Post # 1
I’ve been looking for reasonably priced wedding gowns and was looking at the David’s Bridal website. I found a dress I was very interested in and contacted their 800 number for making appointments. The first person I talked to REFUSED to make an appointment for me until I knew which location the dress I wanted was at… She then said she couldn’t help me find the dress and that I’d have to do it myself…
So I start calling DB’s in my area trying to hunt down my dress and I talk to a woman from a location about a half hour from my town (the closest DB). She asks me for the style number of my dress and then puts me on hold for 25 minutes… She comes back stating that they have the dress in a size 2 that is white and black. I told her I was looking for a size 4-6 and that I wasn’t even aware it came in different colors because on their website it is listed with only one color option. She asked me what color was listed online and i said “uh…. White and tan?”, she said tan wasnt a color option and asked if i meant “champagne”….. How was supposed to know what the color was called when it wasnt said on the website? It was literally just a little colored square… She talked to me like i was a child. I went on to ask what other colors it came in and she said that there were 24 different color options. I asked if she could list them to me so I could figure out my options and narrow down the search for the both of us. Her response was, word for word “Pink, ivory, white…. I don’t have the time to list them to you or help you” and basically ended the conversation with that.
You would have had to hear the tones they were using with me to understand fully why I was so angry.
The whole experience was so frustrating and these women were so RUDE! It’s their job to help brides find their dress so I don’t understand why I got such an attitude..
Of course I filed a complaint though I doubt it’s going to get me anywhere.
Has anyone else had this type of experience, or anything similar, with DB?
Post # 3
@KaitKitten: Oh hunny, there’s an entire thread about it that I was just reading. I’ll try to find it. From everything I’ve heard about that place, I won’t even go look on their website! They also give your information away when you purchase something or sign up on their website. My SO signed up on the website & not 2 days later had an email “congratulating” her on winning a mary kay spa day as a result of being a david’s bridal bride. Ugh I would wear jeans to my wedding before I’d shop there lol
Post # 4
GUIDELINES FOR DO'S AND DON'TS OF A DAVID'S BRIDAL APPOINTMENT
Not really the same type of thing but if you read through the comments, you’ll be amazed at everything the bees have to say!
Post # 5
@KaitKitten: I think you are being a bit extreme here.
Of course the woman scheduling an appointment for you couldn’t schedule you an appointment until she knew what store you wanted to go to. That just makes sense. Each store has their own appointments and their own staff so not knowing which store you wanted means she can’t book it. Also, she was probably using a computer program that wouldn’t let her schedule anything that wasn’t assigned to a specific store. And since she was likely in a call center and not at the specific store, then there was no way she could help you find the dress. If they transferred you to the store, then also, not much way that person could promise they would be scheduled for that time and would be assigned to help you find the dress.
I don’t understand though, if you had found the specific dress, then why were you tracking it down rather than ordering it? It seems like it would have been much better practice to visit the local store, ask them to pull the specific dress you were interested in when booking the appointment, and then seen the dress in person.
Considering how every DB I have set foot in has been understaffed for the number of customers in it, it makes sense that she wouldn’t have been able to walk through all of the specific options for the dress with you on the phone. The call center has people dedicated to answering phones, but in a store the staff has to also greet and attend to customers and clean up and stock the floor.
So their apparent rudeness aside, no, your experience is not typical, nor was the route you took contacting them.
Post # 6
I’ve only had good experiences with DB so far.
Post # 7
It’s really one of those things where each location is different and the people working in each location can vary. I have heard horror stories about some, and pleasant things about others.
I actually had a wonderful experience at David’s Bridal in Edmonton, Alberta, Canada. I actually bought a dress there but after my dream dress showed up at a price I could afford, I cancelled the order. They gave me a full refund (I guess Canadian laws for returns are different than America).
But I am sorry to hear that the location you were working with sucked so much. Definitely try a different company. If the corporation can’t be bothered to maintain high standards in all of their locations, you should not support them! Go somewhere where they treat you with respect.
Post # 8
@LittleCricket: I dont’ understand why 24 colors have to be read over the phone iehter. That expectation seems impractical–you’ve got to try on the dress to see if it is even a viable candidate. And THEN, if you (the generic you) like it, order it and then debate the 24 colors. (24 colors?)
Post # 9
I had such a terrible experience with DB, I don’t even like to talk about it anymore. My experience included:
– Being told in a not nice tone they “don’t encourage bringing more than one other person on appointments.” because I had no chairs for my three friends, all while a party of 7 was taking up said chairs.
– Having a consultant who didn’t offer any accessories, veils, etc when I tried on dresses
– Said consultant wandered off several time, leaving me in dresses I didn’t like for a very long time
– I didn’t like the dresses I was put in because she wasn’t listening to my requests
– Maid/Matron of Honor had to accessorize me because consultant wasn’t going to, and then consultant made a comment about how some bridesmaids like to live vicariously through the bride. I informed her my Maid/Matron of Honor is married and knows what my appintment experience should be like
– consultant never took rejected dresses out of the room, causing a very tiny, static filled room
Needless to say I filled out their survey and got a call from the manager very quickly. I know it differs store to store, but you’d have to pry the money out of my hands to ever purchase from there.
