(Closed) Bad Service = No Money

posted 7 years ago in Full Figured
Post # 3
Member
296 posts
Helper bee
  • Wedding: June 2011

I have ran into some rude SALES PEOPLE/OWNERS of Bridal Salons! Not in that case, but I did go to a shop one morning I had off unexpectedly, it was a weekday, so I decided to go shopping first thing. I walk into a salon during business hours and the OWNER said that she was busy and for me to come back, I then asked If she was booked for the day? She said no, I don’t have my first appointment coming in for another hour….. hmm weird. I then said do you mind if I just look to see what dresses you have before I set an appointment then? I may not want to try on anything here. She then was like Sure and walked out of the room. I noticed she did have ONE dress that I would like to try on, when she came back she was like YOU CAN TRY ON LIKE 2 Dresses but thats It. I tried on the one that I wanted and choose another, the minute I put the other on I had said something like I am not sure if I like a certain part of the dress, she goes OK well get it off! I was stunned, most sales people in that case would have said, well we can alter that! She actually carried a dress that I was going to order, but I REFUSED to give her business and went elsewhere! I have told everyone about my service there, and being one of the only Bridal shops in the area, you would think they would take care of the local people that come in.

Sorry that happened to you. I am in the customer service industry and I hate that some people just don’t understand the concept.

Post # 4
Member
10288 posts
Sugar Beekeeper
  • Wedding: October 2011

I had a pretty terrible experience but it wasn’t for my wedding, it was for prom. My mom and I walked into a local bridal salon and were greeted right away. When we told the sales clerk that we were here to look at prom dresses she looked me up and down, gave a little chuckle and said “I don’t think so”. My mother FLIPPED out. I ended up having to buy a bridesmaid dress for my friends wedding there and I was not happy. I didn’t have much of a choice though so I sucked it up and gave them my business. I actually have an appt there this weekend to try on a few more dresses before I make my final decision. Even if I find something I love, I’ll order it through a different shop since I refuse to give them anymore of my business.

Post # 5
Member
4 posts
Wannabee
  • Wedding: March 2011

people are so rude i to am 23 and curvy and getting married next year i am yet to experience any issues with service people but i have not been to many places so far as i have the dress i want found it online and went to my fav bridal shop tryed one on that was simlar and loved it 🙂 but if i was to experience this i would never go back and i would tell everyone.

Post # 6
Member
188 posts
Blushing bee
  • Wedding: April 2012

That’s terrible! You should def write that up under vendor reviews… I actually had a pretty terrible experience today. I was driving by a store, which had various dresses in the window including wedding dresses so I decided to go in. The woman asked me if I am really interested in buying since I will have to take the dress with me because she is closing down the shop in a few months. Hoping to score a great deal, I told her yes. I was given a few wedding dresses by Maggie Sottero to try on, which I think were the more expensive dresses in the shop. Most of the dresses were size 14 and the woman was saying that they are just a bit big and just need slight alterations (i am an 8). Then she brought me a size 4 dress, which was absolutely stunning but obviously too small. The woman and her assistant kept on saying that its my size and it is perfect over and over. However, she refused to lace up the corset saying that they don’t do it for anyone since it takes too long to unlace it. The dress was sooo tight in the back that the fabric was all bunched up and uneven yet they kept on saying, “its the perfect size”, “its just your size”. LOL. The best part is that she actually wanted 1,200 for this sample that did not fit me and with the beading that was falling off. Then they tried threatening me that another bride is coming for it tomorrow. I will never buy anything from there!!!!  Maybe you can call up the shop and ask for the manager so you can report this woman. If you don’t feel like it is being handled properly, you should then write it up on vendor reviews about your experience. Brides already have enough stress and should not have to deal with this kind of treatment.     

   

Post # 7
Member
1636 posts
Bumble bee
  • Wedding: May 2013

I have had a bad experience here in phoenix with AZTECA BRIDAL DO NOT GO THERE… LOL

but other than that, its been good experiences, of course I have only gone to 2.  but what pains me is that us being curvy brides, why does there seem to be such a limited selection of gowns to try on?  I am finding that aggrivating!  anyone else find this bothersome too?

Ronney

 

Post # 8
Member
46331 posts
Honey Beekeeper
  • Wedding: November 1999

@Riot: before you write a vendor review- have you phoned and asked to speak with the owner or manager?

If not, I would do so and give her a chance to make things right. She also needs to hear what her staff are doing.

