- 4 years ago
- Wedding: October 2013
PLEASE READ FIRST BEFORE YOU CONSIDER ORDERING FROM JASMINESBRIDAL SHOP ALSO JASMINYANG HERE IS THEIR WEBSITE http://jasmineyang.com/
I ordered my dress in May and I sent plenty pictures of what I wanted and I even email them in July to ask for pictures and they said the dress would be ready second week of july.
This is what I ordered
This Top and the botton is below
This Bottom all in ivory
THIS IS WHAT THEY SENT ME AS MID PRODUCTION PHOTOS
I emailed James and told him thats not what I ordered he was busy accusing me that it was mistake and that I didnt explain the pictures I sent even had notes and I realize that Jasmines has no customer service, I sent him pictures and past emails hekept blaming me and to top it of he said he will fix it only if I pay an extra $49.60 (first of all I dont know how he came up with that figure,
he could have made it $50-lol) ok so i got furious then i emailed him the pictures again and original order form and he now is ignorning me i even told him that my wedding is in 7 weeks and he doesnt care, so here I am spending time stressed and looking for a last minute dress, which i never planned, I should not or anyone be put in a situation were you get married in a dress thats not your dream dress.
I should have known better and ordered from a bridal store after all the cost that Jasmine kept adding the total of this dress will come up to $600 and the original is $950.
Please brides dont buy from china they are rude they dont pick up the phone or reply emails listen to me i am 7 weeks away mydress was been made by Jasmine for 8 weeks and this is how I am treated see the email below from James
EMAIL BETWEEN JASMINE AND I
1. Please note that the delivery date is estimated, not promised or guaranteed.
2. I understand you want to remove the beading, but we need to know if you want to change the ruching to be like “edited dress 5.jpg”, if you do, it will cost $49.60 more. Because the ruching design for the bodice will be completely changed. We asked you when you ordered, but you never responded this question, that is part of the reason why we have this problem now. So please let us know!
For all other corrections/changes, please provide illustration as well!
see the pictures attached this was the original email i sent i never mentioned I want that line under the bust nor do the pictures i sent show that line.
I sent the attached email with the dress and the style I wanted with notes, if there was a question of sewing a line then I should had been asked I wanted simple plain ruching without beading.
Moving forward how can this be fixed? I do not want or approved the design you emailed me and my wedding is soon and i was not expecting to be this stressed, I tried calling your 1888 number but there is no answer.
I even put a X on the bodice of the orignal picture and said I want this and added the picture of the desired dress.
How can this be solved because I want the dress that I had customized not the one you emailed me, please can this be fixed and the dress be sent to me by august 17th as promised.
Thanks for your feedback. I think the problem was that you
never replied to us about changing the ruching style or not,
and then this design change fell through the cracks, we
didn’t catch it. Please see attached photo and the
email I have sent you on May 30.
Just a quick question, after removing the beading, did you
change the ruching style of the front bodice? Please see
– If the ruching is to be changed, it would cost 10%
Pleas let us know which ruching style you want. And then
we will modify the dress for you. Thanks!
BELOW IS THE EMAIL I SENT THEM WHEN I MADE THE ORDER
Date: Sunday, May 26, 2013, 10:21 PM
> I have paid $xxx deposit through a BOA
> transfer payment date 5/26 or 5/27 since its a Sunday today
> for the
> dress 50% since I was quoted
> $XXX total, I have attached the picture of the dress that I
> basically I do not want the beading/ embellishment i
> want it plain and I want the back full lace up (back down to
> hips 8-10 cm wide)
> color off white material organza, please may you send me mid
> production photos.
> PLEASE SEE PICTURES ATTACHMENTS OF DRESS AND ORDER
> Specifics: Customizations
> No beading embellishment Closure:
> Full lace up (back down to hips 8-10 cm
> wide)Color: off white 4
> organzaClosure position :Center
> backAsymmetrical Ruching
> Thank you
SO I was clear in my emails and Jasmine will not take resposibility I am left standing in the rain now since James doesnt reply my emails any more they dont have a phone number the ones listed on thier website dont work no one ever picks up, brides be careful and spend your hard earned money wisely.
I guess you get what you pay for.