(Closed) Bad salon experience

posted 4 years ago in Beauty
Post # 16
Member
4697 posts
Honey bee
  • Wedding: November 1999

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lyssag222 :  I’m sorry but if a  professional stylist looses out on their commission because they did a sub par job then its tough cookies and you should do it better next time! 

The OP paid for a professional and had reasonable expectation that the professional would be able to carry out that coloring technique to a professional capacity. She didn’t go to a cheap salon nor did she let a student cut her hair. The treatment received by the salon when she went back was poor. They f*”ked up and then proceeded to blame the customer for their inability to deliever the job they are supposed to. If you can’t highlight hair evenly and up to the roots without bleeding occurring then go back to school and learn how to or find a new job….

OP…I’d give them a bad review if I were you. Mistakes happen and everyone can have an off day but the manner in which they treated you when you asked for a fix was poor. That is not a mistake one can forgive…. 

Post # 17
Member
590 posts
Busy bee
  • Wedding: March 2017 - Nepal

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lhensarling : You are right to be angry and shouldn’t  have paid that much for crappy work.

Post # 18
Member
590 posts
Busy bee
  • Wedding: March 2017 - Nepal

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lyssag222 :  Absolutely not to everything you said! The work she received did not merit the compensation for what a skilled stylist would charge. This is why salons have assisting and education programs.The salon is responsible for ensuring their stylists are capable of executing the service they are charging for. If they are still learning, they need oversight and the client should be informed of their skill level prior to service. As far as not being able to get the  color or highlight to the root being normal, that is straight bs. I was a hairstylist and have many stylist friends who would agree that everything you said is inaccurate and not the industry standard.

Post # 20
Member
459 posts
Helper bee
  • Wedding: July 2017

I went and took pics of my highlights bc I was curious, these are a week old. Looks like a different technique but mine are definitely much closer to the root. Slightly more pricey than yours but she’s the top colorist in the salon and I’m in a high cost area – I definitely think you got ripped off and that’s awful that they made you feel bad!

Post # 22
Member
590 posts
Busy bee
  • Wedding: March 2017 - Nepal

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lhensarling :  Honestly it isn’t that bad, but you didn’t get what you paid for. I’m sure you are disappointed in saving your money for something only to receive poor quality work. I have had many of those hair experiences and I wouldn’t do anything drastic to cover it up. I would take the time to find a stylist that you really like their work. Many stylist now use instagram to promote their work and it’s a great way to find someone. Also if you see someone and you really like their hair, ask who they go to. As for cost, a good stylist is expensive. I know I pay more than I would want to but my stylist is amazing and my hair always looks good from the time I leave the salon until my next appointment. I also do balayage so root growth isn’t a factor. I never go through the “my hair looks like crap and I need it done asap” phase. This to me is where the extra cost is worth it. I literally don’t think about my haircut or color until I get the appointment reminder. 

Post # 23
Member
4242 posts
Honey bee
  • Wedding: August 2015

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lyssag222 :  Ummmmm…no.  It would be like if as a teacher I made a mistake in the classroom — say, I said something to a student that wasn’t appropriate — I would literally lose my job.  It is the expectation of my career.  Just like if a hairstylist makes a drastic mistake, they should be expected to fix it.  I’ve only had my hair professionally dyed 3 times, but every time, my stylist got right up to the roots and did a fabulous job.  I did not go to a fancy salon; I went to Fantastic Sam’s, and I loved the result every time.  Every. Time.

I remember once my stylist was fairly young, and she was not quite sure on something so she asked the more experienced stylist who was at the chair next to her.  It turned out great and I was very happy with the results.  I’m not a beauty guru or anything and I can tell that the OP’s hair isn’t very good quality.  If you make a mistake, you have to fix it.  Is it costly?  Yes.  However as a stylist who is trained to be a stylist, that should be the expectation.

Post # 24
Member
225 posts
Helper bee
  • Wedding: December 1969

I’m in a similar situation. In all else fails, sometimes you can do a charge back with your credit card to get the money back because they did not provide the service you paid for, especially if you have written proof of the transactions.

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