I sure hope that wasn’t the owner or manager.

Post # 9
Member
1398 posts
Bumble bee
  • Wedding: May 2012

I think you can tell the difference between a salesperson who works on commission and one that is paid by the hour. Commissioned sales people usually work a little harder to make sure you get what you want. Also, some people are born with a knack for sales and customer service and some just aren’t. I’ve been told that I could sell ice to an eskimo. I actually love to help people find exactly what they are looking for and get a lot of satisfaction from making customers happy. Granted, most bridal salons do not have a lot to try on, in the bigger sizes. But most do have at least some larger samples, and have the ability to order larger samples as well. I would always advise to call ahead, and be straight with the person on the phone. And tell them what size you are, the type of dress you are looking for, and IF they say they have something that you could try on, then make an appointment.

By The Way, if anyone wants to go wedding dress shopping in the Quad Cities, let me know. I’d love to tag along. Smile

Post # 10
Member
174 posts
Blushing bee
  • Wedding: April 2011

@Riot:

Yep, I had a similar experience to CDubyahtoCJay’s… there was no one in the bridal shop but me and the owner, who told me I needed to come back with an appointment if I wanted to try anything on (the shop was open, the door was unlocked, I thought I could shop!). I was just looking for accessories, and told her so, and she just waved at the wall of veils and said ‘they’re over there’. Walked away from me and stood across the room staring at me like I was going to steal something. I walked out wondering how the heck she has any customers if she’s behaving that way.

Post # 11
Member
562 posts
Busy bee
  • Wedding: February 2011

I think it all depends on who you get. At House of Brides I think all the sizes on the floor were between 12-16 and they use clips to make them smaller, which is nice. I’m a street size 3 or 4 but had to order a 2 because they run big (something I was surprised by, I thought it was the other way around). I had GREAT service by the lady who helped me, and I went in without an appointment. She was great to talk to, very helpful, forwarded me a sale and wasn’t judgemental about my age. However, the lady who helped me in my fittings seemed to sniff at me because I’m young, and the ladies who did the alterations didn’t speak English. Which is a big problem when they’re trying to show me how to bustle the dress or ask how long I want it. It ended up being hemmed too long, and since they didn’t really show me how to bustle it we spent about twenty minutes figuring it out! So even though I love the shop, I don’t love some parts of it.

But it’s seriously terrible that you were treated so badly! I would complain.

Post # 12
Member
1636 posts
Bumble bee
  • Wedding: May 2013

I think size prejudice is completely acceptable… BUT completely rude!  Its like they expect us to just sty home in our bubble and never leave because God forbid we want to look good.

I love Torrid, Lane Bryant, Avenue, Fashion Bug, and other shops that recognize that just because we are bigger doesn’t mean we have to settle for looking frumpy. 

Now if the bridal world would just catch on.

Fortunately, I am lucky.  I found a shop here in Phoenix that specializes in Curvy brides (Strut). But I only found it after A TON of research, it didn’t even really show up on my google maps or anything:(  which was suprising. 

I really am sorry that happend to you, and to me, and to all the other curvy girls out there! its a shame, and I do not understand it.

 

Post # 13
Member
921 posts
Busy bee
  • Wedding: September 2011

@Ronneykay: ive heard azteka (sp) is pretty bad. i live in phoenix too and luckly i found my dress on craigslist.

Post # 14
Member
1636 posts
Bumble bee
  • Wedding: May 2013

@cr6zy: where in PHX are you?  i’m right by papago park.  We originally married there, and are having a vow renewal for our 20th wedding anniversary in 2 years:)  yay for phoenix Bees!

Post # 15
Member
1636 posts
Bumble bee
  • Wedding: May 2013

oh and yes, Azteca is AWEFUL!!! TERRIBLE!!!! HORRIFIC!!! HORRIBLE!!!! I cannot believe they are still in business with the way they treat people.  I couldn’t believe the experience I had (its on yelp if you care to check it out…  un friggin believable! seriously

Post # 16
Member
121 posts
Blushing bee
  • Wedding: August 2011

I am so sorry for those of you who had bad service. I was very lucky when I went dress shopping. My wedding consultant was a wonderful young woman, she was a thin woman herself but she was never once judgemental. I would have gave the worst cussing of my life if I had been treated that way. I honestly think it would have teken everything in me not b***h slap her. Again I am very sorry for yalls bad expierences.

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