(Closed) Biggest pet peeve when dealing with vendors…

posted 8 years ago in Logistics
Post # 3
Member
502 posts
Busy bee
  • Wedding: August 2010

I had a vendor who never returned calls promptly. He was just overall very unorganized. Forgot our food tasting appointment. So I guess  being unprofessional is a pet peeve of mine 🙂

 

OoOoOh Ms. Tattoo I see you are also from Pittsburgh! Will you be attending the Tattoo Convention, Meeting of the Marked, this weekend?!

Post # 4
Member
1871 posts
Buzzing bee
  • Wedding: February 2011

@Miss Tattoo: No prices on the website thing.

Yeah, I get that you want to be flexible to maximize your business opportunities and things like food and flowers, well the real cost changes depending on the ingredients/raw materials/season. But a sample menu with pricing will at least help me figure out whether you’re even in the ballpark.

Post # 5
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

  • No prices on the website
  • Phone call in response to my email (just hit ‘reply’!!!)
  • Taking several days to respond
  • Not offering any suggestions or examples just a “What do you want?” Attitude Um.. I’ve never done this before so I don’t really know..
  • When things start to go really bad, talking to me in a condescending tone as if the person paying for the service (me) isn’t allowed to get upset or expect things to go right.
  • Calling me constantly even though I said I wasn’t interested in the service

Post # 7
Member
5778 posts
Bee Keeper

1) Not returning phone calls or emails in a timely fashion…at least within a few days!

2) Not answering all my questions or only some of them and making me track them down for what I want to know

3) Them telling me I CAN’T do something, because they either don’t want to make it happen due to laziness or too much research, or telling me it just isn’t done. Ha.

4) Being asked my budget and them making their estimate $2. under it. I’m really not that stupid.

Post # 8
Member
1871 posts
Buzzing bee
  • Wedding: February 2011

I forgot two other things:

1. Judging my style–alternative suggestions I can take, but I don’t like it when a vendor tells me “ping-pong isn’t appropriate at a wedding.” I want to say, “No, actually YOU aren’t appropriate at my wedding.”

2. The website that thinks it’s a James Cameron flick. Seriously, if I have to wait around for a flash presentation to finish before I can even get to your contact info, forget it.

This is less of a big deal–more of a preference than a peeve–but

3. If your website is overly cheesy, with little hearts and scrolls and elevator music playing, I don’t think I’ll bother.

Post # 9
Member
1184 posts
Bumble bee
  • Wedding: August 2011

1. no prices on the website

2. long flash shows at the beginning of the site that i have to see every.single.time. i  go there

3. when i write an email with 4-5 questions in it, and they respond with answers to 1-2 of them

4. when they take more than 1-2 days to respond

5. when they make me call them (but i just realllllly hate talking to people on the phone)

Post # 11
Member
955 posts
Busy bee
  • Wedding: April 2011

I agree with @moderndaisy completely!

Post # 12
Member
10851 posts
Sugar Beekeeper
  • Wedding: September 2010

I hated it when vendors would talk to me like I had NO idea what I needed and was a complete idiot. Clearly I’ve done my research, let’s talk about what you’re trying to sell and what I’m trying to buy like two intelligent adults, stop being condescending because you’re making my decisions easier by the minute.

I also hated it when vendors wouldn’t listen. We had one DJ we interviewed who we told we wanted a DJ who was very low key and in the background, we’d like to dance but not have a crazy ass party. We were looking for great music, not a big personality that overwhelmed the rest. The planner we spoke to at their office kept going on and on and on about what drinking games we could play, how trashed we would get, and how Darling Husband shouldn’t drink too much before the wedding because she’s seen that and how mad brides get if the groom shows up drunk to the ceremony. We left pretty quickly.

Oh and also, please be on top of current trends. I met with a florist I had used before for some really beautiful arrangements, but she had NO idea what manzanita trees were and looked at me like I was insane when I showed her photos, like why would anyone want that?! It bugs me when people don’t know their industry or bother to stay up on what’s current.

Post # 13
Member
5977 posts
Bee Keeper

A vendor trying to tell me what I want. I wanted an enormous bouquet…like 2 dozen roses, hydrangeas, etc. One florist told me that she wouldn’t do more than a dozen roses with my frame. I told her that wasn’t what I wanted, and I wanted 2 dozen at least. She kept insisting that she wouldn’t do that, and I told her that she wouldn’t be my vendor!

Post # 14
Member
6394 posts
Bee Keeper
  • Wedding: September 2011

  • No website
  • Poorly designed website
  • Website without prices
  • Calling during business hours. Hello? I have a job, I can’t just keep chatting it up with you.
  • Telling me I have to ‘settle’ for a sub-par service because I don’t want to spend a fortune.
  • Prattling on and on about something they think is cool when I’m very much not interested.

The last two actually happened at the same venue. The guy bought a laser light show and a fog machine for this run-down ballroom that actually smelled bad and he kept talking and talking about his laser light show. Nothing against them, but my relatives just aren’t the type to appreciate that, lol.

Post # 15
Member
245 posts
Helper bee
  • Wedding: March 2011

I hate when a vendor’s first question is “What’s your budget?” or “What other quotes have you gotten?”  I understand this with flowers or something that varies a lot, but why does the limo company need to know this??  Just give me what the price is! 

 

Post # 16
Member
438 posts
Helper bee
  • Wedding: September 2012

Number one pet peeve: When they don’t return phone calls or emails AT ALL!  I understand they are busy, however, I’m spending a small fortune for their service, the least they can do is give me a quick call or email saying “hey, I’m swamped with work, I will contact you asap.”  I wouldn’t be thrilled with a message like that, but at least I would know they are not ignoring me.

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