(Closed) Bella Pictures-How to get a refund?

posted 10 years ago in Photos/Videos
Post # 3
Member
596 posts
Busy bee

What does your contract say?  You didn’t specify what happened so I can’t tell if you paid them but then they didn’t show up or you paid them and they showed up but did a horribly atrocious job.  If you provide more details, that would be helpful.

At the very least, have you looked into filing a complaint with the BBB or taking them to small claims court?

Post # 5
Member
113 posts
Blushing bee
  • Wedding: August 2010

You should at least file a complaint to the BBB.

Post # 6
Member
3 posts
Wannabee

Wow, what a nightmare! It is so sad to hear stories like that!!!!That’s what happens often (I hear) with large photography studios. You basically dont know who to chase…..I would also file a complaint as sphbride suggested….

I would also do a reviews about the services, you could prevent/help other brides to deal with hassle like this

http://www.yelp.com

http://www.weddingwire.com

http://www.onewed.com

 

I hope you get this solved!!!!!

 

 

Post # 7
Member
271 posts
Helper bee
  • Wedding: April 2011

did you ever get a refund?  I used Bella/studio blue and the situation was even worse then yours.  Not only have I gotten the run around, but I got horrible pictures to boot.  They keep offering me credit.  I don’t want another thing from that company

Post # 8
Member
1405 posts
Bumble bee

Wow, sorry to hear about all this.  Moving forward, everyone’s best bet is to avoid large agency’s like this.  It turns a personal experience into one where you are only a number and treated with poor customer service and ability to expedite things.  Certainly not what you want to deal with when it comes to a wedding.

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