(Closed) Bad customer service stories?

posted 8 years ago in The Lounge
Post # 3
Member
406 posts
Helper bee
  • Wedding: June 2010

I called our rehearsal dinner restaurant long distance five or six times before I got someone who would talk to me for a few minutes.  No one ever calls back from there.  I will have to show up Saturday and make sure they have their ducks in a row- and I WILL rate them on Yahoo after it’s all said and done.

In the past, I have let a lot of things go, and I still do when I am in a good mood- but if I get exceptionally bad service, I will vocalize my displeasure in the store, in front of other customers.  I try to do it nicely- also try to compliment good service when I find it.  At a bridal store the other day, the main service person was borderline rude… just civil enough not to get a complaint from me.  But, as a consumer, we are spending hard-earned money on these services and goods, and I will report bad behavior to superiors.  I had a great rep for Men’s Wearhouse today- that is not always the case when I have gone in there.  Had a great saleslady at Dilliards today who got me an extra 10% off a last minute purchase.  All in all, I am finding that the recession has improved customer service- people who want their jobs do not display a “hate the customer” attitude.

Post # 5
Member
988 posts
Busy bee
  • Wedding: August 2010

I have had some very bad customer service, I have also had some good customer service though, like at Lowe’s yesterday this girl helped me get everything I needed to stain my cabinets/doors plus gave me awesome tips! I have a pretty high standard though because I worked in customer service and people were pretty rude to me and I still always gave the best service I could.

Post # 6
Member
3539 posts
Sugar bee
  • Wedding: August 2010

Ive had bad customer service.. really bad.

ABout 2 years ago I still remember it. Went into the local hardware store. I was super polite and I was ‘excuse me are you able to help me find ….. for this project. ” the cutomer service gentleman  said.. ‘are you too thick to find it yourself?’ needless to say I asked to speak to the manager straight away. I was shell shocked. Absolutely shell shocked. I do not know my way around a hardware store, i was just only there on a errand for my FH.

But I praise good customer service when I get it and always thank them for their time and it was appreciated.

And i try not to be grumpy on my bad day because I have been in retail before and I know what its like to be on the recieving end of a rude customer.

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