(Closed) Bridal Salon experience

posted 7 years ago in Dress
  • poll: Did the bridal salon atmosphere and customer service influence your decision to buy your gown there?
    Yes : (30 votes)
    75 %
    No : (10 votes)
    25 %
  • Post # 3
    Member
    3522 posts
    Sugar bee
    • Wedding: December 2010

    Being allowed to take pictures is always a plus!

    Post # 5
    Member
    51 posts
    Worker bee
    • Wedding: September 2011

    100% influenced.  I bought from the best service place/consultant.  The first place I went to was: welcoming, gracious, complimentary, not pushy, offered discount if I bought from them (even if i took a few days to make my decision).

    2nd place: I arrived 10 minutes early and they had a really nice sitting area with dresses to browse.  She asked my mom and I to “take a walk and grab a coffee” since they weren’t ready for us.  I felt really excited entering and then burned.

    3rd place: Manager was filling in for consultant who was out sick.  She acted like she was above helping me in and out of dresses.  Didn’t compliment me…just kept passing me new ones.  Not helpful/friendly at all.

    In the end – yes it was the dress, but the service REALLY made a difference.  Trying on dresses is a huge deal and girls can feel excited but also nervous.  I highly recommend focusing on the atmosphere/attitude of consultants because it makes a big difference.  The third place I went to is a very well known high end bridal salon.  I was shocked by their lack of service.

    The place i bought from has been SO helpful…I got a holiday card in the mail from them signed by my consultant who helped me.  A little bit goes a long way.

    Hope this helps!

    Post # 6
    Member
    459 posts
    Helper bee
    • Wedding: April 2010

    I’ll admit that my #1 concern with picking bridal salons to go to was price. I went to the salon that had dresses in my price range.

    Post # 7
    Hostess
    11259 posts
    Sugar Beekeeper
    • Wedding: June 2011

    @alrettig: Like the discount on Bridesmaid or Best Man dresses if the bride buys her dress from you – good idea, this should happen more often. The first shop was quite stiff and I felt slightly patronised. Where I did get my dress from they were lovely and fun and did make the experience and I wanted to give them the business.

    Post # 8
    Member
    67 posts
    Worker bee
    • Wedding: September 2012

    I was influenced to NOT buy a dress or bridesmaid dresses from a place because 1. they didnt keep my appointment time free after we spoke, 2. made me pull all my own dresses and 3. sent my bridesmaid 3 blocks away to use a bathroom because theirs was full of dresses (ew and rude all at once)

    Post # 9
    Member
    523 posts
    Busy bee
    • Wedding: April 2011

    I’m so glad that you already decided to allow pictures because that is a must! I also think service is extremely important. I tried on the dress I ultimately ended up getting at another store, but I bought it from the place that had better service and I felt more comfortable depending on long-term. I also agree with someone who said they needed help from a consultant getting in and out of the dresses. That is very important. I also liked the fact that most of the places I went allowed you to browse through the dresses instead of only depending on what the consultant pulled (like a certain tv show, cough). 

    Post # 10
    Member
    3314 posts
    Sugar bee
    • Wedding: October 2010

    To me pictures were very important, and attitude/helpfulness.  Also the fact that the person who helped me was not pushy.  She gave me advice, helped me into and out of dresses, offered discount/savings advice (but in a nice low-key non-agressive kinda way), and didn’t make me feel rushed or neglected.  

    Post # 11
    Member
    317 posts
    Helper bee
    • Wedding: May 2010

    I went to many bridal shops in my search for a dress.  I bought mine from David’s Bridal, which I know gets knocked often for poor service (however my experience there was great!). The number one factor that led to my buying there was that they had a variety of dresses that I didn’t find anywhere else in my area. I wanted a dress with some sort of sleeve–strapless is so pretty but it just doesn’t flatter me.  David’s Bridal was the ONLY place in my area that had dresses that weren’t strapless.  Other bridal shops said they could add a sleeve or straps on, but when they showed me their ideas, it looked obvious that what they were suggesting didn’t look right with the dress.

    Another thing I noticed in the shops that I visited was that they didnt’ have samples larger than a six or eight-ish size.  That wasn’t a problem for me personally, but it gave us no options for trying on bridesmaid dresses.  I refused to make my maid of honor feel unattractive just because she’s not a sample size, so we ended up at David’s Bridal for her bridesmaid dress as well.

    Post # 12
    Member
    85 posts
    Worker bee
    • Wedding: September 2010

    I wound up going with a shop that had a nice selection of colors.  I’m very pale, so the shops that offered mostly white and ivory variations were no help.  My salon was able to put a variety of golds/champagnes against my skin to help me compare.  Their staff was also really knowledgeable…my consultant knew exactly which dresses in the store came in the colors I liked. 

    I really appreciated shops that let customers look through the racks.  Don’t get me wrong…I really appreciated the consultants who pulled stuff for me.  I just felt better about my final pick knowing that I had seen all the possibilities.

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