(Closed) Bad experience with zales.

posted 6 years ago in Rings
Post # 3
3227 posts
Sugar bee

@jamiemichelle:  I’m sorry you are having trouble with your ring but if I were you I would demand a refund and purchase elsewhere! It’s not your problem they kept messing up and put you past the 30 days! 

Post # 5
3943 posts
Honey bee

I’m sorry to hear that. I am having the same issue with Beldens-never again!

Post # 7
1402 posts
Bumble bee
  • Wedding: May 2015

I would definitely recommend going to a local jeweler in the future.  I’ve had nothing but good experiences with them.

Post # 8
3686 posts
Sugar bee
  • Wedding: August 2013

If you’re already having to spend another $2400, I definitely wouldn’t go with Zales again. Their prices are horribly inflated to begin with.

Post # 10
666 posts
Busy bee
  • Wedding: August 2013

When the ring came in so huge they should have reordered it rather than resize.  Rings with certain stone settings just are not made to have dramatic resizing.  The stones pop out!

Good luck with the new ring!  I hate delays for regular goods/services at Christmas.  Once I ordered a livingroom set in early October and it got delayed and got caught up in the Christmas season.  The store flat out told me it was more important to ship to their store the goods they were hoping to sell for Christmas than it was to ship my livingroom set that I had already purchased.  I’m still mad.  I wanted my new furniture for hosting Thanksgiving and I didn’t even get it by Christmas!

Post # 12
58 posts
Worker bee
  • Wedding: June 2002

Call every Zales in your area and ask if they have an inhouse jeweler there. I know one of the Zales in our town has a jeweler on site every day.

Post # 13
1427 posts
Bumble bee
  • Wedding: November 1999

You can file with BBB if you want!

Post # 14
346 posts
Helper bee
  • Wedding: May 2014

Ahh!!! i almost got that exact ring you purchased.  I have to admit its absolutely friggin gorgeous!  Fiance had put a down payment and everything on it but i was clueless and we stopped in at a local jewelry store and i absolutely fell in love with a ring/stone there and i’m happy i did.  I got a bigger center stone with great quality vs zales and it ended up being the same price.  After we had gotten engaged i found out that Fiance went back to zales and they told him the center stone at best was a SI2 most of the are I1s … my center stone is a vvs1.  I do hear good thing about zales from other people who bought jewelry from them.  I’m surprised  they didnt have this ring in stock for you?? Our zales gave my Fiance the ring right from the counter and then after we got engaged we could bring it back in and they would size it in store within 2 hours.  Maybe it’s just our area.

Post # 15
11167 posts
Sugar Beekeeper

@jamiemichelle:  That is why you go with wholesale or local jewelers and get insurance. Proper insurance would cover damage, theft, loss etc for any ring from any jeweler. This way you get higher quality at a reasonable price and the protection you are looking for.

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