Blue Nile Return Policy/Procedures

posted 5 years ago in Rings
Post # 3
Member
3228 posts
Sugar bee

@MrsMarie:  Pick me Pick me!

I’ve returned a lot of stuff through Blue Nile. They give you instructions on how to return. You need to call them and they give you a reference# you need to write down on the box because if you don’t it takes forever. I believe if it’s a high value you have to send it through USPS registered mail (which is a pain because it has to be sealed with that brown tape and it’s messy) but I’ve done it so many times I’m now a pro LOL

OR I think you can use FedEx but it would be pricey. It was totally worry and hassle free and it just takes a few days for processing. They don’t refund engraving charges though if they apply.

Post # 4
Member
3183 posts
Sugar bee
  • Wedding: May 2012

@MrsMarie:  I sent my ring back to blue nile to be resized and also returned a bracelet.  I never had any problems!  The ring I spent the money to insure through another company, just because I couldn’t insure it for the whole value through USPS.  Otherwise it is super simple. 

Post # 5
Member
853 posts
Busy bee
  • Wedding: October 2012

I have returned/exchanged from there before. When it was my diamond e-ring to exchange the setting, i used registered mail which they HIGHLY recommend. It cost about $25 but is the most secure way to ship something. It is tracked every time it touches someones hands basically. Anyway it took forever, like 2 weeks and the USPS online tracking was not that good, not updated very often. But it got there just fine, no worries.

I had to exchanged my Fi’s later on band due to size, and since it was way less expensive than the diamond, I just sent it Fed Ex and paid a little extra for insurance. It took about 5 days and was about $12. Their online tracking is constantly up to date.

With a band I would just do that, since FedEx has better trackiing and customer service, but it’s up to you. On blue nile’s end they email you as soon as they get the return and process it, and let you know every step of the way. They are very good to deal with and the return policy makes it feel secure in knowing if you don’t like it it will be returned hassle free on their end. Hope that helps! 

Post # 6
Member
6 posts
Newbee

I’ve heard lots of great reviews for blue Nile so we didnt hesitate to use them at all. But unfortunately our experience has been very negative. Blue Nile states that SI2 diamonds have inclusions under 10x magnification and may be visible to the ‘keen’ unaided eye. My fiancé purchased an SI2 diamond there As we agreed it would be a good value and as long as inclusions werent obvious we would be happy. It arrived with a large black inclusion just off from the center which could not be covered with prongs and was clearly visible from 3 feet away. Absolutely not worth the thousands paid for it. Returning the diamond was a hassle and disappointment. My fiancé had to pay insurance and shipping which was about $60. The ring arrived back and was reviewed by blue Nile, and they called him to discuss another stone. The woman told him that anything below a VS2 would have visible inclusions. Due to our terrible experience already, he chose to pay more and upgrade to the VS2. The diamond he chose would not ship for 3 weeks. He paid the difference and got a confirmation of when it would ship 3 weeks later. In the mean time, he heard nothing. At 3pm the day before it was supposed to ship, he received an email from blue Nile stating that some paperwork was missing from the original diamond and he would need to send it back for them to send out the new ring. Blue Nile had 3 weeks to inform him of this but failed to do so. He was traveling and told them that he would send  it out the following day (the day it was supposed to ship), and that he was very disappointed to be hearing of this issue the day before it was to ship. The next day, he received a call stating that it was an oversight and would still ship that day. An hour later, a supervisor called and said that until they received the tracking information for the paperwork that he was sending back it would not go out. He provided them this information and then received a further email stating that the ring might still not go out as planned,  because it was too late in the day and they were still setting it. Again I know lots of people have had very positive experiences with blue nile, but we will never use them again. Their online descriptions of quality of diamonds was deceiving and their customer service with us was really poor.  There was no consistency with who was helping process the return and my fiancé received calls and emails from a variety of different people throughout. After filing a complaint, they gave him $100 off. However between paying return $60 shipping and insurance, the headache of countless emails and phone calls with different people and 3 weeks with no ring, $100 doesnt do much. We will not use them again. 

Post # 7
Member
1 posts
Wannabee

IMO, you have chosen a lousier quality diamond of SI2, which its defects will be further magnified based on the carat size.. the outcome will be almost the same be it anywhere you bought these diamonds from.. Moreover it has been clearly stated that customers have to bear the shipping and insurance cost for the return of your purchases (cons of online shopping). You should probably do a more in-depth research before purchasing diamonds online. 

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