(Closed) Bad David’s Bridal Experience

posted 8 years ago in Dress
Post # 3
1566 posts
Bumble bee

Sorry you had such a horrible experience. I think the thing to remember with DB is that they’re not a full-service salon, but rather a place for a cheap dress staffed by underpaid employees. When I went, I pointed to specific dresses I wanted from the catalog instead of expecting the consultant to help me find a style. It sounds like she was annoyed that she had to search out dresses for you. Still, no excuse for being so rude. Hope you have better shopping experiences going forward! 

Post # 4
178 posts
Blushing bee
  • Wedding: April 2010

Sorry about your experience.  It’s never fun when you go into something hoping for a fun day and it turns into bad customer service.  I went to DB to try on gowns and had my girls go there for their dresses.  Our DB girl was great.  Even though I didn’t buy my dress there they were helpful and nice.  If you still want to try on DB dresses I’d maybe go to another store or check in again later when there is someone else working.  It really just depends on who helps you.  We called their sister store Men’s Wearhouse to make an appointment for the guys to pick their tuxes and the first store was rude and told us we were too big of group to assist us (this was for my Fiance and 2 groomsmen).  So, we called and went to another store.  They were great and it was super simple to set-up so I never knew what the guy’s problem was at the other store.  Well, good luck with your dress search and don’t give up!  It was one of my favorite parts of wedding planning was finding my dress!


Post # 5
818 posts
Busy bee
  • Wedding: December 2009

That stinks! I’m sorry you’ve had such a negative experience doing your dress shopping. I hope you go somewhere else where they listen to you and help you find your dream dress!

Post # 6
1084 posts
Bumble bee
  • Wedding: September 2009

Ack….they seem to be really hit or miss.  We had a similar experience when I was a Bridesmaid or Best Man in a friends wedding.  It was all around horrible and any opinion my friend said got completely shot down and dress after dress in more beading (after my friend said she didn’t want beading) kept coming.  And then the consultant lady told my friend  that she should be more open to the consultants ideas since she had more experience and my friend was picking dresses that wouldn’t look good on her.  Needless to say we looked elsewhere and got her a beautiful dress.

Post # 7
218 posts
Helper bee

🙁 Damn David’s bridal!

I also had a bad experience… I wasn’t even going to go but it was 1/2 a mile from the bridal shop we were going to visit that day. I didn’t have an appointment so I had to wait like, 20 minutes for a consultant (which is fine, whatever… I’ve waited longer at restaurants) and when It was my turn, I showed my consultant which dress I wanted to try on, and she brought it out to me and left me alone in the dressing room with it… I’m a petite girl, and the dress I was trying on was quite large, and it took me a good 10 minutes to finally get INTO the dress. I had it hanging from the hanger and was crawling under it, because there wasn’t anyone to help me (also, not to mention the corset back i obviously couldn’t lace up myself).

After I came out in the dress, she came over (from the other 2 or 3 brides she was consulting at the same time), complimented me, and then WALKED AWAY, leaving me standing on the pedistal without another dress to try on… although I had pointed out the EXACT dresses I wanted to try on to her before hand. I stood there for atleast 10-15 minutes before she came back… it was like she forgot about me.

After she finally brought me a couple more dresses (that my friend helped me get in and out of) I asked her if there were any dresses she could pull for me that she thought I would like (you know, like a consultant SHOULD be able to do) and she pulled the most awful, laciest, beadiest gown I’ve ever seen (every dress I picked out before hand was simple, with VERY minimal lace or beading). She was an idiot.

There was also a group of 5 or 6 men hanging out 10 feet from the dressing rooms… it was like the fiance holding pen… and it was uncomfortable.

I will not be going back.

Post # 8
979 posts
Busy bee
  • Wedding: May 2010

I guess the problem with DB is the inconsistency.  You’re experience sounds terrible, but I ended up having three really good dress sessions there beause I ended up with a fantastic consultant.  So if you are still interested in getting a dress from there, try out a different consultant and see if things are better.

Post # 9
2859 posts
Sugar bee
  • Wedding: May 2011 - Bartram's Garden

I’m sorry that you had such a terrible experience, but my experience there was fantastic! My consultant was really nice and helpful.


Post # 10
136 posts
Blushing bee
  • Wedding: July 2010

I had a wonderful experience – at two different locations.  I guess it depends on your city and your consultant.

