(Closed) *BEWARE* Raffi Jewellers @ Yorkdale

posted 6 years ago in Toronto
Post # 2
Member
2527 posts
Sugar bee

He’s an ass. I get that scrutinizing the serial number is something that indicates a lack of trust but THEY suggested it! Sorry you had that experience.

Post # 4
Member
30399 posts
Honey Beekeeper
  • Wedding: November 1999

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itsmeow: Did you ask to speak with the manager? Did you verify that he was the manager? 

While I agree that you were on the receiving end of major attitude, if he wasn’t the manager and you never took your complaint directly to the manager, you never gave them the opportunity to make the situation right.

Post # 6
Member
253 posts
Helper bee
  • Wedding: April 2016

View original reply
itsmeow:  Sorry to hear about your bad experience. I think it’s just the location, I’ve heard a lot of customer service horror stories coming out of yorkdale. I’m not sure where in Toronto you are but if you’re looking for a good jeweller in the future I suggest Finch Centre Jewellers, that is where Fiance got my engagement ring, where we’re getting our wedding bands and my family has been going to them for over 20 years, very friendly and amazing work. 

Post # 7
Member
1855 posts
Buzzing bee
  • Wedding: February 2016

Make sure you Yelp about your experience to save future brides the headache.

Post # 8
Member
3527 posts
Sugar bee
  • Wedding: January 2017

Oh wow! That is so out of line! Even if you requested to see  your diamond under microscope (even if they didnt suggest it) you have every right to do so, it is your first time dealing with them so are you supposed to automatically trust them? UGH! That guy is an ass. Make sure to write a review on yelp! And see if tou can complain to a head office or something. This is unacceptable! 

My Fiance had my custom made e-ring made by the Diamond Company at Yorkdale, had great customer service there! See if they are a authorized location to deal with your Tacori…

Post # 9
Member
30399 posts
Honey Beekeeper
  • Wedding: November 1999

View original reply
itsmeow:  Sorry, I must have missed the part where you confirmed that he was the manager.

Post # 10
Member
8674 posts
Bumble Beekeeper
  • Wedding: July 2016

After that sort of reaction I would have DEFINITELY checked it was the right diamond–that reaction seems so over the top I’d be worried he was trying to shame you into not checking.  You did check it, yes?

Post # 11
Member
911 posts
Busy bee
  • Wedding: April 2016

Yikes. I would check my diamond bc it sounds like he was getting really defensive.

Post # 12
Member
775 posts
Busy bee
  • Wedding: August 2016

I would request that as well.

As for the lack of trust – ask them next time – what have they done to earn your trust? If this is the first service, you should be able to inspect your stuff – even if this was the 100th visit.

Its crazy that they would not be kind to you. Diamond dealing is so competitive as it is. Why go to someone who gives you a hard time? No thanks! (i’m from the area as well so I appreciate the heads up).

Post # 13
Member
318 posts
Helper bee

whoa! I am also a GTA bride and that is nonesense! Take his advice and never return!

  • This reply was modified 6 years, 1 month ago by jesais.

The topic ‘*BEWARE* Raffi Jewellers @ Yorkdale’ is closed to new replies.

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