Post # 1
My mom placed an order Jan. 23, 2013 for her Mother of the Brides dress. As a business owner myself, the holidays shouldn’t be reason to provide such piss poor customer service but the Light in the Box blamed the holidays as why her dress order wasn’t made on time and wouldn’t be shipped on time, though nowhere when placing order was this delay warned or stated. I sent emails asking where the dress was with a response coming WEEKS later thus leaving her daily waiting for the mail for the dress worrying if it got lost. This was/is truly unexcusable. The stress my now 75 year old mother is under rushing to find a dress after thinking this one was arriving weeks ago angers me. BEWARE consumers – false advertising – the order wasn’t expedited, wasn’t even submitted on time because of some excuse of the holidays and it took them 2 weeks to even tell her the dress wasn’t coming for another 2 weeks. Not worth the savings because not worth the stress when planning weddings have stress factors in itself.
Post # 3
Yeah, personally I would never order something from them – they’re a knockoff site that doesn’t even have good customer service. Sorry you had to find out about that second part the hard way!
Post # 4
I had a great experience with them- bought my wedding shoes and favours from them. Cheap and super fast shipping. They even sent me a free gift (simple USB hub) for writing a review. Sorry you had such a bad time with them- I guess I got lucky with my order.
Post # 5
I SECOND THIS! My sissy had us get our b-maids dresses here. I won’t go into the horrific experiences that each of had – but this is a good and true warning. Yes, they are cheap but also terrible with everything else.
*One dress ripped all the way down the side THE DAY OF THE WEDDING.
Post # 6
I actually had a great experience also. I ordered my wedding shoes from them early january and I literally got them three days later (did not pay extra or anything). They were great quality and fit perfect. However, maybe I just lucked out but don’t plan on ordering from them again, which seems like a good decision haha
Post # 7
@maratom143: I’m sorry you went through this.
But, they are in China and every factory in China shuts down for about 3 weeks in February for their New Year. They should have told you this but it wasn’t just a simple, meaningless holiday…everyone over there observes this.
Post # 8
@IzzyBear: This. Exactly.
OP, the Lunar New Year is a big deal in China, and its cultural importance greatly impacts their business world. I’m sorry they didn’t share this with you openly, but perhaps they didn’t even think to explain the holiday and its significance to you. I hope it works out well in the end!
Post # 9
Wait, so she ordered her dress on Jan. 23 and its Feb. 12 now…that was only 21 days ago. A bit of an exaggeration to say WEEKS, don’t you think? And why would you order a dress from China 1 month before your wedding if you didn’t want to be stressed out? One Google search will tell you that Chinese companies close down in Feb for a national holiday…I’m not a fan of Chinese replicas, but it seems like this one is on you.
Post # 10
I’m sorry you’re going through this, but did you know this company was in China? If so, ordering a dress Jan. 23 would be a dead giveaway that they wouldn’t have it done, especially if it had custom measurements.
I ordered my Bridesmaid or Best Man dresses from a company in China, and she was open about it being the New Year so shipping would be delayed 2-3 weeks. Sorry you didn’t get the same courtesy with Light in the Box, but I still find it cutting it awfully close ordering a dress Jan. 23 if you need it in a few weeks.
Post # 11
Sorry your mom is so stressed, but it’s not like LITB is a high end company. They specialize in knock-off’s of designers to make products on a low-end scale. Are a lot of bees happy with them? Yes. But for that price range, you can’t expect Kleinfeld’s type service. It’s like brides who go to David’s Bridal, but them are upset that they didn’t get the same kind of treatment they did at a high-end salon.
When you’re dealing with a foreign company, you can’t get upset with their policies and business practices based on their beliefs. I always laugh when people try to order from B&H and get upset when the system is closed – because it’s a company owned by a Hasidic Jewish family and they observe all of their holy days.
Post # 12
I had a great experience with Light In the Box as well. Got my veil from them. It arrived within 10 days. I understand that your experience has been frustrating, but your mom really didn’t leave a lot of time for the order to be completed in the first place. Even a country in the US would have had trouble turning around a custom dress in a month.
Post # 13
I also had a great experience with Lightinthebox. I got the most amazing ballroom shoes for my wedding there. Super fast shipping and good communication. I’m sorry it’s caused your mum so much stress but i have to agree that leaving so little time for a custom made dress wasn’t the smartest move.
Post # 14
Actually if you look around on the LightInTheBox.com website there are a couple of references to the Chinese New Year shutdown and how it affects custom, stock, and express items shipping. There’s a couple of FAQ about it too. It would probably be in everyone’s best interest if they made these notices more difficult to miss but I can’t begin to guess what their site looked like right before the holiday. I would chalk this up to a lesson learned as a consumer, as there are all sorts of things that affect your ship date, and every website is different, even moreso when you are shopping from outside the US.
Lunar New Year in China is quite different to any holiday we have in the States, just like the Julian New Year in Japan is quite a different experience, and so forth. Just because it’s not common for entire cities to shut down for a week (Tokyo over New Years) or entire countries and industries to shut down for the better part of a month outside the US doesn’t mean it’s a bad way to run a business. It just means they do things differently, and as a consumer, we need to be 100% sure we know what we are getting ourselves into before we hit that Buy button.
FWIW I had a small order from LightIntheBox.com for my wedding (really lovely satin scarves for the bridesmaids) and was really happy with the quality and pricing; it did take a few weeks, and longer than I had hoped, but well within their stated ship time. I figured it was worth it to wait a little longer than to spend significantly more elsewhere.
I also do not think it is “piss poor customer service” to do business in line with your own culture and national identity. Maybe if we Americans were more like that, we wouldn’t have Wal Mart and Target trying to drag its cashiers to work at midnight on Thanksgiving. Go up to Amish country on any given Sunday and try to buy some furniture and let me know how that works out for you.
Post # 15
@maratom143: Are they out of China or Taiwan or something? Whenever I’ve lived there and the Chinese New Year happens everything shuts down…I mean EVERYTHING. I couldn’t even renew my Visa once because of it, also couldn’t go to the bank for 2 weeks!
1st time it happened I didn’t know what to do, but then I kind of learned to expect it and prepared. But, I can understand how you would have no idea…I didn’t until I experienced it!