Post # 1
I ordered my wedding dress in November and paid in full being told that my dress would come in-in the middle of February. Last week I saw on the news that the store I ordered my dress from just closed. I don’t know what to do! I paid with my bank card and i have a receipt and a confirmation email from a while ago. I don’t know who to call or what to do! My dress was $800 and that’s all I had budgeted for a dress. Does anyone have any advice?
Post # 3
Call the store and try to find a contact or forwarding number. I would also go the the designer directly and see if the order is placed and at what point in production the dress is in. Ultimately, you should be able to contest the charge on your card if you don’t get the dress at all. Be aggressive and act quickly because you may need to order a new dress soon.
Post # 4
Have you tried calling the store? There might be someone there or a message on the voicemail.
Post # 5
@cynthiaup: While you have time to order another dress, I would def do what girlygirl885
said. Be extremely agressive. Not bitchy. Just go in knowing you want your dress, and don’t leave until you have it.
Post # 6
I had that happen to me. They should call you. Do they have a website? Mine had some information on their about their store closure – http://www.bridalandbeyond.com/storeclosing/
I won’t sugar coat it, it was hard to get my dress from them. The dress came in months before they called me and they just sat on it and did not tell me it had arrived. The remaining balance on the dress needed to be paid off immediately, the agreed upon payment plan on the contract no longer applied. Even once I had been in communication with them and had paid I had to call them for many weeks before they would ship the dress to me.
In the end I did get my dress for pretty damn close to the original price. I had to pay more from shipping from their distributor’s warehouse. I did get my dress in time for my wedding, too. My advice is to keep on them about it and not to take a “no” when it comes to you getting your dress. Your money with them is gone otherwise. If they’ve gone bankrupt then another company or legal body has seized all their assets.
Post # 7
This happened with a local bridal store when I was living in Phoenix. From what I remembered on the news, many of the brides contacted the BBB to file complaints and were directed to other bridal stores that contacted the designer on their behalf concerning their orders. Hopefully, this can be done for you as well. Also, as mentioned above, take steps to dispute the charge. It can be a bit of a pain, but it’ll mean you’ll at least get your money back. Good luck!