(Closed) BAD EXPERIENCE with Susie Soleimani Photography

posted 7 years ago in Photos/Videos
Post # 3
Member
1405 posts
Bumble bee

I’m sorry you had a dissapointing experience.   However, I do think you are being a bit unfair to the vendor (which I have no connection with).

I am also a photographer, and my prices are pretty firm.  You made some bad assumptions and expected the photographer to absorb them to fit your budget, AFTER you contracted them.  I can work with someone on price, but typically it’s once they meet a minimum order.  Here, you are already getting a very good deal on the groupon sale and the photographer has to and is untitled to make a fair profit or why bother doing it?  Also, $20 for each retouched unwatermarked print ready image seems like a steal to me (10 for $200).  I can also understand that a photographer doesn’t want to release unedited images (straight from the camera) to people, it’s pretty common.

That being said, hopefully the quality of what you got was above what a shoot and burn photographer would of supplied.

Post # 4
Member
7431 posts
Busy Beekeeper
  • Wedding: October 2009

It sounds like she is a beginner. I don’t see why you have to pay extra to take the watermark off, but apparently that is common unless you pay to get the rights to the pictures, at least in wedding world. Luckily, it was included in my package. Are you handy in Photoshop or something liek that? Maybe you can get the pics and remove the watermark? Especially if you are only putting them in your home and not making copies to give to people or anything like that.

Sorry this happened, I do think she could have been more up front with what would be considered extra. I konw that Groupon has a dispute forum if you aren’t satisfied. Maybe you can see if Home Run has that?

Post # 7
Member
7431 posts
Busy Beekeeper
  • Wedding: October 2009

@liljohns: Never heard of it, but good to know. Luckily, we got all our pics with rights, retouched, in our package. Make sure to go to other wedding websites and also put a vendor review in here on Weddingbee! Especially if there are other complaints about this woman, people need to know. Good luck with your wedding! 🙂

Post # 8
Member
177 posts
Blushing bee
  • Wedding: November 2011

The thing with photographers is to never assume

having worked with many photographers during my “amateur model” days, I have been left disappointed lots of times due to a lack of communication.

I also find that the more experienced the person is the stricter their restrictions on photos and watermarks and how many pictures you get.But the amount of effort it would have taken her to give you the pictures unwatermarked, especially at a low resolution would have been nothing compared to the bad reputation she will get for being difficult.

its unfortunate that this happened to you and I am very glad it wasnt your wedding she shot!

Post # 10
Member
814 posts
Busy bee
  • Wedding: February 2012

@MrsSl82be: Removing the watermark would be illegal, at least where I live.

I’m a photographer and I’ve never heard of any professional giving clients photos straight off the camera, that would be insane! I can’t believe anyone worth their salt would do that…

 

I’m sorry you had a bad experience, it’s one more stress nobody needs!

Post # 11
Member
207 posts
Helper bee

The watermark is her money!! If she removes that water mark you can have her images retouched in any fashion you wish (sold, marketed, etc) but the image is still taken by/captured by her and she is not getting any of the profits. Its understandable if you did not know that…Most people outside the photography business don’t understand that.  I am also a photographer and I would never release my images without my watermark. Maybe you can ask her to make her logo smaller?

It does suck that you were not satisfied with your photos, I’m sorry to hear that.

Post # 12
Member
2907 posts
Sugar bee
  • Wedding: July 2011

I’m so sorry you had a bad experience.

 

Luckily, now you know, and also a lot of photographers can work out a deal where if you book them for the wedding, you get a “free” engagement session. So, you have a chance to try again.

 

What area are you in? I know some good photographers in Hawaii, California, and a few on the east coast.

Post # 13
Member
6998 posts
Busy Beekeeper
  • Wedding: February 2011

i dont have much to add except i’m sorry! and when you google her photography page this post comes up 2nd.

Post # 14
Member
994 posts
Busy bee
  • Wedding: September 2011

Soooo… you took a chance and you lost. You didn’t find out what the package entailed. This falls under caveat emptor, if you ask me.

Now, I looked at her work — I’d say it’s definitely amateur though I’ve seen worse with so many shoot & burners flooding the market — but even so, she has her policies in place and you didn’t like them. It’s not up to her to bend. It’s up to you as the buyer to find a professional who fits what you need.

Do you go into the Gap and tell them you want two shirts for the price of one? And expect them to “work with you”… or do you go to buy a Ralph Lauren polo and tell them to remove the logo because you wanted a plain shirt?

I didn’t think so.

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