- 7 years ago
- Wedding: July 2011
As usual I need your assistance and opinions. I decided to post the emails between Bella and I so that those who view this post can judge for themselves.
Bella made a promise to me in order to get me to sign on with them. Now they are not honoring that promise.
Does this sound like a promise/guarentee? I don’t typically let vendor off the hook when they are wrong, but I want to enjoy our day and the process of getting there. After reading this please advise of how you would handle this. Do you think I should let it go or proceed with any actions necessary to resolve this problem?
Here is the email
Forwarded Message —-
From: Jennifer Morgan <[email protected]>
Sent: Thu, January 28, 2010 10:32:50 PM
Subject: RE: Questions/LaShanta and Deon
I will do my best to answer your questions!
We have photographers all over California , so we will match you with someone local to your venue once your wedding gets closer, and your details are solidified. Most places in California are covered but Catalina would have an extra charge as would Solvang, Palm Springs, etc. Every other photographer would charge you extra as well, so that’s really a wash if you decide to have your wedding in an “outskirt” kind of area like that.
I’m so happy to hear that you have loved the service you have received from Bella so far! Believe me, when you work with me, I will do anything in my power to help you out!
We do have references, but we cannot disclose which package they got. Also, we just recently added the album to the Simplicity package – – it previously did not come with one, so if you do talk to someone who got Simplicity, they would not have the album. Here you go:
Dorlethia and Gary
Lindsey and Nathan
Sara and Damien
The great thing about Bella is that we are so flexible that you do not need to have a venue to book us. We can make any adjustments you need to, and since we are a nationwide company, we can even work with you if you decide to have your wedding out of state! Not that you’re planning it, but that’s just how flexible we are! Also, you are locking in current pricing, so we can never raise the prices on you like other companies do. As for the discount, we have NEVER offered more than 25%. The only time we matched this discount is for our Black Friday sale after Thanksgiving. That’s why I was so excited to tell you about this promo! IF we ever do anything more than 25%, I will let you know, but to be honest, we do not have the capacity to do that, as we do not have the margins for it. I guarantee you that this is the best discount that we have to offer. Also, just so you know, we can only do 20% if you go with Simplicity. We’re already losing money on that package under the discounted rate, so I just wanted to be sure that was clear. I offered you the 25% for the Classico package since that’s what you’re interested in, and I can honor the 25% for that package. However, if you dropped to Simplicity, the best I could do is 20%. Does that make sense?
If you have any additional questions, please let me know. Otherwise, I would love to reserve your date and lock in that 25% off for Classico and get you that fantastic legacy-worthy album you deserve!
Sent: Thursday, January 28, 2010 8:35 PM
To: Jennifer Morgan
Subject: Questions/LaShanta and Deon
Good Evening Jennifer
Here are the questions are per our discussion this evening. I hope they don’t overwhelm you.
Are your photographer’s willing to travel anywhere in California ? If so, is their an additional charge? For example, Catalina Island is an area that interest us for our event if our party size becomes smaller that 50 guests.
I have to compliment Bella on their sales tactics it has been a pleasure thus far. I have seen some of the reviews on-line and so far so good. Are you able to provide additional references from clients that specifically Classico and Simplicity Package? More so the Simplicity Package.
At this time we have not selected a venue, this is why we are hesitant on making a concrete decision. There is still a lot we have to plan for. The 25% discount sounds great but what happens if we reserve our date this week to receive the 25% discount and later down the line prior to our event your company has a better offer (discount) will I be given the opportunity to take advantage of that offer?
Thank you for being patient and willing to answer my questions. I do appreciate it.