- 7 years ago
- Wedding: April 2011
Ordered beautful invitations off the web from Moira Design Studios. The invitations themselves were gorgeous and owner Jessica Beltran was more than accommodating with the whole ordering and approval process UNTIL…payment was made and the product was received. Calligraphy was wonderful until I noticed that 2 of my guests addresses were botched and it was a very noticeable booboo. Seems as if owner made a mistake and instead of scrapping the the envelope and making a new one, she attempted to correct the mistake, resulting in a smudgy blotch, which is very noticeable. This occurred on 2 of my outer envelopes. A bit disappointed in the rushed job and blotches, I turned the envelopes over to view the return address. There was none. It clearly states on the Moira Design website that outer envelope calligraphy includes both guest address printing AND return address printing. I guess she forgot and figured I would contact her to rectify the situation since she had been so wonderful to work with up until this point. There has been no attempt by this business to return my emails and it is now time to send out my invitations and I have blotchy envelopes and no return address. I am heartbroken! She took my money and ran with no attempt to continue providing excellent customer service after the bill was paid. The corrections were minor and I felt as if my order was rushed so Mrs Beltran could go on vacation as she stated prior to sending my order. WONDERFUL invitations, BAD customer service and business ethics. As a recent bride, I would think that the owner would put herself in the shoes of her customers. Shame on you Jessica. Keep this in mind when you are considering ordering the invitations online from this company. Maybe skip the calligraphy.