(Closed) Bees, please help! I need your advice…

posted 7 years ago in Photos/Videos
Post # 3
Member
3166 posts
Sugar bee
  • Wedding: October 2011

i’m so sorry – i really hope that they are able to recover your images, but it doesn’t sound likely. to answer you question, yes i would demand a partial refund. that’s completely unprofessional and they should have been up front with you about the missing pictures from the start. (ps you looked beautiful!!)

Post # 4
Member
2854 posts
Sugar bee
  • Wedding: May 2012

This won’t recover your images, but go through your contract carefully and look for conditions. Typically there are clauses to limit the photographer’s liability in that instance, but you might be able to get a partial refund.

Post # 5
Member
108 posts
Blushing bee
  • Wedding: November 2011

You definitely need a refund!  Did you get any of the lead photographer’s pictures?  If not, then they should refund you the price of one photographer. I would almost want to demand a full refund and see what you can get out of them.  I really hope they recover those pictures for you! You should also write  review online so that it doesn’t happen to anyone else… but wait until you have matter resolved to do that.

Post # 8
Member
538 posts
Busy bee
  • Wedding: September 2011 - Franciscan Gardens

I’m really sorry this happened to you! I know it’s no consolation for lost photos, but you look STUNNING! I just checked my own contract with my photographer and it says this:

Limit of Liability: Zoom Theory Photography takes the utmost care with respect to exposure, transportation, and processing the photographs. However, in the unlikely event that all the photographs have been lost, stolen, damaged or destroyed for reasons within or beyond Zoom Theory Photography’s control, Zoom Theory Photography Studio liability is limited to the return of all payments received for the event package. The limit of liability for a partial loss of originals shall be a prorated amount of the package selected, based on the percentage of originals lost.

I bet your contract says something similar 🙁

Post # 9
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@jackie_t4701: I’m still confused… did you get NONE of the primary photographers photos (and I’m not just talking about the formal posed shots, I’m talking the whole day through). And if you did get none of their photos, how do you know? Do you have pictures taken from the aisle during your ceremony? That would help you determine, since the primary photographer usually shoots from the aisle during the ceremony. Looking for two angles of any of the same shots (like the kiss for example) would also help you determine.

The amount of images that were actually lost would determine my course of action if I were you. If it’s just the formal photos, that’s one thing, and you should get a partial refund, some small compensation for your loss (at least you still have angle photos/better than none), but if you received NONE of the primary’s photos the whole day through, I would say you would almost be entitled to a full refund, maybe minus the cost of the second shooter (a very small percentage I’m sure).

Those are your memories you can never get back, and your main photographer must have messed up royally to have lost ALL of your photos. He’s very naive if he was so irresponsible as to shoot your entire day on one memory card. I use small memory cards so if one is corrupted worse case I only lose a small number of photos, not the whole wedding! All I can say is thank goodness you had the 2nd photographer! Good luck, and keep us posted!

ETA: I still can’t believe he had the stones to deliver just the second shooter’s shots like that hoping you wouldn’t notice?! Wow. At the very least he should have addressed you about the situation before delivering any photos.

Post # 11
Member
207 posts
Helper bee
  • Wedding: April 2012

Believe it or not this sort of thing does happen where one of the photographer had a camera malfunction, had the wrong settings on their camera, dirty lenses (ie markings on the images) and so on. So its a good thing you had a back up though! Like pp said, it’s all about what you agreed on/signed. However, I don’t agree with the professionalism of your lead shooter. 

Fiance and I are just starting out Wedding Photography, we brought 20 batteries, about 7 cards totally to 100GB, 3 DSLR camera bodies and doubles of lenses and we still ran into issues. Flashes broke, cameras died, tripods broke, bad exposure, ect. But every down second we had we loaded the pictures onto our lap top just in case anything happened to our cards, which your pro should have also done. So especially if this guy is just starting out it could happen, but if they say  “it should be on the hard drive” then I would hold it to them and be consistent. Good Luck and I’m so sorry this happened to you!

Post # 11
Member
207 posts
Helper bee
  • Wedding: April 2012

Ugh sorry double post 🙁

Post # 13
Member
399 posts
Helper bee
  • Wedding: October 2012

I’m SO aggravated for you! Sorry this is happening to you. LB is right, pros tend to go out of their way to make sure they’re switching cards and backing up throughout the day. You mentioned you couldn’t get ahold of the head of the company . . . is it a big photo company, or just a company with a few photographers, or what?

The biggest sign that you weren’t working with professionals is the fact that you had a one page contract with no clauses like the one a PP mentioned. In this case, it’ll probably work in your favor since the photographer didn’t protect themselves from liability in the event of equipment malfunction. Do you mind sharing how much you paid for the entire package? Just to give us a sense of whether it would be worth it to take them to court. If you really didn’t receive anything from the lead you are absolutely owed most of your money back. At this point they’re giving you the runaround – they either are or aren’t able to recover them (I suspect aren’t) and just can’t bring themselves to tell you because they know they’re not protected. This disgusts me – they knew they’d lost the images almost 3 months ago, probably waited to see if you noticed, and since you did are scrambling to give excuses. Mistakes happen, malfunctions happen, it’s how they’re dealt with that separates the professionals and amateurs. If this had happened and I was your photographer I would have told you immediately what happened if my recovery attempts failed, offered you a full refund, and still delivered the images that were salvaged from the other photographers. It’s a loss for me financially but the loss for you is so much greater.

Stay on them. Get them to be specific with you about recovery. I usually don’t suggest this, but if they’re still ignoring/stalling a week from now, it wouldn’t hurt to light a fire under them by asking for a partial (maybe 75-80%) refund if the images aren’t recovered. Keep us updated!

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