- 8 years ago
- Wedding: September 2012
Somebody recommended ButterflyXc for affordable dresses etc….
Here was my experience with this company
WARNING ABOUT THIS COMPANY: They are NOT equipped to handle gift exchanges or returns!!!!! DO NOT PURCHASE their merchandise AS A GIFT!
Positive: Beautiful dresses, especially for the price. Though, I should note that my daughters dress tore at the waist after 2 hours of wear ;o|, but she is five and wiggly so I wouldn’t rule out blaming her.
* They don’t return phone calls. I left around 4 messages on their machine and no one returned my calls. They will answer e-mails.
* They mailed me the wrong size. The order was correct, they just shipped the wrong one. No big deal if they can handle an exchange.
* They couldn’t handle a simple exchange. They mailed me the wrong size two weeks before my daughter was to attend the wedding. The problem was that someone sent all my daughters butterflyxc dresses as a gift. I should not have had to pay anything. I contacted butterflyxc and they stated in the e-mail instructions on how to mail it back and that I was to place a new order online for the same dress w/ the correct size. After they receive the wrong dress, they would refund ME the money for the dress and the amount to ship it back. He never reimbursed me like he said. He claims he reimbursed the gift giver, though that was not our agreement. Furthermore, the original gift giver did not have to pay the additional shipping nor did they make a mistake on their order. Either way, I ended up paying $30 in shipping and $30 for a dress – total of 60$ that he agreed to reimburse me and did not. He refused to correct the matter.
I am sure if you are buying these for yourself on your credit card that it is not a big deal. BUT, if you are buying these on your credit card as a gift for someone else, I would not trust them to mail you the correct item or to handle an exchange in the event the company makes a mistake.