(Closed) Bad Experience with MoissaniteCo :(

posted 5 years ago in Rings
Post # 2
Member
109 posts
Blushing bee

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Post # 3
Member
4682 posts
Honey bee

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MissHGordon:  Small moissanite aren’t very good for everyday wear. They crack pretty easily is my understanding. Unless you have an ethical opposition, you are better off with diamonds in a halo/band.

Post # 4
Member
2156 posts
Buzzing bee

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MissHGordon:  it’s pretty common that small moissanites break. moissy is really only recommended for the larger center stone – the tiny ones are too fragile.

Post # 5
Member
1252 posts
Bumble bee

That’s so frustrating, I’m sorry! Did they expain why they didn’t solder the rings or change the stone? 

Post # 6
Member
1627 posts
Bumble bee
  • Wedding: July 2012

Ew, I am so sorry that has happened to you. 🙁 

All pave/side stones/eternity stones in my rings are diamond, they hold up better over time. I love moissy, but it has some things it isn’t as well suited for. 

To be fair, if this same thing happened with all diamond stones, there’s a good chance the diamond solitaire would have been damaged too if they were rubbing/hitting each other. 

Hope they fix the other issues for you quickly! 

Post # 7
Member
685 posts
Busy bee

Sorry to hear they’re customer service has been so poor. 

I would be so frustrated too!

Post # 8
Member
1238 posts
Bumble bee
  • Wedding: July 2017 - The Lodge at Little Seneca Creek

Uh oh…Now I’m worried about my rings. 🙁 I’ve been wearing my e-ring since April with no issues (that I can tell). Hopefully when it’s paired with the wedding band, I won’t have chipped/missing stones. I guess I didn’t do quite enough research! 🙁

Anyway, I hope your repairs are done correct this time!

Post # 9
Member
2618 posts
Sugar bee

So, I have a ring from MoissaniteCo which I think is beautiful but wasn’t super happy with. However, I do have to say their customer service has been solid, and they have been very patient with me.

As far as your eternity ring goes, small moissanite stones are more brittle than diamonds, so that’s something to be aware of. Even with diamonds, when two rings are worn together one will eat away the shank of the other and can cause damage. I would reach out to the company again and let them know your concerns, and see what they suggest. If you aren’t happy with the response, then go from there. This does sound super frustrating.

Post # 11
Member
23 posts
Newbee

This is the classic inattention I’ve come to recognize MoissaniteCo for. The man I was dating up until late 2013 almost proposed to me on Christmas with a MoissaniteCo ring- but didn’t end up doing so because MoissaniteCo sent him the right ring in the wrong type of gold (he asked for white, they sent it in yellow). They messed up, but ultimately helped me dodge a bullet. 

They don’t really pay much attention to detail. 

My fiance proposed to me in 12/14 with a MoissaniteCo ring that was very shoddily crafted, and the center stone had stains on it that MoissaniteCo suggested was leftover jeweler’s glue residue, and told me to try to clean them off myself with a sunshine cloth. Big help. Not.  

Recently I finally did clean it with a sunshine cloth, and discovered that the center stone has already begun to chip. I regret buying from MoissaniteCo and will likely buy from someone else and spend the extra money in the future. 

Post # 12
Member
452 posts
Helper bee

Since this subject has come up, I may as well add something I had initially planned to keep to myself. I was seriously considering purchasing a FB moissy ring in palladium from MoissaniteCo.com recently . . . until I saw some fine print on the site indicating that all of their prongs would be made of 14k gold. My reason for wanting palladium was precisely because I didn’t want gold prongs, which I know to be softer and less durable than palladium.

When I questioned moissaniteco via email, the rep that emailed me back told me that 14k gold was much more durable than either palladium or platinum. When I provided the MOH’s scale of hardness table in a follow-up email, they blamed the other website (source of the Maid/Matron of Honor scale) for misinformation and continued to insist that 14k gold was stronger, harder, and more durable than palladium or platinum. They also claimed that their 14k gold was different (not sure how . . . maybe alloyed with something other than what 14k is typically alloyed with), but at that point I was no longer interested in arguing with them or being their customer.

I’ve since purchased my FB moissy from another Charles & Colvard distributor, then sent it to another jeweler to have it set in palladium, only to have problems with that as well. This other company (palladium ring seller) has been very good with their return policy, so I’m not going to name them here. I got my ring back yesterday and have decided to just put the moissy back into my $22 stainless steel ring. I figure it’s just as good a “forever setting” as anything else (probably better), and I’ve just about had it with online jewelry experiences.

Post # 13
Member
36 posts
Newbee
  • Wedding: July 2017

I’ve had mine since February so about 5 months and haven’t lost a stone (knocked on wood) they haven’t cracked and still looks like when I just got it. (Does need a wash) but I have wondered if and when I lose a stone if I can just send it back to them. I have the forever brilliant warranty card so not sure what that covers ? Here’s a pic (it is a bigger stone so maybe the issue is the smaller ones?)

 

Post # 14
Member
36 posts
Newbee
  • Wedding: July 2017

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omicron :  where did you notice the chipping ? Now I want to double check mine

Post # 15
Member
23 posts
Newbee

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anon7777 :  I noticed the chipping on the edges where the top bezel facets meet the bottom bezel facets in the crown. I wondered if cushion cuts might be more prone to chipping than round, but don’t have any concrete information on that. All I know is that my fiance was told there was “lower customer satisfaction” with cushion cuts. 

I was also told the stones in the pave setting of another moissanite ring I received in the past were all diamonds instead of moissanite, but I wasn’t given any reason as to why. I bet the reason is because smaller moissanite tend to crack.

Good thing I found this thread before my fiance and I bought our wedding bands!

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