Post # 11
314 posts
Helper bee

AHHH!! I know how you feel! I went with an appointment one Sat. and still had to wait 45 -1hr to get a dressing room. And then when I got a dressing room my mom and I had to go get our own dresses to try on!! I might of seen my consultant maybe once or twice and she thought every dress looked great, when some just clearly did not!! Anyways I ended up finding the dress I wanted, it looked great!! Myself and my mom LOVED it!! We had planned to order it instead of buying that one in the store( it was dirty, beads falling off etc) And I wanted to sleep on it to be sure that that was THE dress!!  She said that it was discontinued and that it MIGHT be able to be ordered but wouldnt be able to find out UNLESS we bought it that day!  So I left the store clearly not knowing if another dress like that in my size even EXISISTED anywhere!!!  I was mad!!

So we left and went to another bridal boutique. I looked through the dresses  and nothing matched up to the dress I fell in love with a DB!! and they were sooo much more expensive!!

I ended up calling over to another DB in Indiana, which isnt very far from here explained what happened, and made an appointment with them. THEY WERE AWESOME!! and guess what they had my dress!!! 🙂

Post # 12
4765 posts
Honey bee
  • Wedding: January 2011 - Vintage Villas

Sorry you had such a bad experience at David’s Bridal! I’ve heard so many mixed things about them – some people have awesome experiences (I know I did!) and some are just horrible. 

Post # 13
1816 posts
Buzzing bee
  • Wedding: December 2017

I am sorry that you had such a bad experience at DB!  No one deserves to be treated like that.  I would suggest going to some non-chain bridal stores where the customer service is bound to be a hundred times better. 

Post # 14
491 posts
Helper bee
  • Wedding: June 2010

omg, i had a similar experience but not at David’s Bridal, I never went there.  we were at a small boutique in Cincinnati, European Bridal, where I had an appointment but apparently my girl was busy taking the measurements of a bride who was ordering her dress that day.  So this other girl, Shannon, helped me.  She was awesome!  I was with her for about a half hour and she got me right away, and pulled dresses that I loved. However after that first 30 mins she was pulled away because her appointment had arrived and the manager took over my appointment… this woman was AWFUL!!!!  When i first met her it was instantly uneasy for me, and she was rude, pushy as HELL, and kept bringing me dresses that were horrible.  I see now, looking back on the whole thing, that the uneasy feeling i got upon first impression was the dollar signs lighting up her eyes when she looked at me.  There was one dress i LOVED there (that Shannon found) and I almost got it, but I knew this woman would have taken Shannon’s commission if we bought it that day.  We had another appointment the next day at another boutique so I wasn’t making any final decisions anyway, but this lady would not let up with the heavy pressure to buy a dress!  it was clear she was more concerned with making money than she was with providing a bride with a great experience: hence why my girl was asked to stay with a bride who was actually purchasing a dress and why i was passed around to a couple different people.  She was condescending towards me whenever i gave my opinion or made any comment at all (because obviously the bride has no idea what she wants, right??).  it was awful.  what should have been a really fun experience, and was while i was with Shannon, was ruined.  If I could remember the hag’s name i would post it on here in warning to anyone else in Cincinnati.  But you’ll know who she is anyway, she’s the 4ft midget with beady eyes and a simper.  ew!  

Post # 15
605 posts
Busy bee
  • Wedding: July 2010

OK, here’s mine: I got to David’s Bridal and my salesgirl asked me to take off my coat (it was January) so she could see my body. She looked me up and down and said, “For a little girl you’ve got some hips on you.” a) I wear a petite 4, b) clearly I’m already aware of my figure flaws without her pointing them out, and c) What kind of salesperson starts out by insulting the bride at that vulnerable moment?!

I told her what I wanted and she made a very half-arsed attempt to find it, but mostly ignored my requests to look at specific dresses, disappeared to god-knows-where when I had questions or needed assistance, and brought me dresses in heavy satins with elaborate beading, pick-ups, appliques, long trains: all the things I said I DIDN’T want. She also persisted in bringing me sizes that were so large that I could get in and out of them without unzipping (presumably so they could fit over my giant hips).

I left without a dress, of course. I later visited another DB closer to my hometown and had a better experience with a more helpful and sympathetic salesgirl, but overall I was left agreeing with a friend who said that DB is the “McDonald’s of bridal salons.” I expect that working there’s not the greatest job.

Salespeople in the other bridal shops I visited seemed to love their work and were enthusiastic, helpful, and went out of their way to put me at ease. Hold out for that experience! Buying a wedding dress is an adventure and it should be a special experience , not a traumatic one.


Post # 16
88 posts
Worker bee
  • Wedding: July 2010

I finally found a DB I liked thankfully!  I bought my dress at one that I didn’t love, but I am now getting my alterations at a location that prompted me to write DB Corporate for the outstanding service I received.  I was the biggest DB snob and swore I’d never buy my dress there.  I am now eating my words and loving my 2007 Oleg Cassini that I got on sale!  Yay! 

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