a dreaded weekend to go! But I’ll keep you posted and I’ll be following this thread, too.

Post # 4
1486 posts
Bumble bee
  • Wedding: October 2010

I asked about this when I registered, specifically about not having a gift receipt, and I was assured that as long as it was an item they carried, I wouldn’t have any trouble.

I want to hear from actual people who have been though, so I’ll be following this one too!

Post # 5
940 posts
Busy bee
  • Wedding: March 2010

We registered with Buy Buy Baby from the get-go since I was happier with their return policy.

I was given a playard from BRU without a receipt, and I know that the gifter paid full price.  Without a registry or a receipt, they offered me a sale price that was less than half what was paid.

That’s the problem with them, if you ask me.  Their return policy doesn’t seem to be particularly favorable.

Post # 6
1359 posts
Bumble bee
  • Wedding: June 2011

I hope they are better than toys r us! I worked there for several years, including during the time in which they changed return policy to absolutely no returns without receipts. that was a super fun time to work the customer service desk, let me tell you..but unless toys r us has changed their policy again, they were very, very strict with no returns without a receipt. I know TRU and BRU are “sister” stores..so I hope BRU is more accomodating!!

Post # 7
1645 posts
Bumble bee
  • Wedding: May 2010

If you he item was purchased off the registry, they can look it up and give you a gift card for the price paid. If it was not purchased off the registry, they will give you the lowest price in the last 21 days on a gift card. Overall they were great when I did returns. Most of the time they could find items on my registry and there wasn’t an issue with the return. I think giving you the lowest sale price in a set time period before you make the return is standard for most stores. 

Post # 8
145 posts
Blushing bee
  • Wedding: September 2010

I returned things both on and off my registry that we purchased there without reciepts.  I did not encounter any problems.  As long as they carry the item they take it back and give you a gift card.

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