- 12 years ago
- Wedding: December 1969
I haven’t picked up my wedding dress yet but the long story I just heard from my cousin’s fiance is going to give me nightmares! Apparently, the people at this new family owned salon are very helpful and attentive UNTIL you buy the dress…
Week after week these people told her that her dress (the one she ordered 10 months earlier) would be in the following week. When she got fed up and showed up in person to ask where her dress was and complain that she should have been contacted, these people had the nerve to yell at her for not calling first (even though they said it’d be in). After mentioning this, the owner told her "I’m only human and mistakes happen." When reminded that this had been going on for weeks, the owner replied with "I’m sorry I’m not perfect like you." This was the only "apology" given during this whole ordeal. After this, no one would help her with her dress, her veil came in months later, and the owner and daughter continued to try to put the blame on her for anything that went wrong.
I ran a quick search and found a number of bad reviews (arm pit stains on NEW gowns, wrong sizes, wrong colors, horrible service) and read about their unsatisfactory record with the BBB. Now I’m really worried about my dress and upcoming experience with them. I ordered it almost 6 months ago so it should be here soon….at least I hope it will be….
Has anyone had any nightmares at the bridal salon? Were you able to do anything about it?