(Closed) bridal shop closed without warning

posted 9 years ago in Dress
Post # 3
376 posts
Helper bee
  • Wedding: December 2014

Call the store and try to find a contact or forwarding number. I would also go the the designer directly and see if the order is placed and at what point in production the dress is in. Ultimately, you should be able to contest the charge on your card if you don’t get the dress at all. Be aggressive and act quickly because you may need to order a new dress soon.

Post # 4
2813 posts
Sugar bee
  • Wedding: March 2012

Have you tried calling the store?  There might be someone there or a message on the voicemail.

Post # 5
1239 posts
Bumble bee
  • Wedding: June 2012

@cynthiaup: While you have time to order another dress, I would def do what 

View original reply
girlygirl885 said. Be extremely agressive. Not bitchy. Just go in knowing you want your dress, and don’t leave until you have it.

Post # 6
1629 posts
Bumble bee
  • Wedding: February 2012

I had that happen to me. They should call you. Do they have a website? Mine had some information on their about their store closure – http://www.bridalandbeyond.com/storeclosing/

I won’t sugar coat it, it was hard to get my dress from them. The dress came in months before they called me and they just sat on it and did not tell me it had arrived. The remaining balance on the dress needed to be paid off immediately, the agreed upon payment plan on the contract no longer applied. Even once I had been in communication with them and had paid I had to call them for many weeks before they would ship the dress to me.

In the end I did get my dress for pretty damn close to the original price. I had to pay more from shipping from their distributor’s warehouse. I did get my dress in time for my wedding, too. My advice is to keep on them about it and not to take a “no” when it comes to you getting your dress. Your money with them is gone otherwise. If they’ve gone bankrupt then another company or legal body has seized all their assets.

Post # 7
2252 posts
Buzzing bee
  • Wedding: October 2012

This happened with a local bridal store when I was living in Phoenix. From what I remembered on the news, many of the brides contacted the BBB to file complaints and were directed to other bridal stores that contacted the designer on their behalf concerning their orders. Hopefully, this can be done for you as well. Also, as mentioned above, take steps to dispute the charge. It can be a bit of a pain, but it’ll mean you’ll at least get your money back. Good luck!

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