Post # 1
This is my experience with this seller.
She is very good about deleting negative comments and blocking people who say bad things about her…
I ordered my dress from an etsy seller- your fairytale wedding also known as Angels Bridal and Photography online
they had just gotten an award from onewed.com and the comments seem so great, including a great facebook group and honestly she was very prompt with my email questions and everything…. but as soon as i paid, it was like pulling teeth to get her to acknowledge me.
it states in her original contract that she will not even start on a dress until you submit the contract. I did not have a working scanner so I emailed her a photocopy of the contract on my phone and asked if that was ok… no answer, so I assumed that it was. A few weeks later I received a blank contract in the mail. So i fill it out and send it in the self addressed envelope.
As my wedding date got closer I started to get worried as I have not heard anything or seen a sketch of my dress which she said is listed in her policy on her website. They state on their policy that they do not contact the client after the dress has been started and that they also only mail out twice a month. As my wedding is at the end of the month (10 DAYS FROM NOW), I was worried and emailed them last week to find out that they do not have my contract! I asked why they didn’t tell me (I assumed that they received the mailed copy) and they said it was my responsibility to make sure that it was in. How would I know?!? I emailed another photo of the contract… two days later no answer thru email/phone. FInally they tell me that they have to have a scanned copy only and no they do not have a faxed machine….
So we finally get it scanned. I know my dress is ready to go, so I ask to pay extra for overnight shipping. I ask for a tracking number and they can’t mail it because they did not receive the email with the scanned copy! I reforward it to them (for the 4th time in two days) and she tells me that she is going home for the day and will have to mail it out on MONDAY (May 16th). ok… I ask that she please remember that I submitted a change of address form and to mail it to that address.
It was mailed on Monday and it is now Thursday and I have not gotten my dress! When I check the tracking… she mailed it to my old address. When I ask her about it, she says that she can not be expected to sort through loads of emails when I should have notified them three months ago (before I moved) of my address change.
And… the dress she made was not the one that I ordered. She made it wrong but told me that even though I sent her a picture, she has some artistic license to do what she wants.
Can’t leave a facebook post because after my email about the dress being wrong, they deleted my off the group. and it’s too late for paypal and etsy.
Post # 3
That is horrible! I can’t believe she put you through such a thing and to get the wrong dress!!! Its even worse that she won’t allow you to give negative feedback. My first online purchase was a negative experience and I had the same problem through ebay and paypal. There is very little we brides can do for these orders through paypal, ebay, or etsy. It sucks because we feel that its or safety net.
I hope the rest of your wedding experience will be nice. What wil you do now?
Post # 4
@sunnysunday: yikes! So so sorry you’re going through this!!! It’s EXACTLY why I made my Fiance put in an ebay complaint before the time was up. I was soooo afraid I’d get screwed out of the money and dress!
Were you able to get the dress, despite it being mailed to the wrong address? Maybe you can sell it and get some of your money back. I’d definitely contact onewed.com and inform them of what happened (if possible) and even the BBB!!!
Post # 5
How is it too late for paypal? She sent it to the wrong address, meaning you don’t have it. If you don’t have the item, you don’t pay for it. Meaning that you can dispute the charge with Paypal. Do that ASAP.
Post # 6
Did you pay with a credit card through PayPal? If so, you can do a chargeback with the credit card company I believe
Post # 7
I’m sorry you’ve had such a bad experience. If you purchased through etsy and paid via paypal you should definitely seek some recourse. And if you’re not getting what you want, then you should leave an appropriate review on Etsy – sellers have no control over what is said or seen on their profiles.
I’ve only had good experiences with Angela. Needless to say I decided against getting my own dress made online (b/c of my own body image issues). Angela had been nothing but professional with me. I did refer her to my best friend and my bf has been absolutely chuffed with her work. I know that she will not do exact replicas, which I think is really respectable because it’s not an honest way to run a business or to branch out as an artist.
I also feel bad that she didn’t contact you in a timely manner, and I don’t mean to sound contrary, but why would you even try sending a camera phone image of a contract to a wedding vendor and think that it was OK?
Post # 8
Wow. I was considering having a custom dress made and she was the one that I was probably going to go with if I decided to go that route. Buying a dress online that I can’t see makes me super nervous….her lack of communication with you pretty much has made up my mind. Thanks for the review!
Post # 9
@CrystalBlackheart: I wasn’t sure that she would take the picture (which she didn’t) but I was so scared that my dress wouldn’t get made. In her policies, it states that she will not even get started on a dress with out the contract so i thought…i couldn’t lose anything. i also thought that she received my contract in the mail… which she didn’t.
Post # 10
I did receive my dress but it’s too late for alterations since it’s the middle of wedding season.
I will admit that the dress is lovely. There are some wonky thing with it though- the back hem is too short and the front is too long but I think that I am the only one who notices.
Also, the dress is not even close to what I wanted!
It has the pleats (which I hate) that makes my look a little fat… grrr.
On another note, Angela sent me an email threatening me with her lawyer because I filed a payapl claim for the $50.00 extra shipping that I sent her. She says I am not entitled to a refund now because I left a negative review on her.
I have contacted esty and paypal regarding this.
For your money’s worth, I still recommend going to another dressmaker- my experience is only getting worse with her.
Post # 11
@sunnysunday: Wow, she threatened you with a lawyer?? Are you serious? I’d stick to my guns if I were you. I know one thing, I will not use her, and I saw 2 negative’s but only one negative comment on her entire page, so did she delete the other one and is working on deleting the remaining negative comment????
Post # 12
Oh my goodness, so what are you doing for a dress?
Post # 13
Would you mind posting a pic?
Post # 15
it is a lovely dress. not my dream dress but it is nice.
it’s a bit wonky in some places and i still hate pleats (in general). it puffs out when it’s on.
at this point, i have no choice since my wedding is 5 days away. it is too late to file with Paypal so I am tight on money.
Post # 16
@Silentlove: yeah, she was really mad that i posted negative reviews on her. it wasn’t about the dress per se but more her lack of communication.
she has changed her website and seller name before so i think that she has had issue prior to me. if you look at her policy page, it is crazy- like someone who has had a lot of problem.