Post # 1
So, I visited a bridal salon in May and found a gorgeous dress, and ordered it. They told me they estimated it would be in between August and September (this year.) I hadn’t heard anything from them, so last week I called and left a voice message. No one returned my call. I called again, and they said they would return my call. Nope. I sent them an email- nada. I don’t get it. Am I being unreasonable? I just want to know when they estimate my dress will be in! I already paid for half of it. Bees, what would you do now?
Post # 3
If I were you I would make a trip out there.
How rude, unprofessional and annoying!
Post # 4
Yup. I would stop on in and say hello. That is ridiculous!
Post # 5
Yah, I’d go check it out. Have you tried googling the place – any bad reviews or bankruptcy stories or anything like that?
Post # 6
Unfortunately, the salon is 3 hours away, so popping in isn’t really an option.
Ugh. I am so annoyed. I decided to go the boutique route and pay a little more for the supposedly better customer service. Yeah, right.
@Pinkmoon: Strangely, the salon has great reviews. It annoys me so much because I friended the business on Facebook after I bought my dress. They update their page several times a day. Seriously, if they are looking into it, can’t they just tell me they will get back to me as soon as possible so I know I haven’t been forgotten?!
Post # 7
If they have a Facebook page, ask them on their page (politely) why no one has returned your calls or emails and explain you just want to know the status of your dress. I’ve found that most businesses that update their FB pages a lot will also respond to customers and that you often get a better and more prompt response. Maybe it’s because they know how they answer you there is a reflection of their business, but I’d give it a try anyway. It’s possible no one really checks their email and that returning your call just slipped under the radar.
Post # 8
I second the facebook page suggestion. I tend to get FB updates to my phone quicker than any other form of communication from clients, and businesses will also make sure that anything that is visible to other customers and will affect their reputation is taken care of. Keep us updated!
Post # 9
I would post something on their Facebook page that’s along the lines of, “Hi there. I’ve tried calling and emailing you a couple of times to find out if/when my dress has come in but I never hear back from you. Could you please look into this for me?”.
Nothing like a nice post on social media to get a company to respond to you…
Post # 10
I’ve been having the same problem with the bridal salon where we ordered our bridesmaid dresses.
Supposed to come in end of August/beginning of September. Didn’t hear anything, called and they said they should be in any day (that was three weeks ago). Called Tuesday and left a message, still haven’t heard back.