(Closed) beware! efavormart / tableclothsfactory

posted 10 years ago in Decor
Post # 17
Member
3315 posts
Sugar bee
  • Wedding: October 2009

While our experience with eFavorMart.com was excellent (the tablecloths came promptly, and looked great), apparently many others have had bad experiences.  Anyone considering ordering from them should check this link from the Better Business Bureau, this link on brides.com, this link on oncewed.com, and this link on ripoffreport.com.  The general consensus seems to be that you can often get good stuff from them very cheaply, but that if they mess up, it can be impossible to get an exchange or refund.

Post # 18
Member
8 posts
Newbee
  • Wedding: August 2011

They definitely have the cheapest prices on some of my supplies but now I’m really worried to use them….

Post # 19
Member
111 posts
Blushing bee
  • Wedding: August 2011

I am planning on getting crinkle overlays from efavormart.  I ordered 1 of each color I’m going to be using (willow and champagne) to 1) sample the color, and 2) test out their reliability, shipping, etc, considering the negative reviews I’d read. 

Everything in my shipment was perfect, and arrived quickly.  Only problem was that the overlays were a bit wrinkled, but I think that is expected from just about anywhere, and I’ll plan on hanging them/attempting to steam/iron well in advance to fix that.

The quality is probably not what you would expect if you were renting tafetta at $20 a pop, but these were $10 each, and certainly in isolation and in pictures they won’t look cheap. 

I know I could get the exact same overlays on ebay or a few other sites I found (can’t remember the names), for more $ (like $12 each or something and higher shipping costs) but I think I’m going to chance it and try to get them cheaper and hope efavormart doesn’t screw anything up!

Post # 20
Member
5 posts
Newbee
  • Wedding: November 2011

DO NOT ORDER FROM EFAVORMART!!  I ordered my mirrors and other items from there and my mirrors were shipped with ONE piece of TISSUE paper in between each mirror!!!!  That’s right, I said ONE piece of TISSUE Paper!  Of course, they arrived completed shattered.  I’ve been waiting 3 weeks for a refund and each time I contact them I am told 3-5 business days.  Now, after the last contact, I am told they want me to return the shattered mirrors!  Are you kidding????  You want me to ship shattered glass in the mail????  DONT ORDER FROM THEM! 

Post # 21
Member
4 posts
Wannabee
  • Wedding: July 2011

I SECOND THIS!  ABSOLUTELY TERRIBLE!

I ordered over $400 in table linens from this company.  When i returned from a 3 day vacation (that’s right, 3 days!), I found that my shipment had been sent back to efavormart, because i wasn’t there to sign for it.  

When I explained to the “live help” lady, Christine, my situation, she was incredibly rude and told me it was my fault for being out of town.  I told her that I never opted to have a signature requirement (and it doesn’t say it anywhere on my receipt), and that the contract her company has with UPS is out of my control. I simply asked to have the package resent, and after telling me how it was my fault, they wanted to charge me $54.92.  I’m requesting a full refund.  

BEWARE of this company!  Appalling customer service!

Post # 22
Member
184 posts
Blushing bee

I order everything linen and napkin wise from them for 2 weddings and multiple showers/teas.

Never had a problem with them.

I have not ordered anything breakable from them though.

Their linens are awesome and their shipping is the most reasonable around.

Just be sure of what you are ordering color wise—I ordered like one chair sash in each type of fabric in the colors I thought I wanted to ‘sample’ them.  that worked out well.

 

good to know on the breakable items…..I will be sure to remember that!!

Post # 23
Member
4 posts
Wannabee
  • Wedding: July 2011

efavormart was terrible!  Went to http://www.SmartyHadAParty.com and they were awesome!  I ordered all of my linens through them.  Contact them on Facebook and they’ll even give you a coupon.

Post # 24
Member
1 posts
Wannabee

I’ve been ordering from efavormart for years. 1/15 times they mess up, but I overlook it since they are cheap and I can get free deliveries if my order goes above a certain amount. I do plan to order some of the giant silk roses they advertised on FB. I can’t seem to find them anywhere else so I’ll stick with them since they’ve been fast, cheap and quality all these years.

