- 5 years ago
- Wedding: May 2014
I have just put a deposit on a bridal dress from a local bridal store. The dress I tried on is the dress i will receive it’s not ordered or anything.
I originally put a deposit on a different sale dress with the same company but as soon as i left i realised i hated it and was only buying it coz it was cheap, (they sell off older dresses really cheap to make room for new stock). I called the store the next day and explained i did not want the dress and could i use the deposit to look for a different dress in there other store which sells all the newer gowns. After a while they agreed when they realised they would make more money being the original dress was only €450 and the dress i have now picked is €1650.
I found the dress and i really do love it even though its way more than i wanted to pay. I wasn’t allowed to take a picture of the dress in the store so as i live away from my home i wanted to find a picture of it to send to my mom. The problem i have is that the dress is meant to be a farage from the 2013 collection but i cannot find a pic of my dress anywhere on the internet or from the farage website or anywhere.
Now i’m a little bit concerned as the dress is costing €1650 euros not including the alterations and capped sleeves etc, This same store will also custom make bridal dresses. What worries me is that its not an actual farage dress as the 2013 collection is on the farage website and my dress isn’t there also the bridal store website does not have any pics of the dress either.
Now i have already complained to the store regarding terrible customer service whilst i was there as i was left waiting for an hour even though i had an appointment at 9am then i was made to feel like i was taking up their time, then the owner of the store came into the room during me trying a dress and explained the dress i had originally put the deposit on was only €450 and that these dresses i was trying on were alot more expensive….basically asking me in way are you going to be able to afford one of these dresses or are you wasteing our time. I was also dressed by 4 different ppl at different times as the sales staff kept going off to do other things. I only tried on 3 dresses.
Has anyone else had a similer problem where they couldn’t find there dress online after purchasing etc. Any other dress i tried on in other stores i had no problem finding but the dress i bought seems to be non existant on the internet and on my contract it states it is a farage dress called santo’s which does not exist on the farage website. I’m afraid i’m being ripped off Please help 🙂