Post # 1
I have had some bad experiences lately with sales people. Went to Ikea to get centerpieces and the girl yelled at me because I thought what I saw online was not the same as they had in store and asked if i could order it. I take part of the blame because I was kinda in a bad mood and confused although I don’t think I was rude at all. She was so mad she knocked a bunch of stuff over to show me where the dislay was and walked away!
Then at VS I asked the girl for a size up, she looked at my chest and said, “you are not a D. You’re bigger around than you think. Why don’t you try a 38C”. Well I did and guess what! It was was too big around and was still cutting in at the top. The 36D fit like a glove. I was embarrased to even buy it though. I went back later in the day. This was super traumatizing because I have what they call a sunken chest or “pectus excavatum” and have been teased about it as a teen. Even though I am a C usually, I look a lot smaller.
I don’t know if I’m just on edge with wedding planning and am sending bad vibes or what. I have been on both sides of retail and customer service. Anyone have any good stories on either side (rude customer/salesperson)?
Post # 3
I called our rehearsal dinner restaurant long distance five or six times before I got someone who would talk to me for a few minutes. No one ever calls back from there. I will have to show up Saturday and make sure they have their ducks in a row- and I WILL rate them on Yahoo after it’s all said and done.
In the past, I have let a lot of things go, and I still do when I am in a good mood- but if I get exceptionally bad service, I will vocalize my displeasure in the store, in front of other customers. I try to do it nicely- also try to compliment good service when I find it. At a bridal store the other day, the main service person was borderline rude… just civil enough not to get a complaint from me. But, as a consumer, we are spending hard-earned money on these services and goods, and I will report bad behavior to superiors. I had a great rep for Men’s Wearhouse today- that is not always the case when I have gone in there. Had a great saleslady at Dilliards today who got me an extra 10% off a last minute purchase. All in all, I am finding that the recession has improved customer service- people who want their jobs do not display a “hate the customer” attitude.
Post # 4
I have also had some great experiences lately! I HATE to complain about service since I have been in the service industry for so long and I know how much it well, sucks sometimes. I have complained about service/ product maybe 5 times in my life. I did complain about the VS experience since I felt it was over the top rude. I also, however contacted American Eagle, where the same day the girl was awesome! And I spent way more money there because I felt better!
Post # 5
I have had some very bad customer service, I have also had some good customer service though, like at Lowe’s yesterday this girl helped me get everything I needed to stain my cabinets/doors plus gave me awesome tips! I have a pretty high standard though because I worked in customer service and people were pretty rude to me and I still always gave the best service I could.
Post # 6
Ive had bad customer service.. really bad.
ABout 2 years ago I still remember it. Went into the local hardware store. I was super polite and I was ‘excuse me are you able to help me find ….. for this project. ” the cutomer service gentleman said.. ‘are you too thick to find it yourself?’ needless to say I asked to speak to the manager straight away. I was shell shocked. Absolutely shell shocked. I do not know my way around a hardware store, i was just only there on a errand for my FH.
But I praise good customer service when I get it and always thank them for their time and it was appreciated.
And i try not to be grumpy on my bad day because I have been in retail before and I know what its like to be on the recieving end of a rude customer.