Bad workmanship from James Allen?

posted 4 months ago in Rings
Post # 3
Member
5730 posts
Bee Keeper

I’ve found that nearly every well-known vendor has times when their work is less than stellar. I know it’s a pain to have to send the ring back, but that’s what I’d do. I’d also ask them to send you photos after they complete the work, before they ship it out, to make sure it’s up to your specifications. 

I have a James Allen ring and the prongs never catch anything, and you definitely don’t want that to happen, you can lose the stone that way. 

Post # 4
Member
44 posts
Newbee
  • Wedding: July 2021

ring2

my ring is also from JA with very fine claw prongs and I have never had any lifting in the 14 months I had it. I agree with @sunburn….I would send it back and get them to fix it up. 

Post # 7
Member
5730 posts
Bee Keeper

View original reply
@Cherub23:  good prongs should not be catching on things. Don’t listen to people who say it’s not a problem. It is. Each time it happens, the prong loosens. There are ways of making sure that prongs don’t catch clothing, but it generally requires a finer touch. Your ring is beautiful and I’m sure it was expensive. Dont give them the choice of sending you photos of the finished product, tell them that this is what they’re going to do. They don’t get to consent. You’re paying them, they’re not doing you a favor, remember that. And tell them you dont want the prongs to be catching on clothing. They can test this themselves, and you expect them to do so. Be very clear and precise about what you want, and always, always, be polite. 

I should give a class on getting people to do what you want lol. After all these years I’ve gotten pretty good at it. I’ve posted my JA ring here quite a bit lately, it’s just a simple platinum solitaire, with a True Hearts diamond. Is your diamond a lab diamond or mined? I’m always interested in hearing about what people are buying now!

Post # 8
Member
44 posts
Newbee
  • Wedding: July 2021

View original reply
@Cherub23:  Wow your ring is a show stopper! Love that pic especially paired with your wedding band. Can’t wait for you to have it all fixed up so you don’t have to worry about the security!

Post # 11
Member
5730 posts
Bee Keeper

View original reply
@Cherub23:  if you want, you can plug the angles of both diamonds in to the HCA calculator. That will give you some idea of which one is preferable in terms of light performance. Never just take an “expert’s” word for it. If you want more info on HCA let me know. 

I was more like you when I was young. But I toughened up in my 30s and now I’m like a dried up piece of shoeleather (metaphorically speaking lol)

Post # 12
Member
131 posts
Blushing bee
  • Wedding: August 2019 - Arlington, Virginia

I had a quality issue with James Allen; the setting was weirdly high, the prongs were really not secure/not flush against the stone, and the gold itself on part of the ring wasn’t smooth or professional looking but bumpy. Given the quality issues, I didn’t want my stone reset in that setting. After some negotiation (and me sending a number of photos that showed the issues to their customer care team) they did make it right, and I got a full refund. You should certainly get this fixed…they should work with you to make it happen. 

Here’s a picture of the prongs I was dealing with:

 

Good luck, bee!

Post # 14
Member
131 posts
Blushing bee
  • Wedding: August 2019 - Arlington, Virginia

View original reply
@Cherub23:  Oh, I sent it back and they refunded me and returned my stone. I had the option of getting it fixed, but I felt like the setting was just too flimsy for the size stone I had, and with the quality issues in terms of the bumpy gold I didn’t see how they could fix it without it being recast.

Leave a comment


Find Amazing Vendors