(Closed) Bought dress now they are charging me extra

posted 7 years ago in Dress
Post # 3
Member
4653 posts
Honey bee
  • Wedding: August 2013

@Littleflower: If you have how much you paid and the cost of the gown already written down then I dont think they can charge you more now…

Post # 5
Member
4653 posts
Honey bee
  • Wedding: August 2013

I am not a lawyer but you have it in writing so I dont think they can make you pay more…

Post # 8
Member
548 posts
Busy bee
  • Wedding: October 2011

Since the receipt was signed by you and the OWNER, you shouldnt have to pay for the additional $75. I dont know if it is illegal or not, but if i was in you situaiton, i would just throw a fit till they took off the charge. You spent 1000+ on the dress already and spending more money on other things in the store, Good customer service would just wave the fee. I would tell them that.

Post # 9
Member
4755 posts
Honey bee
  • Wedding: May 2012

You need not pay. Say “I’m sorry, but the mistake was the cost of your salon, and I would not have purchased this dress had you told me of this $75 dollar surcharge.”

Post # 10
Member
899 posts
Busy bee
  • Wedding: November 1999

I agree with the previous posters. You should say, “I’m sorry there was a mistake, but I wasn’t prepared to spend an additonal $75. I feel like you should cover the difference, because it was an oversight on your part.” See what they say. If they say no, the just say, “Well I’m sorry, but I’m going to have to cancel my order and ask for a full refund.”

 

Post # 11
Member
113 posts
Blushing bee
  • Wedding: November 2011

i would not pay. I would probably spin it by going in to pick it up as if I never heard of this charge and see if they even remember first. If they do I would play dumb and ask them to explain and when all else fails, throw a fit showing proof that I paid the agreed price and that I will not pay anymore.

Post # 12
Member
1092 posts
Bumble bee
  • Wedding: October 2012

A simple “no” should suffice, except that they’re likely to hold the dress hostage until you pay up.  I’d suggest going to the shop in person before you pick up the dress, receipt in hand, and speak to the owner.  Explain that you fully intend to buy more stuff from their store, but you’re really troubled by the extra charge, since she signed the receipt with you and it was really her mistake.  Tell her if she’s not willing to work with you, you’re going to seriously reconsider buying anything else from her store- if you have a registry printout with her store, bring it to show her this is the stuff you were looking at.  Also let her know that you consider this really poor customer service, and while you understand people make mistakes and you’re not trying to be a crazy bridezilla, you just feel like since it was their mistake and a relatively minor one at that, they should be willing to eat the cost to ensure you remain a satisfied customer who feels she was treated fairly.  Don’t hesitate to throw in that you’ll be reviewing your experience with the shop online- tell her you’re on Weddingbee and The Knot (even if you’re not, you can be, so tell her you are) and that you’ll be sure to let other brides know how her store treats its customers, no matter which way this goes.

If she won’t let you slide on the $75 (seriously, for that much money she should just let it slide), pay it to get your dress if you have to, but DO NOT buy anything else from her. There are lots of bridal shops, find another one.  And follow through on the reviews. Post exactly what happened, without embellishment and giving the shop the benefit of every doubt, in unemotional terms, but do it.

Post # 13
Member
2086 posts
Buzzing bee
  • Wedding: June 2012 - Pippin Hill Farm & Vineyards

Most salons would deal with it on the back end and eat the $75.  It’s almost like they are being bullies here. 

Regardless, I think I would order bridesmaid dresses and accessories elsewhere.  I would be worried that they’d try to make up for their mistake in other ways.

Post # 14
Member
32 posts
Newbee
  • Wedding: October 2012

Is this a small business? If so, I would probably express my disappointment at not giving me the correct amount to begin with, but pay the $75 anyway. Maybe you can negotiate a discount on a piece of jewelry or a veil to make up for it? Either way, Someone made a mistake, which is something we all do in our jobs from time to time.  I’d tend to doubt it was intentional.

Post # 15
Member
157 posts
Blushing bee
  • Wedding: June 2012

Did you sign a receipt type thing with your dress’s style number, size, color, and price on it?  If yes, then they should not be able to charge you more than what that paper says.  I worked in a bridal shop and we always had to be very careful to put all of the information in correctly, because what the guest signed is what we had to do.  Not only do I think it is illegal to charge you extra (the receipt is basically a contract if you both get a signed copy), it is also just terrible customer service. 

Post # 16
Member
201 posts
Helper bee
  • Wedding: May 2010

IF you ordered extra tulle…I dont understand why you don’t feel that you should be charged for it? If you don’t want to pay the add’l charge for the added tulle….don’t get the tulle added. If you want the additional material, you have to pay for it. That’s usually how businesses work? I’m confused as to why anyone would think they wouldn’t have to pay for an add on that they ordered.

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