(Closed) Bridal salon ordered the wrong bridesmaid dresses!

posted 5 years ago in Bridesmaids
Post # 3
Member
2095 posts
Buzzing bee
  • Wedding: October 2013

@xiphos09:  What does your paperwork/reciept say?

Post # 4
Member
1177 posts
Bumble bee
  • Wedding: June 2013

Oh, I don’t want to be the one who says this, date twin. But I think you might be screwed. Not that they won’t refund your money, but that they don’t have enough time to reorder the correct dresses and get them in. Even rush order are usually 8 weeks (which means 12 in the real world). And you don’t have 12 weeks.

I hope I’m wrong and that they just mistakenly gave you someone else’s dresses, or your dresses didn’t get shipped and are sitting at the designer’s facility.

Post # 7
Member
53 posts
Worker bee
  • Wedding: June 2012

One of my bridesmaid dresses came in wrong, the bridal salon called me to tell me of the mistake as soon as they received them. The bridal salon paid for the new dress, rush ordered it and paid for last minute alterations.

Post # 8
Member
108 posts
Blushing bee
  • Wedding: July 2013

As a former bridal consultant that worked at a few stores, I’ll tell you what I as a bride would do.

 

As a PP suggested, check your receipt. Some stores write all of the dress information on the receipt. Some write all of the information on the receipt and have you sign that it is correct. Others will write ‘ bridesmaid dress ‘ and not much else. If you had to sign for it, you will have a much harder time. I have worked at 3 different boutiques and at only one store did we have this policy. 

Do you have anything from the store with the (correct) style written down? If so, take that with you.

I’ll go ahead and be the bearer of (potential) bad news- Although an exchange seems like a simple option, with your wedding being June 8 and most dresses taking 10-14 weeks to arrive, this may not be a feasible option. If it is their mistake, you could suggest that they call the manufacturer and see if there is anything that can be done. If not, try not to stress about it. No one but you and the wedding party will know that it is the wrong dresses. 

And just a personal preference suggestion- kill them with kindness will almost always get you the best result. 

 

 

Post # 9
Member
595 posts
Busy bee
  • Wedding: July 2013

@xiphos09:  

Are the dresses completely different? 

If the info. On the receipts etc are the same to the dress you received I dont think there is much you can do but its always worth seeing if they will exchange them.

Post # 10
Member
2095 posts
Buzzing bee
  • Wedding: October 2013

@xiphos09:  If your paperwork matches the dresses you recieved, it sounds like you literally got what you ordered. I can’t imagine what’s in the computer is different than your paperwork. 

 

Are they awful? I’m so sorry. 🙁 

Post # 13
Member
108 posts
Blushing bee
  • Wedding: July 2013

Don’t entirely blame yourself for it. You’re not the one that wrote the order form. You’re not the one that is supposed to know the product codes.

 

For future reference, when ordering something with a ‘final sale’ policy, it’s good practice to check the code written down with the code on the tag of what you want.

Hindsight is such a lovely thing isn’t it

Post # 14
Member
2095 posts
Buzzing bee
  • Wedding: October 2013

@xiphos09:  No. I get it. You had a vision or a preference & it doesn’t match. I would be sorely disappointed. 

 

The good news is, if they must wear them, they didn’t pay, I guess? I know you did, but I’m trying to be positive. Alternatively, if I got long dresses I would be disappointed because we ordered short for my daytime wedding. So while they may not be awful like they wouldn’t match what I planned and I would wonder how THE HELL to fix it. 

 

Maybe post the two & we could help dress them up? Your attitude sounds pleasant & I hope it works out!

Post # 15
Member
837 posts
Busy bee
  • Wedding: July 2013

@xiphos09:  So stressful!! I’ll keep my fingers crossed for you that they will be able to figure out a solution for you! Was the dress you received one of the dresses you tried on the day you were there? If you don’t recognize it, it’s more likely that she messed up writing the number down, maybe mixed up the digits or something. I’d go back, and before saying anything, find the sample of the dress you thought you were ordering and check the style number, if it’s anywhere near the one that got ordered I think it helps your case.

Good luck!!! 

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