(Closed) Booked Venue No Longer Responding

posted 4 years ago in Destination Weddings
Post # 3
Hostess
12103 posts
Sugar Beekeeper
  • Wedding: May 2014

@lammypi:  I would have bailed in October.

Post # 4
Member
11284 posts
Sugar Beekeeper
  • Wedding: April 2012

@lammypi:  if you don’t have any faith in that venue doing a good job, i understand but brides need to realize that these venues are dealing with many brides on a day to day basis.  unfortunately the weddings that are coming up this week or next are the ones that take priority.  keep in mind also that we are now in high wedding season so you need to be patient.

Post # 5
Member
63 posts
Worker bee
  • Wedding: September 2013

@mypinkshoes:  They should’ve at least been honest with her and told her this. If you’re busy and need more time getting back to your clients, you should tell her! There’s nothing for her to understand. Don’t lie to her.

Post # 6
Member
805 posts
Busy bee

@mypinkshoes:  Not replying between October and April is beyond being ‘busy’ though.

@lammypi:  You’ve been more than tolerant. Maybe your guests are pushovers and think it’s normal to wait 6 months for a response and then another 2 and counting, but it’s not. That’s just dire service in my opinion, and I come from the UK, apparently renowned for its bad service!

Post # 7
Member
11284 posts
Sugar Beekeeper
  • Wedding: April 2012

@MidwestMouse:  i am not defending the venue’s behaviour (it’s acutally unprofessional imo) but it’s reality that venues only worry about what’s on deck this month, they aren’t concerned about weddings that are 3-4 months away.  i actually read an article on this very issue.  once you have reserved your date and paid your deposit, you are put on the back burner.

Post # 8
Member
1074 posts
Bumble bee
  • Wedding: July 2015

@mypinkshoes:  I don’t think patience or high season has anything to do with it. Not repying to her emails for months is ridicuous especially considering the amount of time and money that goes into planning a wedding. I agree that the brides of the upcoming weeks should take priority but ignoring other clients is ridulous and it’s not like she was asking unreasonable questions. 

 

 

 

@lammypi:I don’t think you are in the wrong here at all. It’s your wedding and if the new venue is close by then what’s the big deal? If your guests don’t like they’re just going to have to suck it up and deal.

 

Post # 9
Member
11284 posts
Sugar Beekeeper
  • Wedding: April 2012

@citysparkle:  like i said, they have been unprofessional.  keep in mind, depending on the venue, some are actually completely closed for the winter months and don’t come back until the spring.   we don’t know. 

op is better off with a new venue.

Post # 10
Member
401 posts
Helper bee
  • Wedding: October 2013

@lammypi:  I think you did the right thing – for the amount you pay for these venues there needs to be some kind of level of customer service! 

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