Post # 1
Let me try to make this short and sweet. I go to see a specialist and several years ago (when I still lived with my parents and was under their insurance) he made me a splint I wear to bed. We paid for that/insurance covered part of it, and all visits since then to adjust the splint have been free.
I went a couple of weeks ago to have my splint adjusted and when that was finished the dentist said he had a couple extra minutes and would like to do a “follow up” to see what had changed. OK. So he did that and as I’m leaving I’m told it was $250 for that “follow up” which I hadn’t been informed of, hadn’t asked for, and hadn’t even come in for!
DH’s insurance doesn’t currently cover me and I explained to the payments lady that I had not been informed of the charges and there was no way I could afford this. She agreed to not bill me until DH’s insurance kicked in. A week later she called me and asked me questions all over as if we hadn’t had that conversation. Now tonight I find out she billed my parent’s insurance (which doesn’t even exist anymore and I’m not covered under anyway since I’m MARRIED).
I am SO IRRITATED with their unprofessionalism. How do I handle this? I don’t think I should have to pay for something I never even wanted just because some scamming dentist wanted a couple extra dollars for Christmas.
Post # 3
I would tell them one more time how you feel and if they don’t get the hint I would say I would report them to the better business buruea.
Post # 4
I would tell them that, for the last time, you are going to explain what is happening, so can they please leave a note in your file so you are not called again. If they do call again, I would ignore it because they SHOULD have notes in your file explaining what is happening.
And I would switch dentists.
My dentist has actually worked out a schedule of when to go based on my insurance information, so I go every 6 months for all my dental except seeing the dentist and every year I go for all my dental including x-rays and seeing the dentist. Even when I thought I had broke my tooth (and it effing HURT!) they assessed my insurance coverage before I even got there and told me how much it would cost based on my coverage for different options and worked it out so it only cost me $15.
You need someone who will help YOU not help THEMSELVES.
Post # 5
As some one who’s worked the front desk of a Dr.’s office A) the mintue you informed them you were married or over the age of 24 your parents insurance information should have been removed from your file & destroyed, no if ands or buts about it. B) “waiting” to process a charge is considered fraud, so dont’ offer to let them bill Hub’s insurance at a later date, they should know better than this!
Post # 6
Soooo…he was OK as long as he didn’t charge you (which would never be forever anyway,and is usually just for the first few months after an appliance is inserted,not years), but now that he did an exam on you, you don’t feel its your responsibility to pay for it, even tho you agreed?
If you don’t pay the bill or make arrangements to pay it, it will end up in collections and you will be haunted and it will affect your credit rating. Is it worth it for $250.? (plus any interest they add on over a period of time it remains unpaid). That $250. will grow pretty quickly.
They should have never said a word about submitting it once you had insurance, as it is indeed fraud to do so.
I’d call them and work out some payment arrangement and move on. Just be aware that a new dentist will be leery of touching the appliance he didn’t make, and any adjustments needed or even a new one that’s made, will cost you.
Post # 7
I agree with smyley… you agreed to the procedure in the first place, so you have to assume the financial responsibility that comes from it. It sucks, but it’s how it works. He did an exam on you, and that doesn’t get done for free. It sounds like he really had questions/concerns about your progress and did a necessary exam (since he hadn’t done one in the past).
You should set up a payment plan and pay the bill. And I agree with several PP, don’t commit fraud.