- 10 years ago
- Wedding: December 1969
They are seriously THE worst. They sent me a box of garbage, literally. Napkin rings that were damaged right out of the box. Moreover, the little “original” plastic boxes they were sent in were banged up and broken with broken seals, etc. The other half of my order, runners, seems okay. I’m kind of afraid to look at them again.
Their customer service is absolutely HORRENDOUS. That alone should discourage you. No matter how inexpensive the product is, if you are going to be treated like dirt, it doesn’t matter. I would have paid 5x as much to save myself the troubles and treatment I received with efavormart / tableclothsfactory.
The ignored my first contact, then spent a couple days ignoring me saying “You sent me chipped, dented, cracked product, I’d like to return them please. Please send a postage paid return” and kept trying to send me replacements and refusing a return. Yes, I’d love more garbage, please send more. When I told them I wasn’t accepting their replacements and it was too late for them to send something, I was told to send it all back on my own dime, and if the rings were not in new condition, I wasn’t getting a refund. (!??) So… basically, I could pay to send them back and they could then tell me no refund and keep the goods. My! That certainly sounds like an awesome plan. Now would you be so kind to tell me where’s the line to get my ass kicked by stealth ninjas?
Check out the BBB reviews on them. I wish I did. http://www.trustlink.org/BusinessProfile.aspx?ID=205940934
I filed a report with the BBB and emailed the owner, who I am not expecting to be any less awful as the two people I’ve dealt with so far. At this point, it’s not even the money I am out of that matters, it’s the hideous customer service and product. I can take the loss, and in the aftermath of that loss, I hope by getting the word out, it will cost them exponentially more.
I’m filing a complaint with my and their state attorney generals offices as well and exploring other avenues. I am telling this story wherever and to whomever I can. No one needs to be treated this way or pay for garbage.
Save yourself girls and please, please, please pass this along and link it wherever you have to.