(Closed) Bad reviews of a venue – what do you make of it?

posted 5 years ago in Venue
Post # 4
Member
2299 posts
Buzzing bee
  • Wedding: June 2015

i worked in hospitality for a few years (in hotels) and the fact that people write about bad experiences more than good ones is common knowledge. it’s because when you go away for the weekend you expect to have a positive experience – so when you do, you don’t dish out praise. but when you don’t – you want to voice your displeasure.

if events are their strong suit – great! you’re having an event πŸ™‚ i wouldn’t worry tooo much about what someone passing through for a night said in 2008. that said, check the dates and the specfics. did they find management rude or inefficent? if so, do they still have that management? or was the guest simply upset that the tea wasn’t hot enough?

bottom line: if it’s a venue that you can see hosting your wedding, all inclusive with costs that you can afford, i’d be careful not to let it get away on account of a few poor reviews.

πŸ™‚

Post # 5
Member
955 posts
Busy bee
  • Wedding: November 1999

Sorry, I was going to respond to your thread, but then I got a bit peckish and wandered away from my laptop…

 

I always take reviews with a grain of salt.  Especially since these are strangers who are leaving bad (and good) thoughts about a place or thing.  Some people are very picky, some people have preconceived notions on how things work, and some people are just straight crazy.

 

As far as the reviews go, are they random bad reviews about specifics?  Or is there general consensus about a particular area that may be an issue for you and your wedding?  That’s a big one to consider.  If ALL the respondents (for instance) are stating that the food blows and the service is crap, then I guess I would think it a good idea to spend a night there so you can form your own opinion.

 

I got married at a hotel.  I didn’t even think to check reviews on the place, we talked to the coordinator, loved the venue (especially the price and the amenities) and booked it.  I never received one complaint from any of my guests (which I guess is good..)  

 

 

Post # 6
Member
2209 posts
Buzzing bee
  • Wedding: May 2013

for me depends if the bad reviews are all consistent about something…. like the waitstaff was super rude or check in was messed up for 10 different people. however in generally I think that you are right in the case that more people will review bad than good since when its good you don’t care about going online to complain.

 

visit and go with your gut – if there are issues that they mention online be honest with the venue – ie something like online there is a lot of talk that the bar is understaffed and its hard to get drink how can we work so that this doesn’t happen at my event? (or whatever the issue is)

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