(Closed) Bad experience at Jennifer’s Bridal

posted 10 years ago in Vancouver
Post # 3
Member
51 posts
Worker bee
  • Wedding: December 1969

Wow, that sounds like a horrible experience! I would call and ask for the manager and tell them why you won’t be going to your appointment, you were treated very rudely and this is supposed to be one of the best experiances of your life! I have a small business and would want to know if my staff behaived that way to potential customers! Good luck finding your gown!

Post # 5
Member
69 posts
Worker bee

Ugh, what an awful experience! It’s worth mentioning that you’re cancelling the appointment because of the terrible customer service.

I hope you have a better experience elsewhere! 

Post # 6
Member
216 posts
Helper bee
  • Wedding: August 2009

omg!  That’s crazy!!  I wouldn’t go back either!

Hey…  Have you seen R&K Wedding Bells?  It’s just further down on Broadway… not sure how many lace dresses they have, but worth a look!  The lady there was really nice when I went 🙂  Good luck!

Post # 7
Member
117 posts
Blushing bee

urgh.  so sorry that you had such an aweful experience.  If I were you I’d post reviews for the business on any customer review websites you could think of.

Post # 8
Member
2 posts
Wannabee
  • Wedding: October 2008

Wow! That is awful for your first time going into a store. I have to say that Isabelle bridal in North Vancouver is wonderful! They have been so great for me and my bridemaids!!

Post # 10
Member
1 posts
Wannabee

Hi guys,

 

Just wanted to share my horrible experience I had at Jennifer’s Bridal on Broadway. 

I bought a $900 dress that before trying it on I had to be measured (size 4) and than wear a protective garment underneath.

I bought it and he was suppose to do some alterations on it which I thought he did.

The day of the wedding the zipper goes up fine….but than it SPLITS from the bottom like way bottom!!! omg I’m freaking out finding someone to get sewing kit and fix it I’m already at the hotel (was in bridesmaids dress first)

Than alteration that he did opens up and comes apart on the dance floor.

I had the most frustrating night ever and this was a family wedding that meant the world to me.

I called the store after the wedding told him this and thought THE VERY LEAST he could do was fix the alteration that he was suppose to do and fix the cheap zipper he put on.

He starts yelling at he saying it was “MY FAULT I DIDN’T HIRE HIM TO HELP ME GET DRESSED” Why the hell do I need to hire a store owner and pay him $20/h to help me get dressed???????? He absolutely refused to fix my dress and was yelling like crazy.

I am disgusted at him and his store and plz plz plz NEVER TO GO JENNIFER’S BRIDAL ON BROADWAY!!! THE GUY IS SO FULL OF @#$%^&* HE CLAIMS HE ONLY MAKES GOWNS FOR CELINE DION.

Yeah the lady is really rude she kept calling my mom and sister FAT!! and their not but trust me the guy “Chris” omg he is 100x worse than her!!!!!

Post # 11
Member
2 posts
Wannabee
  • Wedding: June 2011

I’m not surprised.  I just visited Jennifer’s Bridal on Broadway (near Ontario St.) with an appointment.  It was an absolute waste of time!    My sister-in-law had her dress custom made there 3 years ago and had a decent experience.  So I thought I’d try them.  Worst idea! 

I took a day off work to go for a consultation at Jennifer’s Bridal.  We barely stepped into the store.  As we’re taking off our shoes, the “stylist” (he calls himself) told us to stop right there at the entrance.  We weren’t even greeted or offered a seat.  He said “Let me see the dress.  I’ll know what you need done.  I have over 25 years experience”.  He didn’t want to bother with having me put on the dress.  How the heck does he know what I’m looking for or how much to alter?

I bought my dress at a sample sale and wanted alterations and some embellishments done.  I just got the feeling that he wasn’t interested in our business because alterations only is less profitable than if I had a whole gown made with them.

Everything that came out of that guy’s mouth was offensive!  I urge you brides not to give them your business.

 

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