Member- LynnSnow
- 4 years ago
*Jump to BOLDED ***** to skip the vent*
Vent:
Okay, so DH and I ordered a new reclining sofa (yay!) from a store I am not going to mention the name of in case I need to file a small claims report to get my money back. Long story short, the sales people told DH and I time and time again that the sofa we were looking at came in 4 pieces. 3 back pieces and 1 base. The base was 28″ wide and 78″ long, and 24″ high (including the arms), the backs where 40″ tall, 12″ wide, and all three together equal a length of 82″ when attached to the base. We were VERY specific in our sofa hunting, and told them that the couch would be going through a 30″ wide 80.5″ tall door way. The sales guy assured us it would fit and gave us those dimensions I gave in this post. Even the MANAGER assured us that it would fit since it came apart.
Well, Friday the couch got delivered (yay) but the delivery guys were like “Nope, not gonna fit.” We explained what the sales people told us and they started to remove the backs (apparently the sofa was shipped all put together and NOT with the backs removed…) They remove the two end pieces but say that the middle is NOT removable because it has a built in fold down cup holder that is all attached to the base. So they put it back together and say “Nope, won’t fit and we’re not even going to try.” Then they just LEAVE it in our living room! (Our living room already HAS furniture in it (a LARGE custom made king sized sleeper sofa that DH’s parents gave us) and there is NO other room for it to go to. All the rooms are upstairs except for living room, kitchen, utility and mudroom (openish into the living room with a 1/2 wall). They tell us to contact the store and schedule a pick up because they HAVE to deliver it unless its damaged. Poor planning on our part is not their fault. EXCUSE ME? On our part? What? Did they want us to demand they take apart the couch in the store to make sure they were telling the truth? Maybe they meant its our fault for thinking the people who SELL the furniture know about their product (which now I realize they haven’t got a CLUE!)
So we call customer service and they tell us that they CANNOT refund our money! WTF? They said its been over 48 hours since we ordered (even though it took a MONTH for the sofa to be delivered) and they do not cover “poor planning” mistakes (DH calmly explained to them what we were told, they did NOT care) and basically that we were out the $2,000 for the sofa. Great. Well, over dinner tonight DH asks if I remember the size of the couch that WAS in the room upstairs (a queen sleeper sofa), but I didn’t. We were able to get it in and out of the room CAREFULLY after taking out the bed which took about 3 inches off the bottom, but it looks about the same size as the new one. Sadly once DH and I decided to get a new couch we donated our couch to a family whose house had burned down over the holidays and we’ve no way to track it back down for measurements (even if everything turns out crappy for us, I am going to be happy for that small silver lining), but I mean, if we were able to get the sofa UP the stairs and into the room without being “professionals” I am willing to try and get this sofa in if anyone thinks it might work. If not, we’re considering taking them to small claims court because we were given false information (possibly to just force the sale) and because we had NO way of knowing it wouldn’t fit until it arrived a MONTH after ordering. $2,000 is not something we can afford to throw away, and there is no promise that we would be able to sell it for nearly what we paid, plus we need a sofa for this room, it’s our actual “living” room with our TV and surround sound and all that jazz (the downstairs “living room” is technically what we use as a guest room since there is NO WAY in heck that sofa will EVER go upstairs. We had to take the windows OUT to just get it in!
However, we do want to TRY and get it in the room. Luckily we demanded that the people wrap our sofa back up in the safety wrap, so it’s all wrapped up and protected better from scratches. I love this sofa and desperately WANT it to work (though part of me wants to just stick it to the company…)
********** Non-vent starts here**********
(if you read the vent, continue reading)
The doorway is 30″ wide with door removed (and it’s already removed) and 80.5″ tall. The sofa has two sections of back that are removable, but the center part is NOT.
So, at the narrow part, the sofa is 28″ wide, and the widest part, 40″, with the section of back, it is 40″ tall. The couch, with the center section attached, and two outter back sections removed, is 78″ long. Do you think with some clever angles and wiggling we would be able to get this sofa through the door?
There was room to get a LARGE sofa that barely fit with a LOT of wiggling in and out, but we don’t know the exact measurements as we no longer have this couch.
Thanks in advance!
