- 6 years ago
- Wedding: September 2012
BEES: DO NOT WASTE YOUR MONEY HERE!! Do NOT waste one moment of your time, energy or cash at Bridaltown! Please know that I am no kind of Bridezilla, but I absolutely hate the thought of any of you going through the sort of heartbreak, panic and downright frustration that I have over this business.
This is not a review about the decor choices or the aesthetics of Bridaltown. It’s a pink and lavendar heart-covered building, but their interior design choices shouldn’t matter anyway as long as there is a basic level of customer service and decency shown to those who have paid good money in exchange for your services. That does not exist at Bridaltown.
I live on the west coast but wanted to buy my wedding dress in the east since that’s where I’m getting married. I went to Bridaltown at the end of December when they had some kind of sale going on so I got the dress, which is made in China for them, at a slightly discounted rate that they said would only be good for that week. (Side note: while we were there, the power kept going out repeatedly. Ever try on wedding dresses in the dark?) They said the dress had to be ordered and would be in by May, which worked fine for me because I planned to be in town at the end of June for a week in order to leave plenty of time for my first alterations for my September 1st wedding.
May came and went and there was no dress. My mother called every few days to see where the dress was. Nobody knew and nobody offered her help or went out of their way to take care of a customer who’d paid well over $1500 for their product. Finally, the dress arrived, four days before I was flying east. THEY HAD ORDERED THE WRONG DRESS. When my mother said, “That’s not the dress,” the saleswoman accused her of not knowing what the dress even looked like. It turned out our original saleswoman had wrote in the wrong dress number and apparently there’s no kind of system to doublecheck the order, she just handwrote it in once and that was it. My mom asked for the owner, who, when he finally came out, yelled at her until she cried, waving around my signed receipt saying he didn’t need to get her the dress until 30 weeks after ordering it. 30 weeks is 7 1/2 months, which is an absurdly long amount of time, especially when we were told when I ordered it that it would only be 5 months. But apparently it was somehow OUR fault…
My sister then called the owner, William Titze, who behaved appallingly to her as well, screaming over her on the phone and refusing to EVEN APOLOGIZE for the mix-up. How is this man in the wedding business?! She finally got him to agree to send me the dress when it came in to Los Angeles where I live so I could get it altered there and then reimburse the cost to send it to Rochester, NY where I’m getting married. When I called Mr. Titze the next morning, I could barely get a word in edgewise. I’m not even saying that this man is a talker, he literally would SCREAM over my words when I tried to say anything. He NEVER apologized for the mistake on their part, he never offered to help in anyway, he never even attempted to work with me, he just yelled at me, the person who spent their hard-earned money at his horrific business, screaming that he had 30 weeks, 30 weeks, 30 weeks to get me the dress. It was as if I was the one who had written down the wrong dress and he was the one who was owed something. Then he had the nerve to say he was “disappointed” in my sister who was supposed to email him my address the night before, and how dare I have other people talk to him (like my mother and sister who were trying to protect me) because his contract is with me, the bride. As I tried to get him to verbally agree that he would get my the dress, he just shouted over me until I finally just screamed back at him, and, furious and shaking, told him his error was wasting my entire trip back to PA to get this dress and try it on. He didn’t even listen, he finally was just screaming at me so loudly and so stubbornly, I hung up on him and cried. I have never been treated so callously and offensively by someone whose SERVICES I PAID FOR.
When I emailed him my address and a transcript of what we “discussed” (I’m not sure how much of a discussion it could be with him yelling over my voice) he wrote back to say that he refused to reimburse me to ship the dress from LA to Rochester, like he had told my sister. After consulting with a lawyer, I decided to drop it, because this man is SICK. There is NO WAY to talk with him, no way to work with him at all, and honestly, I just couldn’t get back on the phone with him.
He shipped the dress USPS and it arrived not on July 28th when he said it would (30 weeks to the day is Sunday July 29th), but July 30th.
At this point, I’d like to never think about William Titze and Bridaltown ever again, but I absolutely HATE THE THOUGHT OF ANY OTHER BRIDE GIVING THIS MAN ANY OF HER MONEY. Please please please do not support this business. They take your payment and then treat their customers like dirt. A wedding is supposed to be a happy, wonderful time of life but planning the big day is difficult enough without an unprofessional, incredibly rude and shamefully indecent business treating you so horrifyingly bad.
Feel free to message me if you want to discuss any of this with me personally. There are plenty of other horrific reviews online of Bridaltown to back up my bad experience, so check out Yelp, the Better Business Burea and the YellowPages reviews if you need more info.
I would highly recommend Sabrina Ann in Wayne if you are wedding dress shopping in the area rather than go to Bridaltown.