(Closed) Bakery Disappointment

posted 6 years ago in Food
Post # 31
Member
602 posts
Busy bee
  • Wedding: September 2014

I’ve toyed with the idea of opening a bakery after doing cakes for family and friends, and this is exactly why I won’t.  Dealing with negative reviews from warped perspectives is not appealing. 

Post # 32
Member
4697 posts
Honey bee
  • Wedding: September 2014

View original reply
Arae83:  LOL don’t let a few delusional apples ruin your plans! You could always be the business owner who calls out reviewers who spew venom for no good reason.

Post # 33
Member
1403 posts
Bumble bee
  • Wedding: September 2014

They asked from the outset the number of people, so clearly they weren’t trying to mislead you.  They simply did not anticipate that anyone would be so rude as to have 100 guests and only be ordering cake and cupcakes for a handful of them.  I don’t think the problem is with the bakery.

Post # 34
Member
770 posts
Busy bee
  • Wedding: February 2015

Off subject from your first post: just out of curiosity, how do you plan on specifying “no cake allowed” for the rest of your wedding guests? Do you write that on the invitation? Do you put table signs out? Will you make an announcement when you’re ready to cut the cake? Like a PP said, will there be wristbands or sharpie X’s on people’s hands? A cake bouncer, even? I’m sure if you really wanted to, you could find an affordable bakery to make you enough cake/cupcakes to serve all of your guests within a fixed budget.

Post # 35
Member
7546 posts
Bumble Beekeeper
  • Wedding: October 2014

View original reply
randellleah:  There is a big difference between saying “these small orders are not worth our time to fill” and “these are a waste of time.” Neither one is the answer you want to hear, apparently, but there is absolutely nothing wrong with a business person saying “we do not sell X because we do not make money on it.”  It’s not bad customer service just because you don’t like it. You need to get over it. You found another bakery that is happy to take your money, so let them. Move on.

Shocking statement though:  

Everyone else will be receiving the desert table and that is that. I do not care who does and does not like it. They are not paying for my reception.

This attitude never fails to amaze me. The guests are the whole point of a reception. They are not props or adoring fans who just want to bask in your amazing glory. They are your friends and family, and you’re supposed to give two shits about them being happy. If you have so little regard for your guests, then don’t invite them, and go elope instead.

Post # 36
Member
1848 posts
Buzzing bee
  • Wedding: April 2015

“Secondly, yes I am only serving my wedding cake to my husband, myself, the bridal party and parents. Everyone else will be receiving the desert table and that is that. I do not care who does and does not like it. They are not paying for my reception.”

Yikes. You’re a peach!

A guest takes the time to witness your special occasion, will (probably) give you a generous gift, and will take the proper measures to ensure they are there for you.

Vendors are there to provide a service, but also have their own policies and procedures. If you are to deal with them, you are to adhere to their policies and their procedures, not the other way around. This is why I dislike the wedding industry – we are made to feel like we can demand anything we want and we must receive it, or else it’s someone else’s fault. If you don’t like the way they handle things, great! You didn’t sign a contract, so you’re not obligated to deal with them ever again.

That way of thinking (“Nobody else is paying for my reception”) came off as so bitchy. Plenty of people pay for their own receptions (myself included) and do not serve certain parties certain foods and not others. Your reception is for your guests, and guests should be treated equally at the reception.

Post # 37
Member
1848 posts
Buzzing bee
  • Wedding: April 2015

View original reply
Arae83:  Please run your own business. The few rude people who may write something crazy pants will be drowned out by the sounds of people enjoying your cakes and sweets. 🙂

 

Post # 38
Member
1565 posts
Bumble bee
  • Wedding: May 2016

I understand your frustration but don’t think they treated you badly at all. It seems like their objection was to delivering your small, comparitively inexpensive order. As a PP pointed out, if they have to pass on an $800 cake order so they can instead deliver your $100 one, they’re losing out on a bunch of money. It’s the same frustration I felt when I contacted venue after venue, only to discover that I don’t meet their necessary guest minimum. On the one hand it’s annoying that I have to scrape the bottom of the barrel to find a venue willing to accommodate my mid-sized wedding, but on the other hand I understand that if they could rent that same room out for 150 people as opposed to 80 they’ll make a lot more at $100 per head. It’s just business and it’s not in their best interest to accommodate your rather unique situation. 

Post # 39
Member
602 posts
Busy bee
  • Wedding: September 2014

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sealevels:  
View original reply
KC-2722:  Thank you for the encouragment!  I have to have faith that my future customers can see through BS negative reviews. 

Post # 40
Member
1565 posts
Bumble bee
  • Wedding: May 2016

Also, if I went to a wedding and there was cake on display but I wasn’t allowed to have any, I’d be looking for an opportunity to grab a cupcake and run. I’m more of a cake fan than anything else, so I’d be disappointed if I didn’t get any cake. I imagine some of your guests might feel the same way and wonder why they’re being excluded. Please consider upping your cupcake order to include one for everyone at the reception. Depending on how long the reception is, I could happily chow down on a cupcake and the dessert table.

Post # 41
Member
3173 posts
Sugar bee

I had a small wedding – 45 people. The bakery said that it didn’t delivery for such a small cake (two tiers, much larger than yours), so my husband’s uncle went to go pick up the cake. No big deal. 

Post # 42
Member
5940 posts
Bee Keeper
  • Wedding: May 2014

View original reply
randellleah:  I had a very small wedding (15 people) and they wouldn’t deliver the cake either. And actually I think it was at least a 10″ cake. I mean, I know it’s small, but I thought I could pay a delivery fee. Could you pick it up or have a trusted friend do that? We actually did ourselves. Lol!!

Post # 43
Member
107 posts
Blushing bee

 

I still don’t understand what you’re even upset about. The woman told you that they don’t normally do wedding orders that small – I’m sure that’s correct. She told you that you could come in for a consultation, but they wouldn’t be able to give you delivery – that seems perfectly normal.

You said later that you were fine with having to pick up the cake.

So, what the hell are you upset about again?

Post # 44
Member
431 posts
Helper bee
  • Wedding: May 2016 - Winery

It’s posts like this that make me glad I’m a mellow bride … and am conscientious enough to serve everyone who takes the time out of their day to attend my wedding the same thing as everyone else. 

Post # 45
Member
9801 posts
Buzzing Beekeeper
  • Wedding: September 2013

I don’t see anything wrong with what the bakery said.

As a guest I’d be kind of sad if 30 other people got cake but I didn’t   I love cake.  What else is on the dessert table?

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