Post # 25
Member
1962 posts
Buzzing bee
  • Wedding: August 2012

Ouch I hope everything works out for you and that you can get some of your money back. Thanks for the heads up. I was considering using tableclothsfactory. Hmmm back to the old resources… 

Post # 26
Member
3 posts
Wannabee

I too have experienced terrible customer service from efavormart. I ordered 72″x72″ overlays and received overlays that were 68″x70″.  Not that big of a deal, but really just the principal of it. They weren’t what I ordered, and I felt it was noticeable that they were rectangular instead of square. The first email reply I got insisted that the machine only cuts 72″x72″, so it was impossible to get anything else. I sent an email back letting them know that the ones I got were definitely 68″x70″ and must be defective. They again insisted that all of the overlays in their warehouse were correct and that I didn’t measure correctly.  I again emailed them back that I re-measured and they were definitely the incorrect size only to get an email back asking how many were like that. (All three emails had stated that they were ALL incorrect).  So frustrated at this point and I definitely won’t be ordering from them again.  I would rather pay a few extra bucks somewhere else to get some decent customer service.

Post # 27
Member
3 posts
Wannabee

I own a small business in Toronto, Canada and found efavormart.com while searching for cheaper products. To make the long story short, they sent me the wrong product which does not match the product photo they posted on their website. I contacted them 10 times in total via email and live chat service (they don’t have a phone number for customer services). They only responded to some of them, never clearly answered any of my questions, and kept insisting that they were right even after I sent them pictures of what they have on the website and what I received. It was talking to a brick wall. How can the first thing a customer service representative tells a client is “We sent you the right thing” without even asking for a proof or simply just asking “What is wrong”? Prpducts they sent me are no use for my business and without admitting that they sent me wrong products,

 

1) They offered me a refund but refused to pay for shipping

2) They changed the product photo the very next day

 

Guess what? I actually thought they might do that so I clipped their webpage on with the date stamped by my anti-virus program. I caught them red-handed. I can’t believe they actually changed the picture to cover up their mistake. I’ve already filed a report to the BBB and I’m looking for other legal avenues to fight them back. I am also going to contact my credit card company if there is anything they could do since this is clearly a fraud. Obviously they won’t be scamming everyone but there are many cases reported online and please do not buy from them and take a chance. They do carry cheap favours but hey, you could be the next victim of their fraud. Please do not take a chance which could possibly ruin your special day!

Post # 28
Member
598 posts
Busy bee
  • Wedding: July 2012

I ordered table runners from the table cloth factory adn love them.. I’m sorry you had a bad experience.

Post # 30
Member
7 posts
Newbee

 

This company is awful.  They go by the name http://www.tableclothsfactory.com as well.  They will rip you off!  I ordered tablecloths and chair sashes from them.  The color was not what was depicted.  Immediately returned them as directed on their website.  (Never used any of it.) Waited weeks and received no credit on my credit card.  Contacted them numerous times.  Told to wait another week every time.  Every contact I made with them was respectful.  Just asking when would I be provided with a refund.  Finally I filed a dispute with my credit card company.  That prompted them to finally give me a refund.  They gave me $97.28.  I had paid $163.30.  Today I received a letter from my CC company regarding the dispute.  Ya Ya E Favormart wrote that they had already processed a refund to me and that I am, to quote, “a highly malicious customer, as I am trying to get more funds from merchant after they have already received their credit”.  This is just disgusting!  How can a company survive with such despicable practices?  

Post # 31
Member
1 posts
Wannabee
  • Wedding: July 2012

If you are a “gotta get the best deal on everything” kind of girl you are just like me. DONT BUY FROM THIS COMPANY. I have ordered a bunch from this company, not even knowing it until they sent me black instead of white overlays. I tried to figure out if it was my mistake and I couldnt find my order on the website, no confirmation shipment email, nothing. I tried to type my password in to the website to login to my account and nothing, i tried to reset password, and no email was sent to reset- i tried this 3 times. It says on the website ‘free live chat’ and i got no response 3 times. Finally today I got to “chat” with someone and got no where. When I asked for a phone number to speak to someone about the wrong shipment they ended the chat. They sell on eBay as craftsnfavors, on the internet as craftsnfavors.com, or efavormart.com. Avoid them!

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