Post # 1
i’m a bridesmaid in my friend’s upcoming wedding. we ordered these beautiful jim hjelm dresses from a bridal salon in brooklyn. they arrived late and when they arrived…the stitching and quality is terrible~! the mother of the bride called the bridal salon and they said they can’t do anything about it and that it’s something we need to take up with the manufacturer. we paid $200 each for these dresses and some of the seams aren’t even fully sewn??! and some of the inside seams aren’t even finished~! right now it’s too late to argue with them (wedding is in a week~!) and we’re getting them altered/tailored elsewhere..but does anyone have any idea what we should do? we took tons of pictures of all the problems already.
Post # 3
So sorry to hear about your problem…and it’s a major one at that. Any reputable retailer of a brand like Jim Hjelm should handle problems with more grace than that! Which store was it that you went to? I will be sure to avoid it.
I suggest that if you are not able to communicate with the store itself, take it directly to the manufacturer’s corporate office. They need to know that a retailer of their products is not fulfilling their end of the responsibility. Definitely take it up with the corporate offices and don’t hesitate to ask for compensation. Generally big companies are very concerned with the reputation of their products so it doesn’t hurt to suggest compensation and you’ve got the pics to prove what an awful dress the Brooklyn store delivered. Good luck!
Post # 4
i’m pretty sure it was this shop
Valentina Bridal Salon Incorporated
7605 New Utrecht Ave
Brooklyn, NY 11214
thing is that everyone at the shop was soo nice. the lady that helped us pick the bridesmaid dresses was super nice. the owner and designer of the store happened to be there that day and we chatted with him and he was really nice too. i’m not sure who the bride’s mom talked to when she called about the problem, but i guess whoever that was, they weren’t that nice.
the bride’s sister (and moh) started looking online and the jim hjelm website and there’s like a whole section of being careful of fradulent jim hjelm dresses. is it possible that could’ve happened?? we’re not sure what happened and i wish we could fight or do something now but since the wedding is so soon we can’t even do anything right now but pay to go get it fixed ourselves.
thanks for your suggestion missbluebear..i’ll pass the info along to the bride..
Post # 5
note..i just looked online and that bridal salon IS an authorized jim hjelm retailer..
Post # 6
Since they are an authorized retailer, definitely take it up with the corporate offices of Jim Hjelm. I know it may be hard to do if the store associates were nice, but the bottom line is, more money was spent to "fix" the dress than was necessary and if the stroe is not willing to acknowledge that, then you must take it one step higher. This is one example of when I think it’s justified to turn into a bridezilla! Afterall, everything costs money and to have to spend more than was expected to "fix" something that shouldn’t have been broken in the first place is not justifiable! If nothing else, Jim Hjelm should be responsible for the cost to "fix" the dresses and if they don’t own up to the responsiblilty, definitely file a complaint on the BBB website about the store. While it’s important to remain objective and professional about the matter, it’s even more important to protect your own interests first!
Sorry to be so long winded, but I am very passionate about things such as this because it angers me when businesses think it’s OK to take advantage of consumers simply because they don’t think the consumers will escalate the matter and they can carry on as they were.
I wish the bride to be a very happy wedding and in the bigger scope of things this may seem minimal, so let her have her big day, celebrate the beginning of their new life together, go on their honeymoon, and then come back refreshed to fight this battle! I truly hope she pursues the matter and doesn’t let it slide under the rug because another bride may encounter the same and the business needs to know it’s not OK to treat customers that way!
Post # 7
- Wedding: June 2008 - Winery in the Gold Country
I would also take one of your dresses in to the salon and see if you cant compare it to the exact sample dress you guys originally tried…the sample should be a little "worn" obviously but well made clothes (and i would expect a 200 dress to be well made) should be able to stand the test of time despite many try ons. If you can take "comparison" pictures of how the quality of stitching of your new dresses compared to the old dresses it will really solidify your case. I bet the salon wont be comfortable with you outright doing that, so you might have to do a little "covert operation" in the dressing room, but really, pictures will REALLY solidify your case. GOOD LUCK! I ordered a Jim Hjelm wedding dress and hearing this story really pains me 🙁 I hope this problem gets resolved for you and keep us posted!