Post # 10
Ugh…don’t even remind me about DB….there’s only one DB in the entire New Orleans metro area so imagine how crazy it always is. I went there to look at wedding dresses and was just completly turned off by how unprofessional the associates were. I went with a smaller bridal shop…”Pearls Place” and the experience was great!
Post # 11
Yikes! I haven’t had to go for a wedding dress yet but I have gone there quite a few times for other formal dresses and have NEVER had horrible or even semi-bad expereiences there. Maybe it was the particular store because I went to the same place everytime. I think maybe just that because you called the 1-800 number is what happened. On their website, if you however over the little icon or colour square, the name of the colour will pop up. I hope they start acting nicer towards you.
Post # 12
I REFUSE to step foot into another DB again!! i agree with you that they are the rudest people around!!!
I went there just to get my toes wet with trying on gowns, well they made me HATE dress shopping. My “consultant” double booked appts. was never with me, my mom and i picked gown out, mom put me in them, mom hung them back up.
I decided to use them for Bridesmaid or Best Man dresses b/c of price… well i went with all my girls and we found a style, the consultant said she would put all their sizes and stlye number in my account. When i went with my Maid/Matron of Honor they had NOTHING in my account. so i started to get really pissed. so Maid/Matron of Honor and I find the dress but i had to let the rest of my Bridesmaid or Best Man know that they needed to go get resized unless they remembered the size…. well when i was with Maid/Matron of Honor i made sure the MANAGER put all the info into my account. I specifically asked if it mattered that girls were shopping at different locations, and she said NOPE, we have access to the whole database- no mater what location. okay great…. Few hours later a Bridesmaid or Best Man calls me and tells me not to freak out but she was at DB and they had no record of what dress or color!! i was sooo livid!!!
out of my 5 BMS all but 2 had problems there..
OH!!! and i had to pick up my Bridesmaid or Best Man dress and i walk in, and everyone is standing around talking to each other… completely ignoring me, and i hear the on lady get off the phone and was like “YOU HAVE GOT TO BE KIDDING ME, THIS LADY JUST CALLED TO ASK IF THE DRESS NEEDS TO BE KEPT IN A SPECIAL TEMP…”
she was making fun of this bride RIGHT IN FRONT OF ME!!!
I HATE HATE HATE that place…
Post # 13
Dont go David Bridal. ever since i went there, i received a call from Moores or whatever called, mens dress store, every single day!! and I dont know how they got the info, but they always congrate on my wedding on wrong date. My wedding is Nov 1st, and they always alwasy left mesasage “so I know you are wedding is August 25th and we would like to help you…blah blah blah” like hello? how they could mix up November and August? so not only David’s bridal giving away personal info but also they cannot organize/read customer profile? I am so happy that i didnt find the perfect dress there.
Post # 14
I wouldn’t read out a list of 24 colours on the phone. That`s pretty demanding of you to even ask her to do that. I was with you until I got to that part but now I have to assume you’re one of ‘those’ customers.
Post # 15
I went to the David’s Bridal in our town several times, and I’ve had nothing but wonderful experiences. I think every chain store is going to have its share of good and bad customer service stories, and it’s important to hear the good ones along with the bad. But, don’t punish a whole chain just because of one bad experience.
One of my first visits was to get an idea of colours for my bridesmaid dresses. I had an amazing consultant who was super helpful in picking many different dress styles in the colour I chose. Then, she spent the extra time to help me look for a dress – even though they were busy and I hadn’t booked an appointment for that. I gave her an idea of what I wanted to try on, and she just went with it and pulled several amazing dresses.
When I went back to purchase my dress, I had a different consultant who had me try on some different accessories, and she went with my “try on random dresses just because I’ll never have an excuse to try them on again”. At the end of my appointment the original consultant I had came over to say hi and congratulate me on choosing my dress. (even though she was obviously busy).
As for reading 24 colours over the phone… if someone had told me over the phone my bridesmaid dresses came in “Regency” or “Lapis” I’d have had no idea that those were both purples. Maybe I’m weird, but I wouldn’t want a list of colours, I’d want to see the colours in person.
Post # 16
I completely think the customer service you got was poor. I really hate the argument “you get what you pay for”… since when is several hundred dollars cheap?!! I go buy a Coach bag for a few hundred and receive impeccable service. There are plenty of bags out there that cost MUCH more but that doesn’t mean Coach doesn’t give a crap about their clients.
The woman’s JOB is to get her the info she needs – it’s B.S. she couldn’t locate the dress or list colors. That’s what you’re there for people.