(Closed) Bakery double booked My Date HELP

posted 8 years ago in Food
Post # 3
Member
2681 posts
Sugar bee

Wow I am so sorry to hear this!  I cant believe she would have the nerve to say the other wedding is more important because the cake is $200 more (or the same cost now).  I would wait to hear what her solution is and if its not in your favor, you should remind her of the business you sent her along with being a repeat client.  Did she say if the other person booked before or after you?  If you contracted first I would demand that she stuck with the contract terms.  If she cant offer you that, Id look into another bakery.  I hope everything works out!

Post # 4
Member
818 posts
Busy bee
  • Wedding: December 2009

Wow! I’m sorry that your baker is being so unprofessional! It’s not your fault and she needs to deal with it. If that means renting another van to use, so be it. Have you told her that you only have access to the venue starting at a specific time?

Good luck!

Post # 5
Member
24 posts
Newbee
  • Wedding: June 2010

Well, this stinks!  In my opinion, you wedding would be the more important one (reguardless of the cost) as you send her business.  So if she want’s to go down That road, reminder her that while the cost of this particualar day is 800$, she should keep in mind the future business she will LOSE because you will no longer be recomending her to clients. 

 

That should get her straigtened out in a hurry 😉

Post # 6
Member
2289 posts
Buzzing bee
  • Wedding: November 2010

Wow. Um….no. Just wow no. Any chance that you can find another baker? My thinking on this is that since she’s so willing to take someone else’s business over yours then she should give you back your money and you’ll go elsewhere. This should NEVER have become your problem, and it is now. If it’s not possible to find another baker, then be as sweet as possible and perhaps offer to help pay for the rental of a van.
Don’t send any more business her way, and once your wedding is over make sure that you let other brides know about her.

Post # 9
Member
2186 posts
Buzzing bee
  • Wedding: September 2010

seriously -if you can find a new baker. thats insanity. she should never ever make it your problem – shes the one who double booked – its her problem to find out how to deliver them both, if she couldnt do it she shouldnt have taken the other job. either she figure it out, or get your $$ back and find a new baker while you still have time…

Post # 10
Member
2695 posts
Sugar bee
  • Wedding: February 2008

I would go with another baker.  This should not be your problem!! 

Post # 11
Member
2289 posts
Buzzing bee
  • Wedding: November 2010

@ vintage: That’s what really stuck with me, too. I’m also a laid back person, but to tell someone – someone that you’ve done business with for years (which is insult to injury in my opinion) – that someone is paying more and therefore is more important is just plain old mean. She is taking advantage of your good regard, which is not only the height of unprofessionalism but also very hurtful.  

Post # 12
Member
191 posts
Blushing bee

Honestly, I would try and go to another if that’s an option. There is no reason why you should have to bend over backward to find a cool place to store the cake or to find someone to assemble it for you…. Isn’t that part of what you’re paying for?!?!?! It’s terrible that she made that comment… especially because you are a repeat customer! IMO, she doesn’t deserve any more business from you!!!

Hope it all works out, with whatever you choose to do!

Post # 14
Member
2289 posts
Buzzing bee
  • Wedding: November 2010

@vintage: Don’t forget to call the other bakery! Then let her know that you’ve solved the problem, X is going to take care of the cakes so now she doesn’t have to worry about the logistics. What does the rest of your family think about all this?

Post # 15
Member
2681 posts
Sugar bee

Id call her and ask her which event contracted first.  Its her error and her responsibilty to fix it, which would be doing the wedding that contracted first OR renting a van and staffing someone to go set up the cake at one of the venues while she does the other.  I get it, people make mistakes and it was obviously a mistake she double booked, but it needs to be corrected.

If she cant do this for you Im sure she will lose alot of business and you should look for another bakery that is more professional.

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