(Closed) Blue Nile or no?

posted 6 years ago in Rings
Post # 16
Member
2255 posts
Buzzing bee

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MrsBagel:  +100 

I have heard of customer service related issues with Kays but never selling CZ as diamonds. I would think that would get them in a crapload of trouble. Espcially if the ring came with papers as diamonds should.

To the OP, my set is Blue Nile. I love it, and I love them. Their customer service is top notch and the experience was fantastic. I would highly recommend them. 

Post # 17
Member
508 posts
Busy bee

I did a stack of research when we were looking at rings and I wouldn’t hesitate to use Blue Nile, James Allen or Whiteflash.  I’m helping my stepson choose an e-ring for his fiance and we’re most likely going to use Blue Nile.  I have bought two pendants from them and the service was great, as was the quality of the pendants. 

Post # 19
Member
284 posts
Helper bee
  • Wedding: January 2014 - Lizard Island, Australia

I got my ring from Blue Nile. I changed my diamond once and my setting twice and nothing was too much trouble for them. I’d dread to think how many hours of my life in total I spent on the phone to them asking question after question. I suspect they’ve taken a note of my number and draw straws over who has to answer but they’ve always been fantastic I wouldn’t hesitate to use them again

Post # 20
Member
7316 posts
Busy Beekeeper
  • Wedding: February 1997

If the ring from Kay came with no certificate, it is sometimes really easy to miss them calling something “faux” or other places use names like Diamonique or call something a ____ diamond (which ultimately usually means fake or CZ). Many men miss hearing those things, and may think they are buying a diamond (even though the price would usually be impossible) when the store did not, in fact, actually lie to them at all. Even if you Fiance insists that they told him it was a diamond, it is unlikely that can ever be proven. A lawyer probably won’t get you very far against an enormous company like Kay in a he-said/she-said situation like this. The best strategy is to avoid mall jewelers in the first place.

Post # 21
Member
342 posts
Helper bee

View original reply
akirasan:  gorgeous, do you have a link?

Post # 23
Member
3025 posts
Sugar bee

I bought a diamond from BN and sent it back because it was dark in the centre even though it was their top of the range excellent GIA  certified round brilliant cut.  

This happened because BN depend on certification and statistics but don’t actually look at the diamond itself to check that it is a good one.  The diamonds are in vaults all around the world and are sent directly to the customer.  They probably never enter BN premises.  This is known as ‘ship drop’.  

We bought another diamond from Whiteflash.  I asked for a gemologist to check it before it was sent.  The gemologist on duty turned out to be the vice president of the company.  The diamond he sent is a lovely one.

So what I would say is that you can be lucky or unlucky with BN.

If I had to do this again I would probably buy from Brian Gavin.  He is a diamond cutter and so would lose his reputation if he sent out ugly stones.

 

Post # 24
Member
2873 posts
Sugar bee
  • Wedding: May 2015

View original reply
MrsYokiman: there are folks who buy uncerted diamonds. That’s too much risk for me but to each his or her own. 

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