Post # 1
My partner and I have found an all inclusive venue which is exactly the style and feel that we wanted for our civil partnership. It’s within budget and I’m bowled over with its English charm 🙂 I’ve always wanted a quaint little English wedding in in the countryside.
I started googling around for testimonials and am left feeling a bit unsure. All the blog pieces I have found from people who have had their weddings or civil partnerships there have been excellent. Everyone said it was a lovely venue. These are all independent blogs too so nothing to do with the venue itself.
The venue also doubles up as a hotel and the reviews from people who have just been passing through were like they were describing a totally different place. There was a few bad ones. Part of me feels that whenever I look at the reviews for hotels anywhere for anything, most of the reviews seem bad as people are angry and go on and review and I kind of feel this happens more often than if someone has a nice stay at a hotel. Off the top of my head, there’s a restaurant that my fiancee and I go to a lot – its our favourite place to eat locally. All the reviews on the website say its really bad, but we have had nothing but top notch service everytime we went. The food is great, reasonably priced and the staff are always friendly. Maybe its because we are quicker to dish out criticism than we are to praise?
I dont know what to think :S
We are going to go see the venue for ourselves later this month but part of its allure for us is that our guests would have somewhere to stay if they wanted. There are other hotels of course near by, but for convieniance, I reckon a large chunks of our party would stay at the hotel.
What do you think of bad reviews? Has anyone ever seen bad reviews for a venue that was otherwise amazing? Is it more important to see what you think when you visit as opposed to what others have written?
Post # 4
i worked in hospitality for a few years (in hotels) and the fact that people write about bad experiences more than good ones is common knowledge. it’s because when you go away for the weekend you expect to have a positive experience – so when you do, you don’t dish out praise. but when you don’t – you want to voice your displeasure.
if events are their strong suit – great! you’re having an event 🙂 i wouldn’t worry tooo much about what someone passing through for a night said in 2008. that said, check the dates and the specfics. did they find management rude or inefficent? if so, do they still have that management? or was the guest simply upset that the tea wasn’t hot enough?
bottom line: if it’s a venue that you can see hosting your wedding, all inclusive with costs that you can afford, i’d be careful not to let it get away on account of a few poor reviews.
Post # 5
Sorry, I was going to respond to your thread, but then I got a bit peckish and wandered away from my laptop…
I always take reviews with a grain of salt. Especially since these are strangers who are leaving bad (and good) thoughts about a place or thing. Some people are very picky, some people have preconceived notions on how things work, and some people are just straight crazy.
As far as the reviews go, are they random bad reviews about specifics? Or is there general consensus about a particular area that may be an issue for you and your wedding? That’s a big one to consider. If ALL the respondents (for instance) are stating that the food blows and the service is crap, then I guess I would think it a good idea to spend a night there so you can form your own opinion.
I got married at a hotel. I didn’t even think to check reviews on the place, we talked to the coordinator, loved the venue (especially the price and the amenities) and booked it. I never received one complaint from any of my guests (which I guess is good..)
Post # 6
for me depends if the bad reviews are all consistent about something…. like the waitstaff was super rude or check in was messed up for 10 different people. however in generally I think that you are right in the case that more people will review bad than good since when its good you don’t care about going online to complain.
visit and go with your gut – if there are issues that they mention online be honest with the venue – ie something like online there is a lot of talk that the bar is understaffed and its hard to get drink how can we work so that this doesn’t happen at my event? (or whatever the issue is)