Post # 1
So one of the tiny stones from the halo on my ring was loose, we took it to Helzberg to get it fixed and today my fiance picked it back up for me. I just noticed something was weird…there was a dark blue spot on that diamond. My fiance said they marked the loose stone with a blue marker, so I’m guessing that is what caused it, but it doesn’t come off with soap/water. Anyone else had this problem? Would just the regular ring cleaning procedure at Helzberg fix it? I’m somewhat annoyed by it but my fiance is really pissed off.
Post # 3
Take the ring back to Helzberg if there is nothing you can do to clean it and see what they say. They’re probably the only people who can give a definite answer on how to get the mark off.
I’ve done business with them and personally have never had a problem.
Post # 4
Have you tried jewelry cleaner? I can’t imagine that wouldn’t get it off.
Post # 5
@bearlove: My jeweler did this while trying to count the stones on my halo. Steam will get it off. Find a jeweler with a steam cleaner if Helzberg doesn’t have one.
Post # 6
Id take it back and have them clean it..They should have something there that can take it off..