(Closed) Blue Nile shipping- Fedex problem and I am biting my nail

posted 5 years ago in Rings
Post # 3
Member
1266 posts
Bumble bee
  • Wedding: February 2011

OMG! I am so sorry…I HATE FedEx!

I just ordered a pendant from Blue Nile last week and I also had to call them and change the shipping address after it was shipped. I was extremely nervous also…BN did the change of address and everything ended up being OK, so if there is a problem it’s now with FedEx.

Here’s a copy/paste of some advice I found:

“(1) Call Fedex and get a ‘Disputed Delivery’ case started (get the case number )

(2) Contact your vendor/shipper that sent the package – let them know what has happened. 

(3) If Fedex doesn’t locate/retreive your package (or you don’t find it in the bushes outside your door or your neighbor hasn’t been holding it for you), then have your *shipper* file a claim with Fedex. The shipper is the one that will get reimbursed by Fedex anyway, so make them do that work – – and get them to send a duplicate (if feasible) to you, or otherwise make things right.”

 

 

 

Maybe your Future Father-In-Law did actually sign for the package and none of this will have to happen. 

 

 

 

When it comes down it it, if FedEx stole the package, Blue Nile will be the ones dealing with it and will have to either give a full refund or work to recreate the ring. They had really good customer service when I dealt with them and it was a much smaller purchase, so they should bend over backwards to make sure this gets straightened out. The package is sent fully insured..

 

 

 

Hopefully everything works out and it’s just a glitch…I know it’s a horrible feeling but it will be OK…

 

 

 

Keep us updated! 

Post # 4
Member
1505 posts
Bumble bee
  • Wedding: June 2014

OMG!  Please keep us posted!  I’m hoping for the best for you!

Post # 5
Member
9083 posts
Buzzing Beekeeper
  • Wedding: December 2012

“I asked whether Fedex asked for ID or not. She said no, whoever open the door.”

I’ve never been ID’d by fedex. I’ve recieved hundreds of signature deliveries from them and not once I have never been ID’d. They ask me for my name, I tell them, I sign, bim-bam-done.

I wouldn’t be too overwhelmed by this fact alone.

Maybe a neighbor did sign for it because your SO’s parents weren’t home.

Post # 7
Member
160 posts
Blushing bee
  • Wedding: July 1997

Glad everything turned out alright –  Picture please!

Post # 8
Member
3227 posts
Sugar bee

@goldfish2308:  OOps I just read your update and saw the ring was delivered. How unprofessional. FedEx is terrible and I agree with @Starla. Well either way good thing they gave you some money back for your troubles (that was nice of BN) and it was all worth it in the end because your ring looks AMAZING on you! Congrats.

Post # 10
Member
983 posts
Busy bee

That’s crazy! Complain to fedex! There is a reason why “signature is required” on some packages!  Some drivers are such morons sometimes. They just want to do their jobs and go home!  

Post # 12
Member
3182 posts
Sugar bee
  • Wedding: May 2012

Beautiful! 

Post # 13
Member
160 posts
Blushing bee
  • Wedding: July 1997

@goldfish2308:  Thanks – worth every penny and looks so beautiful on your finger!

Post # 16
Member
1762 posts
Buzzing bee
  • Wedding: August 2014

wow Gorgeous ring!! 

The topic ‘Blue Nile shipping- Fedex problem and I am biting my nail’ is closed to new replies.

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